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Sentara Norfolk General Hospital

General Info

Our General Information includes locations, prices, facility size and other information to get you started comparing facilities.
Address:
600 Gresham Drive
Norfolk, VA 23507
Get Directions

  (757) 388-3000
Administrator:
Liisa Ortegon
Administrator

Medicare Provider Number: 490007

Parent Company: Sentara Health System
Tax Status: Not-for-profit

Teaching Status: Council of Teaching Hospitals

NOTE: 2011 Annual Licensure Survey Data includes procedures performed at Advanced Imaging Center-Fort Norfolk.

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Website: www.sentara.com/HospitalsFacilities/Hospitals/NorfolkGeneral/Pages/norfolkgeneral.aspx
For Quotes on Elective Procedures per Virginia law §32.1-137.05 call 757-233-4890; Financial Assistance www.sentara.com/patientguide/billing-information/financial-assistance/hampton-roads-northern-virginia.aspx

Hospital Stays


For Fiscal year 1/1/2021 - 12/31/2021
Licensed beds525
Licensed COVID beds82
Total Licensed beds607
Staffed beds558
Staffed NICU bassinets64
CON approved levelSpecialty
Patient days183,248
Admissions26,815
Full-time equivalents - Payroll4,572
Full-time equivalents - Contract174

Virginia Trauma System

Level I & Burn Virginia Designated Trauma Center

Level I trauma centers have an organized trauma response and are required to provide total care for every aspect of injury, from prevention through rehabilitation. These facilities must have adequate depth of resources and personnel with the capability of providing leadership, education, research, and system planning.

Read more at: Virginia Department of Health

Updated on: 3/29/2023

Efficiency Indicators

For Fiscal Year 1/1/2021 - 12/31/2021

Composite Score (Lower is better)
More efficient
1.4 
2.4
Less efficient
 3.7
What are Efficiency Indicators?

Charges

Indicator Description Quartile Rank 1 through 4
1 Gross Revenue Per Adjusted Admission: The average full patient charge based on charge schedules per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 30,895.26 45,467.10
2 45,467.10 55,168.85
3 55,168.85 71,720.75
4 71,720.75 169,740.60
(lower is better)
30,895.26 
66,748.79
.
3
 169,740.60
2 Net Revenue Per Adjusted Admission: The average dollar amount expected to be collected per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 9,280.50 12,548.84
2 12,548.84 15,311.63
3 15,311.63 17,282.58
4 17,282.58 26,163.14
(lower is better)
9,280.50 
20,939.16
.
4
 26,163.14

Costs

Indicator Description Quartile Rank 1 through 4
3 Cost Per Adjusted Admission: The average total operating costs (adjusted by the wage index) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 7,637.33 12,073.59
2 12,073.59 14,063.14
3 14,063.14 15,767.33
4 15,767.33 27,279.58
(lower is better)
7,637.33 
18,394.71
.
4
 27,279.58
4 Labor Cost Per Adjusted Admission: The average personnel expenses (adjusted by the wage index) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 1,750.83 4,851.20
2 4,851.20 6,184.52
3 6,184.52 7,198.46
4 7,198.46 17,220.81
(lower is better)
1,750.83 
7,216.52
.
4
 17,220.81
5 Non-labor Cost Per Adjusted Admission: The average supply, maintenance and non-personnel expenses (adjusted by the wage index) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 2,330.35 4,917.02
2 4,917.02 5,714.12
3 5,714.12 7,060.33
4 7,060.33 11,229.41
(lower is better)
2,330.35 
9,527.18
.
4
 11,229.41
6 Capital Cost Per Adjusted Admission: The average physical facility costs (e.g., expenses for depreciation, amortization, interest, insurance and taxes as related to the acquisition of permanent assets) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 -610.59 697.11
2 697.11 907.28
3 907.28 1,176.56
4 1,176.56 2,917.57
(lower is better)
-610.59 
824.35
.
2
 2,917.57

