For More Information

In Virginia

Virginia Department of Health
Office of Licensure and Certification

The office of Licensure and Certification of the Virginia Department of Health ( visit website) has the responsibility to investigate any complaints regarding alleged violations of regulation or applicable law regarding the following facilities and services:

  • Inpatient and Outpatient Hospitals
  • Nursing Facilities
  • Home Care and Home Health Organizations
  • Hospice Programs
  • The quality of care provided by managed care health insurance plans

Complaints can be made in writing at

Virginia Department of Health Professions Enforcement Division
9960 Mayland Dr., Suite 300
Richmond, VA 23233-1463
Toll Free: 1-800-955-1819
Local: 1-804-367-2106
via email at enfcomplaints@dhp.virginia.gov

The Acute Care division is responsible for the licensing of hospitals, home care and hospice programs. The division monitors managed care health insurance plans and private review agents and, under CLIA, conducts the certification inspections for clinical laboratories. This division is also responsible for the Medicare certification of hospitals, home health agencies and hospice programs as well as a variety of medical services and facilities.

Virginia Health Quality Center (VHQC)
Investigates Medicare quality of care facility complaints concerning Medicare patients.

On the Web: Health Quality Innovator

Virginia Health Quality Center
9830 Mayland Drive, Suite J
Richmond, VA 23233
Toll Free: 1-800-545-3814
Fax: 804-289-5324
Main Office: 804-289-5320

MEDICARE INFORMATION: 1-800-MEDICARE (1-800-633-4227)
BENEFICIARY HELPLINE: 1-800-MEDICARE (1-800-633-4227)
PROVIDER HELPLINE: 1-800-854-5244 OR 1-804-289-5303

Virginia Hospital and Healthcare Association
represents Virginia hospitals and publishes information on health care providers in Virginia.

On the Web: VHHA.com

Virginia Hospital and Healthcare Association
4200 Innslake Drive
Glen Allen, VA 23060
Phone: 804-965-1210

Mailing Address:
P.O. Box 31394
Richmond, VA 23294-1394

Nationwide

American Board of Medical Specialties®
Certified Doctor Locator and Verification Services

Allows the public to verify the board certification status of any physician who is certified by one or more of the 24 member boards of the ABMS and who has subscribed to be listed. This service also allows the public to locate a board certified physician in his or her area (by zip code.)

On the web: abms.org

Or questions may be directed to:
American Board of Medical Specialties
1007 Church Street, Suite 404
Evanston, IL 60201-5913
PH: 847-491-9091
Toll Free: 1-866-ASK-ABMS (1-866-275-2267)

American Hospital Association (AHA)

The national organization that represents and serves all types of hospitals, health care networks, their patients and communities. Developed Patient's Bill of Rights for use by hospital members.
On the web: www.aha.org

American Hospital Association
Chicago Headquarters
One North Franklin
Chicago, Illinois 60606
PH: 312-422-3000
Toll Free: 1-800-424-4301
American Hospital Association
Washington DC Office
325 7th St. NW
Washington, DC 20004-2802
PH: 202-638-1100

Association of American Medical Colleges (AAMC)

A nonprofit association comprised of 125 accredited U.S. medical schools and over 400 teaching hospitals.
On the web: www.aamc.org

Association of American Medical Colleges
2450 N Street, NW
Washington, DC 20037-1126
Phone: 1-202-828-0400

Center for Medicare and Medicaid (CMS)

The federal agency that administers the Medicare, Medicaid, and Child Health Insurance programs. Also performs a number of quality-of-care-related activities, including certification and quality improvement. Provides information under the Freedom of Information Act.
On the web: www.cms.gov

Center for Medicare and Medicaid
Office of Information Services
Division of Freedom of Information and Privacy
Room N2-20-16
7500 Security Boulevard
Baltimore, MD 21244-1850
Phone: 1-410-786-5353 or 410-786-0474

For further information, contact the Administrator at

Center for Medicare and Medicaid
Department of Health and Human Services
200 Independence Avenue SW.
Washington, DC 20201
PH: 410-786-3000

Joint Commission on Accreditation of Healthcare Organizations (CMS)

Accredits hospitals/healthcare organizations for administrative, medical, facility and quality of care issues. Has an active complaint department to assist consumers/patients with concerns.
On the web: www.jointcommission.org

The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
Phone: 1-800-994-6610

on the web: www.jointcommission.org/GeneralPublic/Complaint
email: complaint@jointcommission.org
Office of Quality Monitoring/Complaint Operations Unit:
fax: 1-630-792-5642