Sentara RMH Medical Center

General Info

Our General Information includes locations, prices, facility size and other information to get you started comparing facilities.
Address:
2010 Health Campus Drive
Harrisonburg, VA 22801
Get Directions

  (540) 689-1000

Administrator:
Doug Moyer
President

Medicare Provider Number: 490004
Tax Status: Not-for-profit

Teaching Status: None

Hospital Stays


For Fiscal year 1/1/2019 - 12/31/2019
Licensed beds238
Staffed beds260
Staffed NICU bassinets22
CON approved levelIntermediate
Patient days50,571
Admissions13,240
Full-time equivalents - Payroll1,875
Full-time equivalents - Contract51

ALSD

In addition to other services offered, this facility reported the following services available during fiscal year ending in 2019 in their Utilization Spread Sheets.

  • Cardiac Catheterization
  • Chemotherapy
  • Chronic Renal Dialysis
  • Cobalt and Linear Accelerator Radiology
  • Hyperbaric Therapy
  • Lithotripsy
  • Organized Hospice Program
  • Pain Managment Program
  • Wound Clinic
ALSD services is updated on 4/2/2021

Updated on: 2/26/2021

Cardiac Care

About Cardiac Care
Cases Category
(Based on Adjusted Volume)
High Mid-High Mid-Low Low N/A
Medical 1500+ 800-1499 250-799 1-249 0
Invasive 1000+ 250-999 100-249 1-99 0
Open Heart 1000+ 500-999 100-499 1-99 0
Rating
(More hearts are better)
= Less than expected
= As expected
= More than expected
= Too few to calculate (adjusted volume < 30)
Letter from facility:
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 1684
· Congestive Heart Failure 974
Invasive Cardiology 629
· Cardiac Cath 271
· Percutaneous Cardiovascular Proc. 274
Open Heart Surgery 157
· CABG 108
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 1627
· Congestive Heart Failure 958
Invasive Cardiology 705
· Cardiac Cath 286
· Percutaneous Cardiovascular Proc. 321
Open Heart Surgery 196
· CABG 131
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 1541
· Congestive Heart Failure 908
Invasive Cardiology 621
· Cardiac Cath 215
· Percutaneous Cardiovascular Proc. 303
Open Heart Surgery 189
· CABG 112
Letter from facility:
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 1346
· Congestive Heart Failure 687
Invasive Cardiology 534
· Cardiac Cath 199
· Percutaneous Cardiovascular Proc. 257
Open Heart Surgery 177
· CABG 105
Letter from facility:
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 938
· Congestive Heart Failure 441
Invasive Cardiology 411
· Cardiac Cath 140
· Percutaneous Cardiovascular Proc. 193
Open Heart Surgery 159
· CABG 87
Letter from facility:
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 1684 114 1535 0.85% 0.87% 0.97 1600 14.19% 11.96% 1.19
· Congestive Heart Failure 974 86 879 0.80% 0.84% 0.95 931 17.40% 14.30% 1.22
Invasive Cardiology 629 15 589 1.02% 0.84% 1.21 586 10.41% 8.23% 1.26
· Cardiac Cath 271 6 247 1.21% 0.91% 1.33 246 13.01% 10.02% 1.30
· Percutaneous Cardiovascular Proc. 274 4 264 1.14% 0.71% 1.60 261 8.81% 7.04% 1.25
Open Heart Surgery 157 0 157 2.55% 1.36% 1.87 153 12.42% 5.85% 2.12
· CABG 108 0 108 1.85% 0.71% 2.62 106 13.21% 5.31% 2.49
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 1627 103 1506 0.53% 0.93% 0.57 1569 13.89% 12.09% 1.15
· Congestive Heart Failure 958 79 874 0.23% 0.82% 0.28 925 15.89% 14.50% 1.10
Invasive Cardiology 705 9 679 0.29% 0.86% 0.34 681 9.69% 9.02% 1.07
· Cardiac Cath 286 3 272 0.00% 0.52% 0.00 275 11.27% 11.34% 0.99
· Percutaneous Cardiovascular Proc. 321 5 311 0.00% 0.96% 0.00 312 8.97% 7.75% 1.16
Open Heart Surgery 196 0 196 2.55% 1.35% 1.89 191 10.47% 6.30% 1.66
· CABG 131 0 131 2.29% 0.69% 3.30 128 9.38% 5.29% 1.77
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 1541 120 1407 1.56% 1.39% 1.12 1471 11.90% 12.65% 0.94
· Congestive Heart Failure 908 88 818 1.22% 1.10% 1.11 874 14.53% 15.11% 0.96
Invasive Cardiology 621 8 606 0.17% 0.93% 0.18 609 11.17% 8.67% 1.29
· Cardiac Cath 215 2 210 0.00% 0.70% 0.00 212 14.15% 10.50% 1.35
· Percutaneous Cardiovascular Proc. 303 6 295 0.34% 0.93% 0.37 296 9.12% 7.54% 1.21
Open Heart Surgery 189 0 188 2.13% 0.91% 2.35 184 11.96% 6.70% 1.78
· CABG 112 0 111 0.90% 0.68% 1.33 110 10.91% 5.20% 2.10
Letter from facility:
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 1346 74 1262 0.79% 1.22% 0.65 1300 12.85% 12.36% 1.04
· Congestive Heart Failure 687 44 638 0.63% 0.91% 0.69 667 15.29% 15.26% 1.00
Invasive Cardiology 534 4 528 0.95% 0.62% 1.52 525 9.33% 8.27% 1.13
· Cardiac Cath 199 2 197 1.02% 0.54% 1.87 196 9.18% 9.51% 0.97
· Percutaneous Cardiovascular Proc. 257 1 254 0.79% 0.65% 1.22 252 9.92% 7.37% 1.35
Open Heart Surgery 177 0 177 1.69% 1.00% 1.69 174 9.77% 6.18% 1.58
· CABG 105 0 105 2.86% 0.94% 3.02 102 7.84% 5.61% 1.40
Letter from facility:
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 938 65 859 1.05% 1.65% 0.64 891 14.70% 13.13% 1.12
· Congestive Heart Failure 441 41 391 1.53% 1.55% 0.99 413 18.64% 16.24% 1.15
Invasive Cardiology 411 4 402 0.75% 0.86% 0.87 401 13.47% 9.11% 1.48
· Cardiac Cath 140 1 136 0.74% 1.18% 0.62 136 18.38% 11.34% 1.62
· Percutaneous Cardiovascular Proc. 193 1 190 1.05% 0.69% 1.52 189 10.05% 7.83% 1.28
Open Heart Surgery 159 0 159 1.89% 1.33% 1.42 156 8.33% 6.66% 1.25
· CABG 87 0 87 2.30% 0.96% 2.39 85 3.53% 5.76% 0.61

