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ABOUT PATIENT SATISFACTION SURVEY INFORMATION


patients satisfaction survey

These reports came from a survey of Virginia hospitals. The survey is called HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) and is a national, standardized survey of hospital patients. HCAHPS (pronounced “H-caps”) was created to publicly report the patient’s perspective of hospital care. The survey asks a random sample of recently discharged patients about important aspects of their hospital experience.

HCAHPS was developed by a partnership of public and private organizations. Development of the survey was funded by the Federal government, specifically the Centers for Medicare & Medicaid Services (CMS) and the Agency for Healthcare Research and Quality (AHRQ).

  How can I use this Information?
  How did VHI obtain this information?
  How many patients were surveyed for each hospital and how were they selected?
  Which hospitals participate in the HCAHPS survey?
  How is HCAHPS survey data collected?
  How is the HCAHPS survey data prepared for reporting to the public on this website?


For more on HCAHPS information, please see Information for Professionals on the CMS website, or visit the official HCAHPS website: www.hcahpsonline.org.

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