Memorial Hospital of Martinsville & Henry County

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Memorial Hospital of Martinsville & Henry County
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Why is this important?Why is this important?
Hospital financial information was originally intended to benefit of large employers and purchasers of care. However, consumers should know that financially healthy hospitals may be better able to provide charity care and invest in infrastructure, and technology.

Rankings on financial measures are found within the Efficiency tab

Financial Information

For Fiscal Year 1/1/2008 - 12/31/2008

Gross inpatient revenueGross inpatient revenue Total established full charges for all hospital services provided to inpatients, including charity care.	$116,163,899
Gross outpatient revenueGross outpatient revenue Total established full charges for all hospital services provided to outpatients, including charity care.	$140,916,935
Gross patient revenueGross patient revenue Total established full charges for all services provided to patients.	$257,080,834
Contractual allowanceContractual allowance The difference between a hospital's established charges and the rates paid by third-party payers under contractual agreements.	$141,178,551
Charity careCharity care Services provided to patients meeting the hospital's criteria for indigent care.	$4,517,251
Indigent care trustIndigent care trust Payments from the Indigent Care Trust Fund net of payments to the Fund, calculated on an accrual basis. A net payment from the Fund is reported as a negative number.	$45,127
Net patient revenueNet patient revenue Net patient service revenue is total gross patient service revenue, minus total contractual allowances, minus charity care @100% of poverty, minus charity care @200% of poverty, plus or minus accrued payments from/to the Indigent Care Trust Fund or the disproportionate share program.	$111,385,032
Other operating revenueOther operating revenue Revenue or gains from the hospital’s ongoing or central operations other than patient care. These may include such activities as educational or research programs, sales of goods and services to other than patients, and sales of personal convenience items and services to patients. Operating gains may be difficult to distinguish from non-operating gains. Providers are asked to report other revenue (or other operating revenue) and operating gains as defined per the 1990 AICPA audit guide.	$960,285

Labor expenseLabor expense All expenses related to employment of personnel by the hospital.	$40,956,587
Non-labor expenseNon-labor expense Any expenses that are not related to labor. Excluding capital and capital-related expenses.	$31,613,950
Capital expenseCapital expense Capital expenses are those defined by Medicare as capital expenses. This includes depreciation and interest for capital assets reported as used for patient care, plus Medicare inpatient costs for other capital-related expenses. Medicare inpatient costs for other capital-related expenses including leases, rentals (including license and royalty fees for the use of depreciable assets), insurance expense on depreciable assets, related-organization capital-related costs for assets that are not maintained on the hospital's premises, and taxes on land or depreciable assets used for patient care. Depreciation expenses are calculated on a straight-line basis, using Medicare useful lives. Includes the allocated portion of home office capital expenses. This capital expense amount is not necessarily the same as the Medicare-allowable cost figure.	$16,294,737
TaxesTaxes/Tax expense All taxes reported on the hospital's income statement, including: state income tax, federal income tax, real estate tax, business property tax, and business license fees. Does not include payroll taxes, which are reported under Labor Expenses.	$5,531,167
Bad-debt expenseBad-debt expense Bad-debt expense (or provision for bad debts) as reported on the hospital’s income statement.	$11,787,831
Total operating expenseTotal operating expense The sum of all operating expenses.	$106,184,272
Operating incomeOperating income The net of Net patient revenue plus Other operating income minus Total operating income. This is the value that should be used in the calculation of Operating margin.	$6,161,045
Net non-operating gainsNet non-operating gains Non-operating gains and losses resulting from transactions incidental or peripheral to the hospital’s central ongoing operations. This may include such items as gifts received, tax support and subsidies, returns on investment of general funds, and gain or loss on sale of properties, as well as other items.	$0
Revenue and gains in excess of expensesRevenue and gains in excess of expenses The net amount of change in the net assets of the facility. The sum of Operating income and Non-operating income. Note: In proprietary facilities this is called Net Income. This is the value that should be used in the calculation of Total margin.	$6,161,045

Current assetsCurrent assets Cash and other assets that are expected to be converted into cash, sold, or consumed within one year.	$31,885,780
Net fixed assetsNet fixed assets The value of property, plant, and equipment, net of accumulated depreciation using the straight-line method.	$99,975,754
Other assetsOther assets The assets, other than fixed assets, that are not expected to be converted into cash, sold, or consumed within one year.	$121,331,111
Total assetsTotal assets Total assets as reported on the hospital’s balance sheet.	$253,192,645
Current liabilitiesCurrent liabilities Obligations expected to be liquidated within one year.	$11,116,387
Long term liabilitiesLong-term liabilities/debt Obligations not expected to be liquidated within one year.	$116,431,357
Total liabilitiesTotal liabilities The total obligations of the hospital.	$127,547,744
Fund balanceFund balance The end-of –year sum of general, temporarily restricted, and permanently restricted fund balances. This is the net worth of the corporation at year-end.	$125,644,901

Updated on: 12/10/2009

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2008 Hospital Service Line Report

Click any column to sort.