Actual Mortality
The percent of all patients admitted to hospital for a cardiac service line and died during their stay.

Actual Readmission Rate
The percent of all patients admitted to a hospital for a cardiac service line and later readmitted within 30 days to a Virginia hospital for a service related to their prior discharge.

Adjusted Volume (Mortality)
All inpatient hospital discharges excluding 1) hospice patients (shown) 2) patients transferred to another facility (not shown) and 3) patients transferred in with severe risk of mortality and died within 24 hours (not shown).

Adjusted Volume (Readmission)
All inpatient hospital discharges excluding 1) patients transferred to another facility or 2) patients that died.

Cardiac Care Service Lines
Patients may have one of many possible conditions and receive different types of diagnostic or surgical procedures. VHI groups these different conditions and treatments into service lines to better compare care provided.

Cardiac Catheterization
or angiogram is a procedure that identifies possible problems with your heart or its arteries. During a cath, a thin plastic tube, called a catheter, is inserted into a blood vessel in your groin or arm. The catheter is guided up toward your heart. A special dye is injected into the catheter so X-rays can show if you have any artery blockage or other heart problems. www.americanheart.org/ presenter.jhtml?identifier=4491

Cardiology - Invasive
Includes patients with medical conditions generally described in the medical cardiology service line that also had surgery. Surgeries include cardiac catheterization, cardiac pacemaker insertion, balloon angioplasty and placement of cardiac stents.

Cardiology - Medical
Includes diagnosing and therapy for heart disease. Angina, congestive heart failure and acute myocardial infarction (AMI) are all examples of heart conditions. When treatment for these conditions does not include surgery, VHI has grouped them into this service line.