Productivity/Utilization

Indicator Description Quartile Rank 1 through 4
7 Full-time Equivalents Per Adjusted Occupied Bed: The number of staff, converted to the average number of employees who work full time, for each occupied bed. The number of occupied beds has been adjusted to account for outpatient service revenue and case mix. The desired direction is toward a lower value.
QuartileMin.Max.
1 0.62 3.53
2 3.53 4.41
3 4.41 5.20
4 5.20 8.20
(lower is better)
0.62 
3.74
.
2
 8.20
8 Paid Hours Per Adjusted Admission: The average number of hours the hospital paid to employees or an agency, per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 26.80 91.60
2 91.60 116.93
3 116.93 140.12
4 140.12 266.31
(lower is better)
26.80 
145.84
.
4
 266.31
9 Staffed Beds Occupancy: Expressed as a percentage, the average utilization of the average number of beds, excluding long-term care beds and normal newborn bassinets, that are operational to receive patients during the reporting period. The desired direction is toward a higher value.
QuartileMax.Min.
1 100.00 81.55
2 81.55 70.23
3 70.23 55.53
4 55.53 16.04
(higher is better)
100.00 
92.63
.
1
 16.04
10 Licensed Beds Occupancy: Expressed as a percentage, the average utilization of the number of licensed beds reported by the facility, as approved by the Virginia Department of Health. For hospitals, licensed beds exclude normal newborn bassinets, but include neonatal ICU bassinets. The desired direction is toward a higher value.
QuartileMax.Min.
1 82.93 68.57
2 68.57 50.11
3 50.11 31.93
4 31.93 9.56
(higher is better)
82.93 
82.71
.
1
 9.56
11 Special Services Utilization: Expressed as a percentage, the average utilization of high capital-cost services that are subject to Certificate of Public Need (COPN) law. Special services include: ICU/CCU, obstetrics, neonatal ICU, MRI, CT, lithotripsy, cardiac catheterization, radiation therapy and cardiac surgery. The desired direction is toward a higher value.
QuartileMax.Min.
1 116.79 73.25
2 73.25 64.24
3 64.24 52.53
4 52.53 19.41
(higher is better)
116.79 
94.90
.
1
 19.41
12 Case-mix Adjusted Average Length of Stay: The average number of days a patient stays in the hospital, adjusted for case mix using the current version of the 3M APR-DRGs. The desired direction is toward a lower value.
QuartileMin.Max.
1 3.75 5.37
2 5.37 5.81
3 5.81 6.36
4 6.36 13.93
(lower is better)
3.75 
5.25
.
1
 13.93

Financial Viability

Indicator Description Quartile Rank 1 through 4
13 Cash Debt Coverage: A measure of the facility's ability to generate cash to cover its long-term debt. The desired direction is toward a higher value.
QuartileMax.Min.
1 1,477.45 5.35
2 5.35 0.00
3 0.00 0.00
4 0.00 -460.62
(higher is better)
1,477.45 
8.76
.
1
 -460.62
14 Total Margin: Total margin expresses the difference between total revenue and cost as a proportion of total revenue. The desired direction is towards a higher value.
QuartileMax.Min.
1 41.07 23.42
2 23.42 14.08
3 14.08 8.30
4 8.30 -25.45
(higher is better)
41.07 
18.26
.
2
 -25.45
15 Return on Assets: Expressed as a percentage, the facility's ability to generate cash on its financial resources (e.g., investments, receivables, inventory, physical plant, etc.) The desired direction is toward a higher value.
QuartileMax.Min.
1 32.27 9.77
2 9.77 3.15
3 3.15 0.00
4 0.00 -72.84
(higher is better)
32.27 
9.50
.
2
 -72.84
16 Fixed Asset Financing Ratio: The percentage of asset value financed by long-term debt. The desired direction is toward a lower value.
QuartileMin.Max.
1 0.00 0.04
2 0.04 0.11
3 0.11 0.74
4 0.74 3.99
(lower is better)
0.00 
0.04
.
1
 3.99