Service LineService Line Broad categories of care based on 3M's All Patient Refined-Diagnosis Related Groups (APR-DRGs).	Inlier CasesInlier Cases The number of hospital inpatient cases that were within the pre-set range for the particular service line. Inlier cases were used to calculate length of stay and total charge values. Inlier cases do not include hospice patients. VHI removed those patients who had length of stays equal to 0 days or less or patients who had 0 dollar ($) charges or less.	Outlier CasesOutlier Cases The number of hospital inpatient cases in a calendar year that were outside the pre-set range for the particular service line. Outlier cases do not include hospice patients. VHI removed those patients who had length of stays equal to 0 days or less or patients who had 0 dollar ($) charges or less.	% of Hospital Total% of Hospital Total The number of cases for that hospital's particular service line divided by the total number of hospital cases multiplied by 100.	% of Regional Total% of Regional Total The number of cases for that hospital's particular service line divided by the total number of that service line's cases in that specified region multiplied by 100.
BurnsBurns Damage to skin and tissue due to some element of extreme temperature contact. Burns are classified as first, second or third degree burns. First degree burns are usually superficial and third degree burns have extensive damage to the point of skin or tissue death.	1	0	0.01%	2.17%
Invasive CardiologyInvasive Cardiology Diagnostic and invasive procedures that includes cardiac catheterizations, percutaneous procedures and angiograms of the heart.	412	5	5.38%	7.82%
Cardiology - MedicalCardiology - Medical The study of the heart’s action; the medical specialty that deals with the diagnosis and therapy of heart diseases.	856	10	11.18%	5.44%
Open Heart Surgery Open Heart Surgery A surgical procedure that provides through an incision of the chest cavity a full view of the heart. Procedure may be used for, but is not limited to, cardiopulmonary bypass or heart valve surgery.	0	0	0.00%	0.00%
DentalDental Medical and/or surgical treatment of the teeth and surrounding structures and oral tissues. The services may or may not include endodontics, oral pathology, maxofacial surgery, orthodontics, periodontics, etc.	0	0	0.00%	0.00%
DermatologyDermatology The study of the skin’s structure, function and diseases; includes diagnosis and treatment of skin and nail disorders.	23	0	0.30%	4.67%
EndocrinologyEndocrinology The study and treatment of the ductless organs and structures (glands) that secrete internally and of hormones. Endocrinology typically includes the endocrine glands, the hypothalamus, pituitary and adrenal glands, thyroid and parathyroid glands, pancreatic islet cells, the testes and the ovaries.	323	0	4.17%	7.46%
Ear, Nose and Throat (ENT) Surgery Ear, Nose and Throat (ENT) Surgery The combined surgical treatment that includes otology (ear), rhinology (nose) and laryngology (larynx/throat). Treatments, including surgery, may involve: · Ears — the exterior and interior portions of the otological system; · Nose — the olfactory system including exterior nasal passages and the anterior nasal cavity; and · Throat — the pharyngeal, naso-pharyngeal or laryngeal areas including tonsils, adenoids and trachea. See Also Otolaryngology	7	0	0.09%	1.99%
GastroenterologyGastroenterology Specialty involving the study and treatment of the function and disorders of the organs of digestion, the alimentary (or gastrointestinal) tract: the esophagus, the stomach, large intestines (colon and cecum) and small intestines (duodenum, jejunum, ileum), sigmoid colon, rectum, gallbladder, pancreas, liver, spleen, biliary tract and bile duct.	679	7	8.85%	4.63%
General MedicineGeneral Medicine Treatment for those disorders that can fall under family practice or primary medical needs, which may include internal medicine or the diagnosis or treatment of internal organs, and that are not otherwise grouped into the specialty services listed in this report.	480	3	6.23%	5.51%
General SurgeryGeneral Surgery Those surgical procedures not otherwise grouped into the specialty services listed in this report.	300	5	3.94%	4.15%
Gynecological SurgeryGynecological Surgery Surgical treatment of the female reproductive system including ectopic pregnancy and early abortion. See Obstetrics.	178	0	2.30%	6.14%
GynecologyGynecology The medical specialty focused on the health care of women and on the diseases of the female genital tract, as well as the endocrinology and reproductive function of the female. The breast may be treated except for surgery.	13	0	0.17%	5.65%
HematologyHematology The scientific medical study of blood and blood-forming tissues, including therapeutics and anatomy, physiology, pathology and symptomatology of blood cells. This category may include the laboratory study of the response of blood cells to radiation or chemotherapy.	70	0	0.90%	4.46%
Infectious DiseasesInfectious Diseases The clinical study and treatment of those diseases that can be caused by an infection; i.e., any communicable disease. These diseases can be transmitted from human to human, from animal to human, by direct or indirect contact; e.g., fevers of unknown origin, sexually transmitted diseases (including HIV infection), herpes, central nervous system (CNS) infections, measles, rubella, mumps, hepatitis, rabies, and rickettsial infections (such as Rocky Mountain spotted fever). Bacterial infections such as streptococcal and chlamydial infections also fall under this classification, as well as those of spirochetal, protozoal, helminthic and mycotic causes.	172	8	2.32%	3.81%
NeonatologyNeonatology A branch of medicine, often a part of pediatric medicine, that is practiced for the period of time covering the first 28 days after birth and in which the neonate requires additional treatment or care beyond a normal birth, such as intensive care for a premature infant.	24	0	0.31%	2.13%
NephrologyNephrology The medical science primarily concerned with the anatomy, physiology and diseases of the kidneys (the renal or nephric system) including treatment by dialysis and transplantation. Note: Not to be confused with urology, which deals primarily with the diseases and treatment of the genitourinary tract.	131	3	1.73%	5.15%
Neurological SurgeryNeurological Surgery Any of various kinds of surgery of the nervous system. Often included are those procedures designed to restore physiological activity of nerves (functional neurosurgery), psychosurgery and stereotactic surgery.	12	1	0.17%	0.74%
NeurologyNeurology The field of medicine dealing with the normal or diseased nervous systems (central, peripheral and autonomic, plus the neuromuscular junction and muscle). May include clinical neurology that deals with the diagnosis and treatment of nervous system disorders.	422	2	5.47%	6.06%
Normal NewbornsNormal Newborns A branch of medicine, often a part of pediatric medicine, that is practiced for the period of time covering the first 28 days after birth and in which the infant experienced a normal delivery.	470	4	6.12%	4.16%
Obstetrics/DeliveryObstetrics/Delivery The specialty of medicine concerned with the obstetrical care of a woman and the fetus during pregnancy, childbirth (delivery of the fetus vaginally or by cesarean section, a surgical procedure) and the puerperium (approximately 6 weeks following birth).	547	10	7.19%	4.31%
OncologyOncology Science/branch of medicine concerned with the study of the physical, chemical and biologic properties and features of abnormal tissue (neoplasm), including the treatment of both malignant and benign tumors.	68	0	0.88%	3.37%
Oncology SurgeryOncology Surgery Surgical procedures related to diagnostic or treatment of malignant and/or benign tumors.	7	0	0.09%	6.25%
Ophthalmologic Surgery Ophthalmologic Surgery Surgical treatment of eye and lid disorders, such as cataract removal with lens implantation.	0	0	0.00%	0.00%
OphthalmologyOphthalmology The study and treatment of the physiology, anatomy and pathology of the eye and surrounding tissues such as the eye lid. This includes ocular infections, refractive errors, glaucoma, cataracts and other ocular disorders.	5	0	0.06%	4.81%
Orthopedic Surgery Orthopedic Surgery Preservation or restoration from disease or injury by surgical means of the function or condition of the musculoskeletal system, the spine and the extremities.	248	5	3.27%	3.07%
OrthopedicsOrthopedics Branch of medicine concerned with the prevention and correction of disorders of the locomotor system of the body, including the skeleton, muscles, joints and related tissues.	107	0	1.38%	4.59%
Other ObstetricsOther Obstetrics Medical care provided by an obstetrician other than delivery; for example, nutrition counseling, immunizations, treatment for spontaneous abortion (miscarriage), prevention of preterm labor and anemia. See Obstetrics; Also see Gynecological Surgery	60	0	0.77%	4.47%
OtolaryngologyOtolaryngology Branch of medicine concerned with medical and surgical treatment of head and neck, including the ears, nose and throat. See ENT.	58	0	0.75%	4.85%
Plastic SurgeryPlastic Surgery Surgical procedures related to cosmetic or reconstructive surgery of face and body.	0	0	0.00%	0.00%
PsychiatryPsychiatry The diagnosis, prevention and treatment of mental disorders by those medical specialists trained in the science of psychiatry.	655	3	8.49%	6.65%
PulmonaryPulmonary Of or pertaining to lungs/respiratory system, to the pulmonary artery; to aperture leading from right ventricle into the pulmonary artery.	979	10	12.76%	5.07%
RehabilitationRehabilitation Following a disabling disease, injury or addiction, spontaneous or therapeutic restoration of normal function or in a nearly normal manner.	0	0	0.00%	0.00%
RheumatologyRheumatology The science and medical study relating to diseases or disorders where inflammation or degeneration of tissue occur in the musculoskeletal system.	53	0	0.68%	5.20%
Transplant SurgeryTransplant Surgery The procedures that involve the movement of tissue or organs from one part of the body, or from a separate body, for the purpose of treatment by implantation or grafting. Included in this grouping are bone marrow, heart, liver and lung transplants.	0	0	0.00%	0.00%
Trauma, Multiple SignificantTrauma, Multiple Significant Injury or injuries to the face, head and/or body. Trauma scored for severity and prevalence of injuries are categorized in the service line of Multiple Significant Trauma. Less severe or prevalent injuries may be categorized under a different, specific service line.	51	1	0.67%	3.14%
Urological SurgeryUrological Surgery Treatment provided by surgical means of urinary and genitourinary tract disorders; for example, tumors of the prostate, bladder, kidney or testis.	40	0	0.52%	3.58%
UrologyUrology The medical specialty that is concerned with the study, diagnosis and treatment of diseases of the urinary tract in the female and both urinary and genitourinary tract in the male.	174	1	2.26%	4.52%
Vascular SurgeryVascular Surgery Surgical procedures relating to the blood vessels.	45	0	0.58%	2.53%