Cardiology - Open Heart Surgery
Includes procedures such as coronary artery bypass surgery (CABG) and cardiac valve procedures.

Cases Category
The number of adjusted cases (discharges) grouped into four categories for easy comparison.

Congestive Heart Failure (CHF)
or heart failure, is a condition in which the heart can not pump enough blood to the body's other organs.

For more information on signs and symptoms, tests, and treatment, visit: www.americanheart.org/ presenter.jhtml?identifier=4585

Coronary Artery Bypass Graft (CABG)
also called coronary artery bypass surgery, heart bypass or bypass surgery is a surgical procedure performed to relieve angina and reduce the risk of death from coronary artery disease. Arteries and/or veins from elsewhere in the patient's body are grafted from the aorta to the coronary arteries to bypass atherosclerotic narrowings and improve the blood supply to the coronary circulation supplying the myocardium (heart muscle).
More info: http://en.wikipedia.org/wiki/Coronary_artery _bypass_surgery

Expected Mortality
The expected mortality rate is calculated based on the 3M APR-DRG risk of mortality index for patients within a hospital compared to similar patients treated in hospitals across Virginia.

Expected Readmission Rate
The expected readmission rate is calculated based on the 3M APR-DRG and severity index for patients within a hospital compared to similar patients treated in hospitals across Virginia.

Hospice Exclusions
All inpatient hospital discharges that were identified as hospice patients. These patients are identified by one of three methods 1) "v66.7" in the first nine diagnosis codes or those submitted by a facility in the tenth or later diagnosis code or 2) discharge status codes indicating hospice care or 3) revenue codes indicating hospice care.

Mortality Rating
This rating indicates whether the mortality (death) rate is more than expected (), as expected (), or less than expected() at a 95% confidence level. A "Less than expected" () rating is generally best.


Too few to calculate means there were fewer than 30 discharges in the service line and/or subgroup--the threshold VHI set for calculating statistical significance.

Mortality Ratio
The actual mortality (death) rate divided by expected mortality (death) rate for a hospital.

Percutaneous Cardiovascular Procedures
These procedures primarily include various types of Coronary Angioplasty. Coronary angioplasty is a medical procedure used to open arteries that have narrowed to the point that they impede blood flow to the heart. This procedure can improve some of the symptoms associated with blocked arteries, such as chest pain and shortness of breath.

Readmission Rating
This rating indicates whether the 30-day related readmission rate is more than expected (), as expected (), or less than expected() at a 95% confidence level. A "Less than expected" () rating is generally best.



Too few to calculate means there were fewer than 30 discharges in the service line and/or subgroup--the threshold VHI set for calculating statistical significance.

Readmission Ratio
The actual readmission rate divided by expected readmission rate for a hospital.

Teaching Status
The hospital facility reported membership or accreditation in the Council of Teaching Hospitals and Health Systems (COTH) and/or the Accreditation Council for Graduate Medical Education (ACGME) or they reported no teaching status (NONE.)

Total Cases
All inpatient hospital discharges by cardiac service lines and/or subgroups.

Compare Cardiac Care Among Multiple Hospitals

Learn more about heart disease and compare the quality of care at Virginia hospitals


2019 data updated on: 02/14/2021

Efficiency Indicators

For Fiscal Year 1/1/2019 - 12/31/2019

Composite Score (Lower is better)
More efficient
1.5 
2.9
Less efficient
 3.6
What are Efficiency Indicators?

Charges

Indicator Description Quartile Rank 1 through 4
1 Gross Revenue Per Adjusted Admission: The average full patient charge based on charge schedules per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 19,286.64 30,882.60
2 30,882.60 38,060.32
3 38,060.32 47,568.12
4 47,568.12 124,048.20
(lower is better)
19,286.64 
27,867.20
.
1
 124,048.20
2 Net Revenue Per Adjusted Admission: The average dollar amount expected to be collected per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 6,538.15 8,674.92
2 8,674.92 9,721.65
3 9,721.65 11,372.82
4 11,372.82 25,395.64
(lower is better)
6,538.15 
11,372.82
.
3
 25,395.64

