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ABOUT PATIENT SATISFACTION SURVEY INFORMATION
These reports came from a survey of Virginia hospitals. The survey is called HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) and is a national, standardized survey of hospital patients. HCAHPS (pronounced “H-caps”) was created to publicly report the patient’s perspective of hospital care. The survey asks a random sample of recently discharged patients about important aspects of their hospital experience.
HCAHPS was developed by a partnership of public and private organizations. Development of the survey was funded by the Federal government, specifically the Centers for Medicare & Medicaid Services (CMS) and the Agency for Healthcare Research and Quality (AHRQ).
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