Total	7,670	78	100%	4.81%

Updated on: 12/10/2009

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Efficiency Indicators

For Fiscal Year 1/1/2008 - 12/31/2008

Composite Score:Composite Score
Scores on individual measures may help with specific aspects of efficiency and productivity, whereas a Composite Score helps with the big picture. Which hospitals are the most efficient? (..Click on Composite Score to read more ..) (Lower is better)

More

2.4

Less

Efficient

Efficient

1.33.8

What are Efficiency Indicators?What are Efficiency Indicators?
VHI’s Efficiency (and Productivity) indicators were designed to help large employers, and purchasers (health insurance companies) to find the most efficient and productive health care providers. (..Click on What are Efficiency Indicators? to read more ..)

Indicator Description

Quartile Rank 1 through 4
Lower is More Efficient.

Facility value is over red arrow.

Charges

1) Gross revenue per adj. admission ($)

The average full patient charge based on charge schedules per adjusted admission.
The desired direction is toward a lower value.

Quartile	Minimum	Maximum
1	10,147.98	16,807.34
2	16,807.35	20,388.72
3	20,388.73	24,884.79
4	24,884.80	44,171.18

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16,949.71
	1	2	3	4

2) Net revenue per adj. admission ($)

The average dollar amount expected to be collected per adjusted admission. The desired direction is toward a lower value.

Quartile	Minimum	Maximum
1	5,318.50	7,351.82
2	7,351.83	7,886.53
3	7,886.54	8,560.85
4	8,560.86	13,080.67

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7,343.78
	1	2	3	4

Costs

3) Cost per adj. admission ($)

The average total operating cost per adjusted admission. The desired direction is toward a lower value.

Quartile	Minimum	Maximum
1	4,697.15	7,147.30
2	7,147.31	7,890.17
3	7,890.18	8,434.38
4	8,434.39	11,807.18

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7,000.88
	1	2	3	4

4) Labor cost per adj. admission ($)

The average personnel expense per adjusted admission. The desired direction is toward a lower value.

Quartile	Minimum	Maximum
1	1,863.58	3,206.49
2	3,206.50	3,681.54
3	3,681.55	4,105.83
4	4,105.84	5,540.81

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2,700.33
	1	2	3	4

5) Non-labor cost per adj. admission ($)

The average supply, maintenance and non-personnel expense per adjusted admission. The desired direction is toward a lower value.

Quartile	Minimum	Maximum
1	1,855.03	2,404.33
2	2,404.34	2,670.68
3	2,670.69	3,122.03
4	3,122.04	4,807.45

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2,084.35
	1	2	3	4

6) Capital cost per adj. admission ($)

The average physical plant costs (e.g., purchasing costs, financing costs and capital taxes) per adjusted admission. The desired direction is toward a lower value.

Quartile	Minimum	Maximum
1	5.58	495.07
2	495.08	638.14
3	638.15	879.91
4	879.92	1,874.21

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1,167.91
	1	2	3	4

Productivity/Utilization

7) Full-time equiv. per adj. occupied bed

The number of staff, converted to the average number of employees who work full time, for each occupied bed. The number of occupied beds has been adjusted to account for outpatient service revenue and case mix. The desired direction is toward a lower value.

Quartile	Minimum	Maximum
1	2.58	3.46
2	3.47	4.16
3	4.17	4.77
4	4.78	7.22

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3.86
	1	2	3	4

8) Paid hours per adj. admission

The average number of hours the hospital paid to employees or an agency, per adjusted admission. The desired direction is toward a lower value.

Quartile	Minimum	Maximum
1	57.86	91.93
2	91.94	101.41
3	101.42	118.99
4	119.00	162.17

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93.41
	1	2	3	4

9) Staffed bed occupancy (%)

Expressed as a percentage, the average utilization of the average number of beds, excluding long-term care beds and normal newborn bassinets that are operational to receive patients during the reporting period. The desired direction is toward a higher value.

Quartile	Maximum	Minimum
1	99.32	79.26
2	79.25	67.18
3	67.17	53.89
4	53.88	27.68

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40.16
	1	2	3	4

10) Licensed bed occupancy (%)

Expressed as a percentage, the average utilization of the number of beds reported by the facility, as approved by the Virginia Department of Health. For hospitals, this excludes normal newborn bassinets, but includes neonatal ICU bassinets. The desired direction is toward a higher value.