Costs

Indicator Description Quartile Rank 1 through 4
3 Cost Per Adjusted Admission: The average total operating costs (adjusted by the wage index) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 5,015.26 8,213.03
2 8,213.03 8,868.72
3 8,868.72 10,374.81
4 10,374.81 16,177.74
(lower is better)
5,015.26 
9,989.13
.
3
 16,177.74
4 Labor Cost Per Adjusted Admission: The average personnel expenses (adjusted by the wage index) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 1,878.86 3,604.00
2 3,604.00 3,983.02
3 3,983.02 4,941.87
4 4,941.87 9,078.43
(lower is better)
1,878.86 
4,324.37
.
3
 9,078.43
5 Non-labor Cost Per Adjusted Admission: The average supply, maintenance and non-personnel expenses (adjusted by the wage index) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 2,481.83 3,519.49
2 3,519.49 4,153.16
3 4,153.16 4,681.50
4 4,681.50 7,747.50
(lower is better)
2,481.83 
4,637.06
.
3
 7,747.50
6 Capital Cost Per Adjusted Admission: The average physical facility costs (e.g., expenses for depreciation, amortization, interest, insurance and taxes as related to the acquisition of permanent assets) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 -846.90 493.52
2 493.52 670.23
3 670.23 940.49
4 940.49 4,620.83
(lower is better)
-846.90 
634.53
.
2
 4,620.83

Productivity/Utilization

Indicator Description Quartile Rank 1 through 4
7 Full-time Equivalents Per Adjusted Occupied Bed: The number of staff, converted to the average number of employees who work full time, for each occupied bed. The number of occupied beds has been adjusted to account for outpatient service revenue and case mix. The desired direction is toward a lower value.
QuartileMin.Max.
1 0.73 3.05
2 3.05 3.70
3 3.70 4.46
4 4.46 8.42
(lower is better)
0.73 
4.79
.
4
 8.42
8 Paid Hours Per Adjusted Admission: The average number of hours the hospital paid to employees or an agency, per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 27.76 73.91
2 73.91 91.11
3 91.11 103.15
4 103.15 166.13
(lower is better)
27.76 
104.15
.
4
 166.13
9 Staffed Beds Occupancy: Expressed as a percentage, the average utilization of the average number of beds, excluding long-term care beds and normal newborn bassinets, that are operational to receive patients during the reporting period. The desired direction is toward a higher value.
QuartileMax.Min.
1 114.41 81.70
2 81.70 68.71
3 68.71 53.05
4 53.05 9.61
(higher is better)
114.41 
56.78
.
3
 9.61
10 Licensed Beds Occupancy: Expressed as a percentage, the average utilization of the number of licensed beds reported by the facility, as approved by the Virginia Department of Health. For hospitals, licensed beds exclude normal newborn bassinets, but include neonatal ICU bassinets. The desired direction is toward a higher value.
QuartileMax.Min.
1 92.13 65.48
2 65.48 49.17
3 49.17 31.57
4 31.57 9.61
(higher is better)
92.13 
58.21
.
2
 9.61
11 Special Services Utilization: Expressed as a percentage, the average utilization of high capital-cost services that are subject to Certificate of Public Need (COPN) law. Special services include: ICU/CCU, obstetrics, neonatal ICU, MRI, CT, lithotripsy, cardiac catheterization, radiation therapy and cardiac surgery. The desired direction is toward a higher value.
QuartileMax.Min.
1 112.18 77.61
2 77.61 61.01
3 61.01 50.26
4 50.26 16.23
(higher is better)
112.18 
59.48
.
3
 16.23
12 Case-mix Adjusted Average Length of Stay: The average number of days a patient stays in the hospital, adjusted for case mix using the current version of the 3M APR-DRGs. The desired direction is toward a lower value.
QuartileMin.Max.
1 2.61 3.57
2 3.57 3.90
3 3.90 4.26
4 4.26 10.01
(lower is better)
2.61 
3.67
.
2
 10.01