Community Support

Indicator Description Quartile Rank 1 through 4
17 Charity Care, Bad Debt and Taxes: Expressed as a percentage, the amount of charity care (converted to a cost basis,) bad debt and taxes the facility incurred in relation to its total expenses. The desired direction is toward a higher value.
QuartileMax.Min.
1 21.31 9.63
2 9.63 8.10
3 8.10 5.27
4 5.27 -0.64
(higher is better)
21.31 
8.22
.
2
 -0.64
18 Medicaid Participation: Expressed as a percentage, it is the amount of patient days for patients enrolled in the Medicaid program in relation to total patient days. The number of patient days has been adjusted to account for outpatient service revenue. The desired direction is toward a higher value.
QuartileMax.Min.
1 41.68 24.20
2 24.20 19.60
3 19.60 15.42
4 15.42 1.85
(higher is better)
41.68 
25.94
.
1
 1.85

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Updated on: 3/29/2023

Financial Information

For Fiscal Year 1/1/2021 - 12/31/2021
Why is this important?
Hospital financial information was originally intended to benefit of large employers and purchasers of care.
However, consumers should know that financially healthy hospitals may be better able to provide charity care and invest in infrastructure, and technology. Rankings on financial measures are found within the Efficiency tab.

Revenue

  • Gross patient revenue $4,140,257,319
  • Contractual allowance $2,687,512,080
  • Charity care $129,269,635
  • Bad Debt $24,672,729
  • Net patient revenue $1,298,802,875
  • Other operating revenue $16,208,860

Expense

  • Labor$447,622,278
  • Non-labor$590,946,789
  • Capital$50,930,439
  • Taxes$51,477,542
  • Total expense$1,140,977,048
  • .
  • Operating income$174,034,687
  • Net non-operating gains (loss)$79,904,000
  • Revenue and gains
    in excess of expenses and losses$253,938,687

Balance Sheet

  • Current assets$354,834,000
  • Net fixed assets$401,551,000
  • Other assets$23,112,000
  • Total assets$779,497,000
  • .
  • Current liabilities$104,052,000
  • Long term liabilities$17,916,000
  • Total liabilities$121,968,000
  • Net worth$657,529,000
Click here for more information on operating and total margins.
Updated on: 3/29/2023

2020 Outpatient Tests and Surgery Report

Tests and Surgery Sub Group Number of Cases Performed in 2020 Cases Median Charge Statewide Median Charge
Colonoscopy Diagnostic 334 $4,776 $4,639
Colonoscopy Therapeutic 667 $5,990 $6,224
General Laparoscopic Procedures OTHER 48 $24,843 $31,928
Breast Surgery Diagnostic 9 $13,853 $14,957
Breast Surgery OTHER too few to calculate too few to calculate $39,392
Breast Surgery Repair/Reconstruction/Cosmetic PXS 241 $31,829 $31,076
Breast Surgery Therapeutic 98 $16,138 $15,523
Hernia Repair OTHER 33 $21,510 $18,152
Hernia Repair Unspecified Age 149 $23,725 $19,214
Liposuction Trunk Extremity too few to calculate too few to calculate $9,910
Liposuction Upper Extremity too few to calculate too few to calculate $6,619
Facial Surgery Eyes Only 25 $20,055 $8,357
Facial Surgery Facial Only too few to calculate too few to calculate $11,333
Other Gynecological Procedures Birth Control too few to calculate too few to calculate $22,146
Other Gynecological Procedures D&C/Removal Fibroids 69 $20,495 $21,401
Other Gynecological Procedures Fertility Related 6 $15,142 $14,252
Other Gynecological Procedures Removal Adhesions 49 $33,685 $29,256
Gallbladder Removal Cholecystectomy 105 $22,756 $26,152
General Laparoscopic Procedures General Laparoscopy 68 $23,340 $25,414