Quartile	Maximum	Minimum
1	84.25	64.82
2	64.81	51.14
3	51.13	36.70
4	36.69	14.03

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39.24
	1	2	3	4

11) Special services utilization (%)

Expressed as a percentage, the average utilization of high capital-cost services that are subject to Certificate of Public Need (COPN) law. Special services include: ICU/CCU, obstetrics, neonatal ICU, MRI, CT, lithotripsy, cardiac catheterization, radiation therapy and cardiac surgery. The desired direction is toward a higher value.

Quartile	Maximum	Minimum
1	136.55	91.54
2	91.53	76.53
3	76.52	60.61
4	60.60	32.73

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76.20
	1	2	3	4

12) Case mix adj. avg. length of stay

The average number of days a patient stays in the hospital, adjusted for case mix using Version 20.0 of the 3M APR-DRGs. The desired direction is toward a lower value.

Quartile	Minimum	Maximum
1	2.66	3.64
2	3.65	4.00
3	4.01	4.43
4	4.44	7.11

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4.19
	1	2	3	4

Financial Viability

13) Cash debt coverage

A measure of the facility's ability to generate cash to cover its long-term debt. The desired direction is toward a higher value.

Quartile	Maximum	Minimum
1	358.68	4.10
2	4.09	2.43
3	2.42	0.19
4	0.18	-42.26

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2.98
	1	2	3	4

14) Total margin (%)

Total margin expresses the difference between total revenue and cost as a proportion of total revenue. The desired direction is towards a higher value.

Quartile	Maximum	Minimum
1	18.93	6.05
2	6.04	2.28
3	2.27	-3.66
4	-3.67	-87.95

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5.48
	1	2	3	4

15) Return on assets (%)

Expressed as a percentage, the facility's ability to generate cash on its financial resources (e.g., investments, receivables, inventory, physical plant, etc.) The desired direction is toward a higher value.

Quartile	Maximum	Minimum
1	33.86	9.43
2	9.42	5.68
3	5.67	1.38
4	1.37	-44.53

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5.33
	1	2	3	4

16) Fixed asset financing ratio

The percentage of asset value financed by long-term debt. The desired direction is toward a lower value.

Quartile	Minimum	Maximum
1	0.00	0.22
2	0.23	0.72
3	0.73	1.16
4	1.17	3.97

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1.16
	1	2	3	4

Community Support

17) Charity, bad debt, tax (%)

Expressed as a percentage, the amount of charity care (converted to a cost basis,) bad debt and taxes the facility incurred in relation to its total expenses. The desired direction is toward a higher value.

Quartile	Maximum	Minimum
1	22.28	16.29
2	16.28	12.46
3	12.45	9.69
4	9.68	5.16

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18.09
	1	2	3	4

18) Medicaid participation (%)

Expressed as a percentage, it is the amount of patient days for patients enrolled in the Medicaid program in relation to total patient days. The number of patient days has been adjusted to account for outpatient service revenue. The desired direction is toward a higher value.

Quartile	Maximum	Minimum
1	29.39	14.51
2	14.50	11.23
3	11.22	8.30
4	8.29	4.39

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9.12
	1	2	3	4

Updated on: 12/10/2009

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Cardiac Care Information

About Cardiac Care InformationAbout Cardiac Care Information
VHI'S CARDIAC CARE INFORMATION will help you learn about heart disease and compare the quality of heart care at Virginia hospitals. (.. Click About Cardiac Care Information to read more ..)

KEY

Cases Category
(Based on Adjusted Volume)

Size	Medical	Invasive	Open Heart
High	1500+	1000+	1000+
Mid-High	800 - 1499	250 - 999	500 - 999
Mid-Low	250 - 799	100 - 249	100 - 499
Low	1 - 249	1 - 99	1 - 99
N/A	0 Cases	0 Cases	0 Cases

Rating (More hearts are better)

- More than Expected

- As Expected

- Less than Expected

- Too Few to Calculate (Adjusted Volume < 30)

- Letter from Facility

Show Detailed View

Service Line	Total Cases	Mortality Rating	Readmission Rating
Cardiology Medical Cardiology - Medical Includes diagnosing and therapy for heart disease. Angina, congestive heart failure and acute myocardial infarction (AMI) are all examples of heart conditions. When treatment for these conditions does not include surgery, VHI has grouped them into this service line.	899
- Heart Failure Congestive Heart Failure (CHF) or heart failure, is a condition in which the heart can not pump enough blood to the body's other organs. For more information on signs and symptoms, tests, and treatment, visit: www.americanheart.org/ presenter.jhtml?identifier=4585	262
Invasive Cardiology Cardiology - Invasive Includes patients with medical conditions generally described in the medical cardiology service line that also had surgery. Surgeries include cardiac catheterization, cardiac pacemaker insertion, balloon angioplasty and placement of cardiac stents.	420
- Cardiac Cath Cardiac Catheterization or angiogram is a procedure that identifies possible problems with your heart or its arteries. During a cath, a thin plastic tube, called a catheter, is inserted into a blood vessel in your groin or arm. The catheter is guided up toward your heart. A special dye is injected into the catheter so X-rays can show if you have any artery blockage or other heart problems. www.americanheart.org/ presenter.jhtml?identifier=4491	145
- Percutaneous Cardiovascular Proc. Percutaneous Cardiovascular Procedures These procedures primarily include various types of Coronary Angioplasty. Coronary angioplasty is a medical procedure used to open arteries that have narrowed to the point that they impede blood flow to the heart. This procedure can improve some of the symptoms associated with blocked arteries, such as chest pain and shortness of breath.	178

Letter From the Facility Show Normal View

			Mortality					Readmission

Service Line	Total Cases	Hospice Cases	Adj Vol	Act	Exp	Ratio	Rating	Adj Vol	Act	Exp	Ratio	Rating
Cardiology Medical Cardiology - Medical Includes diagnosing and therapy for heart disease. Angina, congestive heart failure and acute myocardial infarction (AMI) are all examples of heart conditions. When treatment for these conditions does not include surgery, VHI has grouped them into this service line.	899	3	821	3.05%	1.84%	1.66		799	9.64%	11.19%	0.86
- Heart Failure Congestive Heart Failure (CHF) or heart failure, is a condition in which the heart can not pump enough blood to the body's other organs. For more information on signs and symptoms, tests, and treatment, visit: www.americanheart.org/ presenter.jhtml?identifier=4585	262	2	253	4.74%	2.64%	1.79		243	17.28%	18.04%	0.96
Invasive Cardiology Cardiology - Invasive Includes patients with medical conditions generally described in the medical cardiology service line that also had surgery. Surgeries include cardiac catheterization, cardiac pacemaker insertion, balloon angioplasty and placement of cardiac stents.	420	1	397	1.51%	1.18%	1.28		392	9.44%	8.93%	1.06
- Cardiac Cath Cardiac Catheterization or angiogram is a procedure that identifies possible problems with your heart or its arteries. During a cath, a thin plastic tube, called a catheter, is inserted into a blood vessel in your groin or arm. The catheter is guided up toward your heart. A special dye is injected into the catheter so X-rays can show if you have any artery blockage or other heart problems. www.americanheart.org/ presenter.jhtml?identifier=4491	145	0	129	0.78%	0.61%	1.27		128	4.69%	8.39%	0.56
- Percutaneous Cardiovascular Proc. Percutaneous Cardiovascular Procedures These procedures primarily include various types of Coronary Angioplasty. Coronary angioplasty is a medical procedure used to open arteries that have narrowed to the point that they impede blood flow to the heart. This procedure can improve some of the symptoms associated with blocked arteries, such as chest pain and shortness of breath.	178	1	174	2.30%	1.88%	1.22		171	12.28%	9.22%	1.33