Financial Viability

Indicator Description Quartile Rank 1 through 4
13 Cash Debt Coverage: A measure of the facility's ability to generate cash to cover its long-term debt. The desired direction is toward a higher value.
QuartileMax.Min.
1 1,327.00 7.50
2 7.50 1.06
3 1.06 0.00
4 0.00 -810.35
(higher is better)
1,327.00 
2.26
.
2
 -810.35
14 Total Margin: Total margin expresses the difference between total revenue and cost as a proportion of total revenue. The desired direction is towards a higher value.
QuartileMax.Min.
1 45.97 16.95
2 16.95 9.49
3 9.49 5.00
4 5.00 -51.81
(higher is better)
45.97 
13.35
.
2
 -51.81
15 Return on Assets: Expressed as a percentage, the facility's ability to generate cash on its financial resources (e.g., investments, receivables, inventory, physical plant, etc.) The desired direction is toward a higher value.
QuartileMax.Min.
1 146.96 11.05
2 11.05 6.66
3 6.66 1.30
4 1.30 -88.24
(higher is better)
146.96 
7.41
.
2
 -88.24
16 Fixed Asset Financing Ratio: The percentage of asset value financed by long-term debt. The desired direction is toward a lower value.
QuartileMin.Max.
1 0.00 0.02
2 0.02 0.14
3 0.14 0.88
4 0.88 14.28
(lower is better)
0.00 
0.15
.
3
 14.28

Community Support

Indicator Description Quartile Rank 1 through 4
17 Charity Care, Bad Debt and Taxes: Expressed as a percentage, the amount of charity care (converted to a cost basis,) bad debt and taxes the facility incurred in relation to its total expenses. The desired direction is toward a higher value.
QuartileMax.Min.
1 16.14 8.58
2 8.58 6.78
3 6.78 4.10
4 4.10 0.97
(higher is better)
16.14 
8.60
.
1
 0.97
18 Medicaid Participation: Expressed as a percentage, it is the amount of patient days for patients enrolled in the Medicaid program in relation to total patient days. The number of patient days has been adjusted to account for outpatient service revenue. The desired direction is toward a higher value.
QuartileMax.Min.
1 34.87 20.86
2 20.86 17.06
3 17.06 12.03
4 12.03 1.13
(higher is better)
34.87 
13.00
.
3
 1.13

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Updated on: 02/26/2021

Financial Information

For Fiscal Year 1/1/2019 - 12/31/2019
Why is this important?
Hospital financial information was originally intended to benefit of large employers and purchasers of care.
However, consumers should know that financially healthy hospitals may be better able to provide charity care and invest in infrastructure, and technology. Rankings on financial measures are found within the Efficiency tab.

Revenue

  • Gross patient revenue $990,510,384
  • Contractual allowance $540,117,355
  • Charity care $32,281,827
  • Bad Debt $13,876,197
  • Net patient revenue $404,235,005
  • Other operating revenue $5,679,180

Expense

  • Labor$153,705,120
  • Non-labor$164,819,288
  • Capital$22,432,011
  • Taxes$14,096,616
  • Total expense$355,053,035
  • .
  • Operating income$54,861,150
  • Net non-operating gains (loss)($146,000)
  • Revenue and gains
    in excess of expenses and losses$54,715,150

Balance Sheet

  • Current assets$76,107,000
  • Net fixed assets$128,542,000
  • Other assets$46,029,000
  • Total assets$250,678,000
  • .
  • Current liabilities$12,063,000
  • Long term liabilities$19,675,000
  • Total liabilities$31,738,000
  • Net worth$218,940,000
Click here for more information on operating and total margins.

Updated on: 02/26/2021

2018 Outpatient Tests and Surgery Report

17Tests and Surgery Sub Group Number of Cases Performed in 2018 Cases Median Charge Statewide Median Charge
Colonoscopy Diagnostic 1246 $2,577 $4,176
Colonoscopy Therapeutic 2094 $3,412 $5,962
General Laparoscopic Procedures OTHER 53 $17,457 $28,314
Breast Surgery Repair/Reconstruction/Cosmetic PXS 38 $19,217 $30,902
Breast Surgery Therapeutic 49 $9,238 $14,486
Hernia Repair OTHER 172 $11,023 $15,657
Hernia Repair Unspecified Age 113 $10,519 $16,316
Liposuction Trunk Extremity 8 $22,271 $21,697
Facial Surgery Eyes Only 21 $5,763 $10,520
Facial Surgery Facial Only too few to calculate too few to calculate $26,699
Knee Surgery (Arthroscopy) Knee Surgery (Arthroscopy) 418 $9,586 $15,813
Other Gynecological Procedures Birth Control 47 $9,934 $18,169
Other Gynecological Procedures D&C/Removal Fibroids 144 $10,275 $18,708
Other Gynecological Procedures Removal Adhesions 33 $14,441 $26,580
Hysterectomy Hysterectomy too few to calculate too few to calculate $36,907
Gallbladder Removal Cholecystectomy 338 $12,148 $22,922
General Laparoscopic Procedures General Laparoscopy 32 $9,262 $22,346