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Updated on: 3/1/2022

2020 Service Line

Service Line Inlier Cases Outlier Cases Number of Cases % of Hospital Total % of Regional Total
Obstetrics/Delivery 2736 130 2866 10.60% 15.98%
Oncology 294 105 399 1.48% 17.63%
Oncology Surgery 66 5 71 0.26% 47.65%
Cardiology - Open Heart Surgery 650 21 671 2.48% 74.39%
Ophthalmology 65 6 71 0.26% 50.00%
Ophthalmologic Surg 17 1 18 0.07% 85.71%
Orthopedic Surgery 699 40 739 2.73% 10.07%
Orthopedics 234 21 255 0.94% 18.18%
Other Obstetrics 661 42 703 2.60% 39.14%
Otolaryngology 111 7 118 0.44% 29.50%
Plastic Surgery 0 0 0 0.00% 0.00%
Psychiatry 1127 19 1146 4.24% 13.66%
Pulmonary 1328 160 1488 5.50% 10.05%
Rehabilitation 135 0 135 0.50% 51.14%
Rheumatology 92 6 98 0.36% 14.54%
Transplant Surgery 89 4 93 0.34% 100.00%
Urological Surgery 303 7 310 1.15% 31.31%
Urology 424 51 475 1.76% 8.80%
Vascular Surgery 722 50 772 2.85% 33.93%
Burns 57 6 63 0.23% 87.50%
Cardiology - Medical 1849 256 2105 7.78% 14.14%
Dental 2 0 2 0.01% 7.41%
Dermatology 78 20 98 0.36% 34.75%
Endocrinology 519 37 556 2.06% 12.55%
Gynecology 24 0 24 0.09% 16.90%
Hematology 275 16 291 1.08% 16.60%
Infectious Disease 1014 233 1247 4.61% 8.53%
Cardiology - Invasive 2070 135 2205 8.15% 38.70%
Neonatology 754 224 978 3.62% 46.02%
Nephrology 239 27 266 0.98% 14.58%
Neurological Surgery 762 86 848 3.13% 27.04%
Neurology 1006 162 1168 4.32% 14.67%
Normal Newborn 2113 21 2134 7.89% 13.34%
ENT Surgery 333 25 358 1.32% 48.64%
Gastroenterology 868 75 943 3.49% 8.77%
General Medicine 600 77 677 2.50% 13.61%
General Surgery 1364 115 1479 5.47% 17.23%
Gynecological Surg 36 1 37 0.14% 5.21%
Trauma 1016 127 1143 4.23% 42.35%
Total 24,732 2,318 27,050 100% 16.23%

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Updated on: 3/29/2023

Patient Satisfaction Survey

Patient Survey Collection Dates: July 2020 - Mar 2021
Released in Jan 26, 2022
Note: Some quarterly refreshed measures that would have included 1st quarter and/or 2nd quarter 2020 data will not be updated in April 2021 and will continue to display the same data that was reported in October 2020 due to the COVID-19 pandemic. For more information, please reference https://qualitynet.cms.gov/inpatient/notifications (2020-111-IP)

Sentara Norfolk General Hospital's Overall

How do patients rate the hospital overall?
Hospital
72 %
18 %
10 %
VA
70 %
21 %
9 %
US
73 %
19 %
8 %
Would patients recommend the hospital to friends and family?
Hospital
74 %
19 %
7 %
VA
69 %
25 %
6 %
US
71 %
24 %
5 %

Sentara Norfolk General Hospital's Comfort

How often were the patients rooms and bathrooms kept clean?
Hospital
66 %
17 %
17 %
VA
70 %
19 %
11 %
US
73 %
18 %
9 %
How often did patients receive help quickly from hospital staff?
Hospital
59 %
27 %
14 %
VA
62 %
26 %
12 %
US
67 %
23 %
10 %
How often was the area around patients rooms kept quiet at night?
Hospital
64 %
24 %
12 %
VA
61 %
29 %
10 %
US
63 %
27 %
10 %
How often did nurses communicate well with patients?
Hospital
76 %
17 %
7 %
VA
79 %
16 %
5 %
US
80 %
15 %
5 %

Sentara Norfolk General Hospital's Communication

How often did doctors communicate well with patients?
Hospital
76 %
17 %
7 %
VA
79 %
16 %
5 %
US
81 %
14 %
5 %
How often did staff explain about medicines before giving them to patients?
Hospital
58 %
24 %
18 %
VA
61 %
19 %
20 %
US
63 %
18 %
19 %
Were patients given information about what to do during their recovery at home?
Hospital
88 %
12 %
VA
87 %
13 %
US
86 %
14 %
How did patient understood their care when they left the hospital?
Hospital
51 %
43 %
6 %
VA
50 %
44 %
6 %
US
52 %
42 %
6 %

What Did Patients Say About Their Hospitals?

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Updated on: 02/02/2022