Letter From the Facility

Updated on: 02/24/2010

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Virginia Obstetric Report

Performance

Staffing and Services

Features

Prenatal Care

Postpartum and Discharge

Click any column to sort

= Better than expected performance

Normal View

Detail View


Deliveries	Cesarean			Episiotomy		Hospital Length of Stay		Average Hospital Charge

TotalTotal Deliveries The total number of deliveries by a provider (doctor or hospital.)	Primary Act. RatePrimary Cesarean Actual Rate The percentage (%) of women, for a given provider, who had a cesarean delivery for the first time.	Primary RatingPrimary Cesarean Rating The percentage (%) of primary cesarean deliveries (actual) compared to the percentage (%) of primary cesarean deliveries (expected) adjusting for multiple patient risk factors, for a given provider. This will tell you if the provider's percentage (%) of primary cesarean deliveries was: more than expected (one rattle), as expected (two rattles) , less than expected (three rattles) or (diamond) indicates too few to calculate.	Repeat RatingRepeat Cesarean Rating The percentage (%) of repeat cesarean deliveries (actual) compared to the percentage of repeat cesarean deliveries (expected), adjusting for multiple patient characteristics, for a given provider. This will tell you if the provider's percentage (%) of repeat cesarean deliveries was: more than expected (one rattle), as expected (two rattles) , less than expected (three rattles) or (diamond) indicates too few to calculate.	Vaginal DeliveriesVaginal Deliveries The total number of women who had a vaginal delivery with this provider.	Episiotomy RatesEpisiotomy Rate The percentage (%) of women who had an episiotomy during a vaginal delivery with this provider.	Vaginal RatingVaginal Delivery Hospital Length of Stay Rating The average length of the hospital stay after a vaginal birth for this provider (actual) compared to the average length of stay after a vaginal birth, for a similar group of women, at all Virginia hospitals (expected.) This will tell you if the provider's average length of stay was: more than expected (one rattle), as expected (two rattles) , less than expected (three rattles) or (diamond) indicates too few to calculate.	Cesarean RatingCesarean Delivery Hospital Length of Stay Rating The average length of the hospital stay after a cesarean delivery by this provider (actual) compared to the average length of the stay after a cesarean delivery, for a similar group of women, at all Virginia hospitals (expected.) This will tell you if the provider had average lengths of stay that were: more than expected (one rattle), as expected (two rattles) , less than expected (three rattles) or (diamond) indicates too few to calculate.	Vaginal RatingVaginal Delivery Hospital Average Charge Rating The average hospital charge for a vaginal delivery by this provider (actual) compared to the average hospital charge for a vaginal delivery, for a similar group of women at all Virginia hospitals (expected.) This will tell you if the provider's average hospital charge was: more than expected (one rattle), as expected (two rattles) , less than expected (three rattles) or (diamond) indicates too few to calculate.	Cesarean RatingCesarean Delivery Hospital Average Charge Rating The average hospital charge for a cesarean delivery in the hospital by this provider (actual) compared to the average hospital charge of a cesarean delivery for a similar group of women, at all Virginia hospitals (expected.) This will tell you if the provider had average hospital charges that were: more than expected (one rattle), as expected (two rattles) , less than expected (three rattles) or (diamond) indicates too few to calculate.
571	22.98%			383	30.03%


Deliveries		Primary Cesareans				Repeat Cesareans				Episiotomy

TotalTotal Deliveries The total number of deliveries by a provider (doctor or hospital.)	All CesareanAll Cesarean Deliveries The number of cesarean deliveries by this provider.	DeliveriesPrimary Cesarean Deliveries The number of women, for a given provider, who had a cesarean delivery for the first time.	Act. RatePrimary Cesarean Actual Rate The percentage (%) of women, for a given provider, who had a cesarean delivery for the first time.	Exp. RatePrimary Cesarean Expected Rate The percentage (%) of women, for a given provider, who had a cesarean delivery for the first time after adjusting for patient risk factors (see Technical Documentation for all the risk factors used for adjustment.)	RatingPrimary Cesarean Rating The percentage (%) of primary cesarean deliveries (actual) compared to the percentage (%) of primary cesarean deliveries (expected) adjusting for multiple patient risk factors, for a given provider. This will tell you if the provider's percentage (%) of primary cesarean deliveries was: more than expected (one rattle), as expected (two rattles) , less than expected (three rattles) or (diamond) indicates too few to calculate.	DeliveriesRepeat Cesarean Deliveries The number of women, for a given provider, who had a cesarean delivery more than one time.	Act. RateRepeat Cesarean Actual Rate The percentage (%) of women, for a given provider, who had a cesarean delivery more than one time.	Exp. RateRepeat Cesarean Expected Rate The percentage (%) of women, for a given provider, who had a cesarean delivery, more than one time after adjusting for patient risk factors (see Technical Documentation for all the risk factors used for adjustment.)	RatingRepeat Cesarean Rating The percentage (%) of repeat cesarean deliveries (actual) compared to the percentage of repeat cesarean deliveries (expected), adjusting for multiple patient characteristics, for a given provider. This will tell you if the provider's percentage (%) of repeat cesarean deliveries was: more than expected (one rattle), as expected (two rattles) , less than expected (three rattles) or (diamond) indicates too few to calculate.	Vaginal DeliveriesVaginal Deliveries The total number of women who had a vaginal delivery with this provider.	TotalTotal Episiotomies The number of women who had an episiotomy during a vaginal delivery with this provider.	RateEpisiotomy Rate The percentage (%) of women who had an episiotomy during a vaginal delivery with this provider.
571	188	114	22.98%	14.3%		74	98.67%	90.8%		383	115	30.03%