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Updated on: 7/21/2020

2019 Service Line

Service Line Inlier Cases Outlier Cases Number of Cases % of Hospital Total % of Regional Total
Obstetrics/Delivery 1807 27 1834 11.77% 13.24%
Oncology 128 51 179 1.15% 7.47%
Oncology Surgery 9 0 9 0.06% 6.12%
Cardiology - Open Heart Surgery 149 8 157 1.01% 11.53%
Ophthalmology 9 0 9 0.06% 7.50%
Ophthalmologic Surg 0 0 0 0.00% 0.00%
Orthopedic Surgery 963 26 989 6.35% 8.92%
Orthopedics 130 12 142 0.91% 9.16%
Other Obstetrics 66 7 73 0.47% 9.05%
Otolaryngology 109 3 112 0.72% 14.05%
Plastic Surgery 0 0 0 0.00% 0.00%
Psychiatry 884 14 898 5.76% 11.05%
Pulmonary 1356 143 1499 9.62% 12.64%
Rehabilitation 0 0 0 0.00% 0.00%
Rheumatology 65 4 69 0.44% 10.97%
Transplant Surgery 0 0 0 0.00% 0.00%
Urological Surgery 85 5 90 0.58% 9.69%
Urology 604 53 657 4.22% 12.78%
Vascular Surgery 182 11 193 1.24% 9.19%
Burns 1 0 1 0.01% 6.67%
Cardiology - Medical 1513 171 1684 10.81% 14.89%
Dental 3 0 3 0.02% 6.82%
Dermatology 20 0 20 0.13% 7.43%
Endocrinology 313 22 335 2.15% 10.79%
Gynecology 15 0 15 0.10% 11.11%
Hematology 115 12 127 0.82% 9.38%
Infectious Disease 677 113 790 5.07% 9.85%
Cardiology - Invasive 586 43 629 4.04% 12.30%
Neonatology 86 38 124 0.80% 7.57%
Nephrology 110 13 123 0.79% 11.41%
Neurological Surgery 104 1 105 0.67% 4.25%
Neurology 410 71 481 3.09% 8.31%
Normal Newborn 1735 7 1742 11.18% 15.07%
ENT Surgery 7 1 8 0.05% 2.29%
Gastroenterology 1054 78 1132 7.26% 11.10%
General Medicine 663 37 700 4.49% 12.46%
General Surgery 487 21 508 3.26% 6.99%
Gynecological Surg 43 1 44 0.28% 7.35%
Trauma 88 13 101 0.65% 4.54%
Total 14,576 1,006 15,582 100% 11.16%

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Updated on: 02/26/2021

Patient Satisfaction Survey

Patient Survey Collection Dates: Jan 2019 - Dec 2019
Released in April 2021
Note: Some quarterly refreshed measures that would have included 1st quarter and/or 2nd quarter 2020 data will not be updated in April 2021 and will continue to display the same data that was reported in October 2020 due to the COVID-19 pandemic. For more information, please reference https://qualitynet.cms.gov/inpatient/notifications (2020-111-IP)

Sentara RMH Medical Center's Overall

How do patients rate the hospital overall?
Hospital
Would patients recommend the hospital to friends and family?
Hospital

Sentara RMH Medical Center's Comfort

How often were the patients rooms and bathrooms kept clean?
Hospital
How often did patients receive help quickly from hospital staff?
Hospital
How often was the area around patients rooms kept quiet at night?
Hospital
How often did nurses communicate well with patients?
Hospital

Sentara RMH Medical Center's Communication

How often did doctors communicate well with patients?
Hospital
How often did staff explain about medicines before giving them to patients?
Hospital
Were patients given information about what to do during their recovery at home?
Hospital
VA
US
How did patient understood their care when they left the hospital?
Hospital

What Did Patients Say About Their Hospitals?

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Updated on: 05/05/2021