• VHI's Mission
    Enhance the quality and value of healthcare delivery and
    promote informed healthcare decisions by Virginia consumers, purchasers and other stakeholders
    by creating and disseminating healthcare information.
  • VHI's Vision
    Administer Virginia healthcare data reporting
    initiatives benefitting consumers and others.
    Collaborate with public and private health information programs by serving as
    a leading source of objective, top-of-mind quality information and analytics.
    Convene stakeholders to increase transparency across all types of healthcare.

Administrative Support Specialist

Job Function

To support the ConnectVirginia Health Information Exchange (HIE) and other VHI programs by coordinating meetings and supporting multiple projects from beginning to end. Including but not limited to preparing for and attending meetings and taking minutes, receiving and reviewing project documents, technical email support, and compiling a summary that includes proposed tasks, target dates and list of responsibilities and responsible person(s). Interacts directly with health systems, health plans, providers and hospital personnel in a variety of initiatives. Performs administrative tasks such as keeping official records for multiple VHI programs.


  1. A minimum 2-4 years' experience providing high-level administrative/program support (within healthcare setting a plus)
  2. Naturally organized, precise and detail oriented and motivated troubleshooter
  3. Ability to quickly shift gears, adapt to changing needs and juggle multiple priorities effectively and efficiently
  4. Proficient in Microsoft Office Suite software
  5. Excellent verbal and written communication skills with a strong customer service mindset
  6. Works well in a team environment with VHI staff and external stakeholders as well as a desire to work in a small office environment

Job Responsibilities

Job Duties and Responsibilities include but are not limited to:
  1. Support ConnectVirginia HIE Program Manager, VHI Director of Operations, and other staff with various administrative duties requiring attention to detail and strong organizational skills.
  2. Manage a combination of project activities, including scheduling and communication among customers and vendors, developing and maintaining product/service documentation and instructions, keeping up-to-date status of project and support activities and tracking and follow-up of issues.
  3. Responsible for meeting preparations, including agendas, notice, coordination of facilities and catering, distribution of meeting materials and tracking attendance, as well as preparation of minutes and resolutions of the board and other meetings.
  4. Serve as primary customer support contact and first level of help-desk support.
  5. Maintain the necessary technical knowledge needed to setup and support the products/services that are offered to customers.
  6. Maintain program documents and records, including but not limited to minutes and contracts, with responsibility for keeping these records organized and current.
  7. Maintain accurate and timely customer and vendor relationship information.
  8. Assist with travel plans and itineraries and compile documents for travel-related meetings.


  • 13 paid holidays per year
    • New Year's Day
    • Lee-Jackson Day
    • Presidents' Day
    • Memorial Day
    • Independence Day
    • Labor Day
    • Columbus Day
    • Veteran's Day
    • Thanksgiving Day
    • day after Thanksgiving
    • Christmas Eve
    • Christmas Day
    • New Year's Eve
  • 3 paid personal days per year
  • 12 vacation days per year (years 1-3)
  • 12 sick days per year
  • Full Medical coverage (Anthem BCBS PPO)
  • Full Dental coverage (Anthem Dental)
  • Group Life Insurance $75,000 (Boston Mutual)
  • Long term and short term disability (Unum)
  • Retirement plan (6% of annual salary into a 401k with an additional company match of up to 4% of employee contribution)
  • Paid Parking
Motivated candidates who will take initiative and accountability for routine and project-oriented duties send resumes to hr@vhi.org by May 31, 2019.