Hospital Length of Stay						Average Hospital Charge

Cesarean ActualActual Cesarean Hospital Length of Stay The average time (in days) that women stayed in the hospital after a cesarean delivery by this provider.	Cesarean ExpectedExpected Cesarean Hospital Length of Stay The average time (in days) that women stayed in the hospital after a cesarean delivery in all Virginia hospitals taking into consideration the severity of their medical conditions.	Cesarean RatingCesarean Delivery Hospital Length of Stay Rating The average length of the hospital stay after a cesarean delivery by this provider (actual) compared to the average length of the stay after a cesarean delivery, for a similar group of women, at all Virginia hospitals (expected.) This will tell you if the provider had average lengths of stay that were: more than expected (one rattle), as expected (two rattles) , less than expected (three rattles) or (diamond) indicates too few to calculate.	Vaginal ActualActual Vaginal Hospital Length of Stay The average time (in days) that women stayed in the hospital after a vaginal delivery by this provider.	Vaginal ExpectedExpected Vaginal Hospital Length of Stay The average time (in days) that women stayed in the hospital after a vaginal delivery in all Virginia hospitals taking into consideration the severity of their medical conditions.	Vaginal RatingVaginal Delivery Hospital Length of Stay Rating The average length of the hospital stay after a vaginal birth for this provider (actual) compared to the average length of stay after a vaginal birth, for a similar group of women, at all Virginia hospitals (expected.) This will tell you if the provider's average length of stay was: more than expected (one rattle), as expected (two rattles) , less than expected (three rattles) or (diamond) indicates too few to calculate.	Cesarean ActualActual Cesarean Hospital Average Charge The average hospital charge ($) for a cesarean delivery in the hospital by this provider.	Cesarean ExpectedExpected Cesarean Hospital Average Charge The average hospital charge ($) for a cesarean delivery in all Virginia hospitals taking into consideration the severity of their medical conditions.	Cesarean RatingCesarean Delivery Hospital Average Charge Rating The average hospital charge for a cesarean delivery in the hospital by this provider (actual) compared to the average hospital charge of a cesarean delivery for a similar group of women, at all Virginia hospitals (expected.) This will tell you if the provider had average hospital charges that were: more than expected (one rattle), as expected (two rattles) , less than expected (three rattles) or (diamond) indicates too few to calculate.	Vaginal ActualActual Vaginal Hospital Average Charge The average hospital charge ($) for a vaginal delivery in the hospital by this provider.	Vaginal ExpectedExpected Vaginal Hospital Average Charge The average hospital charge ($) for a vaginal delivery in all Virginia hospitals taking into consideration the severity of their medical conditions.	Vaginal RatingVaginal Delivery Hospital Average Charge Rating The average hospital charge for a vaginal delivery by this provider (actual) compared to the average hospital charge for a vaginal delivery, for a similar group of women at all Virginia hospitals (expected.) This will tell you if the provider's average hospital charge was: more than expected (one rattle), as expected (two rattles) , less than expected (three rattles) or (diamond) indicates too few to calculate.
2.91	3.15		2.08	2.13		$7,948	$10,326		$4,823	$6,116


Hospital type	Board Certified or Eligible				Other Providers			Service Level

Hospital TypeHospital Type Freestanding women's hospital; Women's hospital within a hospital system; Obstetrical care unit within a hospital or an Obstetrical services without designated unit.	Obste-triciansBoard Certified or Eligible Obstetrician a doctor who has advanced training in caring for pregnant women through childbirth.	Neona-tologistsBoard Certified or Eligible Neonatologist a doctor who has advanced training in taking care of newborn babies from birth through the first 28 days of life.	Perina-tologistsBoard Certified or Eligible Perinatologist a doctor who has advanced training in taking care of the mother and baby before birth and ending 7 to 28 days after birth.	Pedia-triciansBoard Certified or Eligible Pediatrician a doctor who has advanced training in children's health that ranges from ages new born to eighteen.	FT Maternal- Fetal SpecialistsFull-Time Maternal-fetal Specialists also called perinatologists, are full-time obstetricians who have advanced training in caring for pregnant women and their unborn babies, who may be at high risk for special health problems.	Certified Nurse MidwivesCertified Nurse Midwives an Advanced Practice Nurse who has extra education and training in both Nursing and Midwifery.	Neonatal Nurse Practi-tionersNeonatal Nurse Practitioner an advanced practice nurse with advanced education and training who cares for premature infants and other newborns who require special care due to health problems.	Service LevelService Level the ability of the hospital to provide general or specialized medical care.
Not Reported	5	0	0	5	0	0	0	Some serious high-risk obstetric patients

Staffing and survey information updated on 7/14/2010 10:22:00 AM

Delivery Rooms

Other Room Information

Quality Practices


Number of Rooms Related to Labor

LDR RoomsLDR Rooms a hospital room where a pregnant woman labors, gives birth and recovers.	LDRP RoomLDRP Rooms a hospital room where the pregnant woman can labor, give birth, recover and stay after recovery.	Private LaborPrivate Labor type of single room maternity care that accommodates privacy for the birth process.	Semi-PrivateSemi-Private hospital room shared with another patient.	More Than 2 BedsMore than 2 beds type of room where two or more (usually just two) people share the same hospital room.	Birthing RoomsBirthing Rooms home-like rooms where a woman labors and delivers with their families.	Antepartum/ High RiskAntepartum/High Risk (also Prepartum) Before labor or childbirth. Antepartal care of a pregnant woman begins with conception and ends with the beginning of labor.	Traditional PostpartumTraditional Postpartum type of room where women go after childbirth usually with 2 beds.
6	2	8	0	0	0	0	11

Staffing and survey information updated on 7/14/2010 10:22:00 AM


Operative delivery rooms			NICU	Fetal Heart Rate Monitoring		Postpartum

On same floor as L&DOperative Delivery Rooms on Same Floor as L&D operating room on the same floor as labor and delivery unit.	General Surgical Suites on same floor as L&DOperative Delivery Rooms in General Surgical Suites on Same Floor as L&D operating delivery rooms in suites setup for general surgery on the same floor as labor and delivery unit.	General Surgical Suite on a separate floor from L&DOperative Delivery Rooms in General Surgical Suite on a Seperate Floor from L&D operating delivery rooms in suites setup for general surgery on a different floor as labor and delivery unit.	NICU on same floor as L&DNICU on Same Floor as L&D neonatal intensive care unit on the same floor as labor and delivery unit.	Labor Room has electronic fetal heart rate monitoring and alarmsFetal Heart Monitoring- Labor Room machines used to monitor the unborn babies heart rate during labor are located in the hospital room where a pregnant woman spends labor and is transferred.	Central station where personnel monitor the fetal heart ratesFetal Heart Monitoring- Central Station machines used to monitor the unborn babies heart rate during labor are located in one area where patients are electronically monitored by hospital staff.	Private RoomsPostpartum Private Rooms private, after recovery, room to give mother and baby time to bond before being discharged.	Semi-private RoomsPostpartum Semi-Private Rooms semi-private (usually two or more beds), after recovery, room to give mother and baby time to bond before being discharged.
1	0	0	Not Applicable			13	0

Staffing and survey information updated on 7/14/2010 10:22:00 AM


Hospital type		Policy and Procedures				Other Services

Contraception and permanent sterilizationContraception and/or Permanent Sterilization counseling related to birth control and services available, such as, tubal sterilization.	Outpatient BirthsOutpatient Births birth outside the hospital, either at home or in a birthing center.	No Elective Delivery <39 weeksPolicy and Procedures Regarding Elective Delivery < 39 weeks professional medical guidelines discourage elective deliveries before a baby reaches 39 weeks development or gestation.	Use of corticosterioids for risk of birther <34 weeksPolicy and Procedures Regarding Use of Corticosteriods for Risk of Birth < 34 weeks professional medical guidelines support the administration of corticosteroids to pregnant women who are at risk of delivering their baby before 34 weeks development or gestation.	Bilirubin level screen of infants prior to post-delivery dischargePolicy and Procedures Regarding Biliruban Level Screen of Infants prior to Post-delivery Discharge professional medical guidelines or standards support infants having bilirubin screening before being discharged from the hospital.	DVT/VTE prophylaxis for c-sectionsPolicy and Procedures Regarding DVT/VTE Prophylaxis for C-sections professional medical guidelines support the use of medical treatments given to women to prevent blood clots after cesarean section operations.	Cord blood sampling for PhCord Blood Sampling for Ph hospital reviews birth cases for this lab test to find out if there were any problems with the care given to the patient.	Collect and review OB safety related dataCollect and Review OB Safety Related Data collection and review of OB safety related data.	OB safety related data usedOB Safety Related Data Used hospital reviews birth cases for these events to find out if there were any problems with the medical care given to the mother or baby.
								- Apgars less than 7 - Maternal More...- Apgars less than 7<br>- Maternal Injuries<br>- Neonatal Injuries<br>- Newborn and Maternal transfers to higher level of care

Staffing and survey information updated on 7/14/2010 10:22:00 AM

Prenatal Services 1

Prenatal Services 2

Prenatal Services 3

Prenatal Services 4

Prenatal Services 5

Family Planning ServicesFamily Planning Services health promotion services to help individuals and couples thinking of starting families.	Maternal-Fetal Medicine on StaffMaternal-Fetal Medicine on Staff hospital has this expert doctor on staff.	Nuchel Translucency (First Trimester Screening)Nuchel Translucency (First Trimester Screening) a screening test to find out if a baby is at risk for Down syndrome and other problems.	Tetra Screening (Second Trimester Screening)Tetra Screening (Second Trimester Screening) a blood screening test between 15-21 weeks in pregnancy to help find out if the unborn baby may have a birth defect like spinal bifida or down syndrome.	Amniocentesis and.or chorionic villus samplingAmniocentesis and/or Chorionic Villus Sampling tests that help find genetic disorders in the unborn baby.	ToursTours walkthrough the hospital and area where the baby will be born.	Sibling ClassesSibling Classes classes taught to help brothers and sisters get ready for mom's labor and delivery and a new baby.	Community outreach Prenatal care programCommunity Outreach Prenatal Care Program a prenatal care program for the community sponsored by hospital.	Prenatal Care information advertisedPrenatal Care Information Advertised advertises for prenatal care information.	Exercise ProgramsExercise Programs programs for mothers to keep in shape during pregnancy and/or get back in shape after childbirth.

Staffing and survey information updated on 7/14/2010 10:22:00 AM

Adolescent/teen pregnancy counselingAdolescent/teenage Pregnancy Counseling counseling provided for pregnant teens, sponsored by the hospital.	School-based outreach and educationSchool-based Outreach and Education sex education and/or health programs for school systems sponsored by the hospital.	Hospital-Sponsored Outreach workersHospital-Sponsored Outreach workers hospital sponsored workers to work with pregnant women in community based settings.	Hot line availableHot line Available hot line provided for information related to pregnancy.	Referral/ appointment to on-site or satellite prenatal clinicReferral/appointment to On-site or Satellite Prenatal Clinic referred to a prenatal clinic at the hospital or sponsored by the hospital.	Transportation service/ arrangementsTransportation Service/arrangement hospital either provides transportation or helps patient find transport.	Substance abuse ServicesSubstance Abuse Services counseling provided for substance abusers who are pregnant.	HIV/AIDS servicesHIV/AIDS Services counseling provided for HIV/AIDS for pregnant women or who want to become pregnant.	OtherOther other services not previously listed as reported by the facility.
								Infant

Staffing and survey information updated on 7/14/2010 10:22:00 AM

Antenatal testing unitAntenatal Testing Unit special unit or room testing provided for assistance in prenatal diagnosis such as ultrasound scanning, amniocentesis or other tests.	24 hour coverage by OB doctor on-call24 hour Coverage by OB Doctor On-call hospital has a OB doctor on-call 24 hours a day.	24 hour coverage by OB doctor onsite24 hour Coverage by OB Doctor Onsite hospital has an OB doctor at the hospital 24 hours a day.	24 hour coverage by Pediatrician on-call24 hour Coverage by Pediatrician On-call hospital has a Pediatrician on-call 24 hours a day.	24 hour coverage by Pediatrician onsite24 hour Coverage by Pediatrician Onsite hospital has a Pediatrician at the hospital 24 hours a day .	Certified Nurse MidwivesCertified Nurse Midwives an Advanced Practice Nurse who has extra education and training in both Nursing and Midwifery.	Anesthesia OptionsAnesthesia Options different options for anesthesia.

Staffing and survey information updated on 7/14/2010 10:22:00 AM

DoulaDoula a person trained and experienced in childbirth who provides a pregnant woman physical and emotional support during labor and delivery.	Lactation ConsultantsLactation Consultants a person trained to help mothers breastfeed.	Family-Centered CareFamily-Centered Care providing care to the family as a unit during labor and delivery to include all members of the family.	English, Spanish and other LanguagesEnglish, Spanish and Other Languages English, Spanish and other Languages provided.	Case ManagementCase Management service provided by hospital to assist patient with coordination of health, legal or other services.	Participates in injured infant fundParticipates in Injured Infant Fund refers to the Virginia Birth-Related Neurological Injury Compensation Fund, a program providing lifelong care for infants with serious birth-related neurological injuries as defined by Virginia law. Eligible babies must be delivered by a participating doctor or at a participating hospital.	Pediatric emergency departmentPediatric Emergency Department special emergency department for the ages new born to eighteen.	OtherOther other services not previously listed as reported by the facility.

Staffing and survey information updated on 7/14/2010 10:22:00 AM

Rooming-InRooming-in a room where the baby stays with the mother until they are discharged from the hospital.	Electronic Infant Security SystemElectronic Infant Security System an electronic device put on the infant at birth that triggers the hospital security system if the infant is near or crosses pre-defined hospital borders.	Birthing BallsBirthing Balls used by the pregnant woman for positioning during labor and childbirth.	Hydro- therapyHydrotherapy the use of water for soothing pains during labor and delivery.	Aroma- therapyAromatherapy using oils with different scents for help relaxing the pregnant woman.	Infant MassageInfant Massage a way to sooth the baby.	Maternal MassageMaternal Massage massaging the pregnant woman to help during labor with comfort,pain and relaxation.	Music TherapyMusic Therapy using music during labor to help the pregnant woman with comfort, pain and relaxation.	Internet Access in RoomInternet Access in Room access to the internet in the room.	OtherOther other services not previously listed as reported by the facility.

Staffing and survey information updated on 7/14/2010 10:22:00 AM

Parenting Video/DVDParenting Video/DVD video/dvd with information on parenting.	Parenting newsletter/ pamphletsParenting Newsletter newsletter to help with parenting.	Breasting feeding informationBreasting Feeding Information information to help mothers with breast feeding.	Safe Sleep/ SIDS/SUID PreventionSafe Sleep/SIDS Prevention provided to help parents and other care givers understand the importance of babies sleeping on their backs.	Prevention of shaken baby syndromePrevention of Shaken Baby Syndrome provided to help parent's and other care givers better understand and prevent shaken baby syndrome.	Infant/Child car seat informationInfant/child Car Seat Information information provided to help with infant/child car seat safety.	Postpartum Depression informationPostpartum Depression Information information to help explain postpartum depression in the mother after childbirth.	Child immunization schedulesChild Immunization Schedule information to help with immunizations and what shots should be given at different ages.	Daycare InformationDaycare Information information provided to help parent's decide on daycare.	OtherOther other services not previously listed as reported by the facility.

Infant Formula PacketInfant Formula Packet information on infant formula.	Breast feeding/lactation consultationBreast Feeding/lactation services helps mothers with breast feeding.	Outpatient lactation servicesOutpatient Lactation Services services provided to help with lactation after discharge in an outpatient setting at the hospital.	Pump rental stationPump Rental Station station setup for pump rental.	Home health visits to new mothersHome Health Visits to New Mothers a nurse visits the home to check on the mother and baby after hospital discharge.	Telephone SupportTelephone Support hospital support line setup through the telephone for help.	Infant/child car seat rentalInfant/child Car Seat Rental rental setup for infant/child car seats from the hospital.	On-line/web NurseryOn-line/web Nursery records your baby's very first moments so others can see the baby on the web, maybe secured with a password.	OtherOther other services not previously listed as reported by the facility.	CommentsComments other comments provided by facility.

Staffing and survey information updated on 7/14/2010 10:22:00 AM

Physician who performed deliveries at this facility

Jose R. Torres - (169 deliveries)
Richard Thomas Welham - (166 deliveries)
Paul Alfred Holyfield - (54 deliveries)

2006 data updated on: 08/25/2009

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Patient Satisfaction Survey

· Memorial Hospital of Martinsville & Henry County's Overall

9 or 10 (high)	7 or 8 (medium)	6 or lower (low)
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10 How do patients rate the hospital overall?

60%Patients who gave a rating of 9 or 10 (high)

30%Patients who gave a rating of7 or 8 (medium)

10%Patients who gave a rating of 6 or lower (low)

63%

27%

10%

66%

24%

10%

Yes, Definitely	Yes, Probably	No
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6 Would patients recommend the hospital to friends and family?

55%YES, patients would definitely recommend the hospital

39%YES, patients would probably recommend the hospital

6%NO, patients would not recommend the hospital (they probably would not or definitely would not recommend it)

66%

28%

68%

26%

· Memorial Hospital of Martinsville & Henry County's Comfort

Always	Usually	Sometimes/Never
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Click here to sort by Hospital Percentage

13 How often were the patients rooms and bathrooms kept clean?

64%Room was always clean

23%Room was usually clean

13%Room was sometimes or never clean

68%

21%

11%

70%

20%

10%

15 How often did patients receive help quickly from hospital staff?

60%Patients always received help as soon as they wanted

25%Patients usually received help as soon as they wanted

15%Patients sometimes or never received help as soon as they wanted

61%

26%

13%

63%

26%

11%

7 How often was patients pain well controlled?

67%Pain was always well controlled

26%Pain was usually well controlled

7%Pain was sometimes or never well controlled

68%

24%

69%

24%

13 How often was the area around patients rooms kept quiet at night?

59%Always quiet at night

28%Usually quiet at night

13%Sometimes or never quiet at night

56%

31%

13%

57%

31%

12%

· Memorial Hospital of Martinsville & Henry County's Communication

Always	Usually	Sometimes/Never
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Click here to sort by Hospital Percentage

10 How often did nurses communicate well with patients?

70%Nurses always communicated well

20%Nurses usually communicated well

10%Nurses sometimes or never communicated well

74%

20%

75%

19%

5 How often did doctors communicate well with patients?

83%Doctors always communicated well

12%Doctors usually communicated well

5%Doctors sometimes or never communicated well

80%

15%

80%

15%

29 How often did staff explain about medicines before giving them to patients?

55%Staff always explained

16%Staff usually explained

29%Staff sometimes or never explained

57%

19%

24%

59%

19%

22%

Yes	No
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20 Were patients given information about what to do during their recovery at home?

80%Yes, staff did give patients this information

20%No, staff did not give patients this information

82%

18%

81%

19%

VA State Average & US Average: this number is included so you have

a better idea of what is typical for Virginia or the US
a basis for comparing individual hospital's performance

Survey ResponseSurvey Response
The percentage of patients who completed the survey.: 31% | Completed SurveyCompleted Survey
Total number of patients who completed a survey.: 300 or more

Patient Survey Collection Dates: October 2008 - September 2009 , Released in July 2010

HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey information obtained
from the Centers for Medicare & Medicaid Services (CMS)

METHODOLOGY

Compare Hospitals' Patient Satisfaction Surveys

Updated on: 07/01/2010

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