Sentara Norfolk General Hospital

General Info

Our General Information includes locations, prices, facility size and other information to get you started comparing facilities.
Address:
600 Gresham Drive
Norfolk, VA 23507
Get Directions

  (757) 388-3000

Administrator:
Kurt Hofelich
Administrator

Medicare Provider Number: 490007
Tax Status: Not-for-profit

Teaching Status: Council of Teaching Hospitals

NOTE: 2011 Annual Licensure Survey Data includes procedures performed at Advanced Imaging Center-Fort Norfolk.

Hospital Stays


For Fiscal year 1/1/2019 - 12/31/2019
Licensed beds525
Staffed beds558
Staffed NICU bassinets64
CON approved levelSpecialty
Patient days173,244
Admissions27,189
Full-time equivalents - Payroll4,515
Full-time equivalents - Contract127

ALSD

In addition to other services offered, this facility reported the following services available during fiscal year ending in 2019 in their Utilization Spread Sheets.

  • Cardiac Catheterization
  • Bone Marrow Transplant
  • Chemotherapy
  • Chronic Renal Dialysis
  • Gamma Knife Radiology
  • Heart Transplant
  • Kidney Transplant
  • Liver Transplant
  • Lung Transplant
  • Organized Hospice Program
  • Pancreas Transplant
ALSD services is updated on 4/2/2021

Virginia Trauma System

Level I Virginia Designated Trauma Center

Level I trauma centers have an organized trauma response and are required to provide total care for every aspect of injury from prevention through rehabilitation. These facilities must have adequate depth of resources and personnel with the capability of providing leadership, education, research and system planning.

Read more at: Virginia Department of Health


Updated on: 2/26/2021

Cardiac Care

About Cardiac Care
Cases Category
(Based on Adjusted Volume)
High Mid-High Mid-Low Low N/A
Medical 1500+ 800-1499 250-799 1-249 0
Invasive 1000+ 250-999 100-249 1-99 0
Open Heart 1000+ 500-999 100-499 1-99 0
Rating
(More hearts are better)
= Less than expected
= As expected
= More than expected
= Too few to calculate (adjusted volume < 30)
Letter from facility:
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 2482
· Congestive Heart Failure 1008
Invasive Cardiology 1854
· Cardiac Cath 494
· Percutaneous Cardiovascular Proc. 1099
Open Heart Surgery 893
· CABG 588
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 2238
· Congestive Heart Failure 974
Invasive Cardiology 1985
· Cardiac Cath 513
· Percutaneous Cardiovascular Proc. 1134
Open Heart Surgery 787
· CABG 566
Letter from facility:
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 2167
· Congestive Heart Failure 931
Invasive Cardiology 1834
· Cardiac Cath 431
· Percutaneous Cardiovascular Proc. 1099
Open Heart Surgery 698
· CABG 479
Letter from facility:
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 2238
· Congestive Heart Failure 952
Invasive Cardiology 1776
· Cardiac Cath 476
· Percutaneous Cardiovascular Proc. 1019
Open Heart Surgery 775
· CABG 550
Letter from facility:
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 1672
· Congestive Heart Failure 634
Invasive Cardiology 1373
· Cardiac Cath 360
· Percutaneous Cardiovascular Proc. 773
Open Heart Surgery 665
· CABG 405
Letter from facility:
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 2482 166 2306 1.26% 1.45% 0.87 2381 12.52% 11.50% 1.09
· Congestive Heart Failure 1008 96 910 0.88% 1.03% 0.85 970 14.23% 14.58% 0.98
Invasive Cardiology 1854 77 1773 0.73% 1.14% 0.64 1812 10.93% 8.46% 1.29
· Cardiac Cath 494 34 459 1.31% 1.11% 1.18 479 13.99% 10.55% 1.33
· Percutaneous Cardiovascular Proc. 1099 22 1074 0.47% 0.79% 0.59 1082 10.07% 7.47% 1.35
Open Heart Surgery 893 0 892 1.79% 2.15% 0.83 876 7.53% 6.46% 1.17
· CABG 588 0 588 0.51% 1.15% 0.44 585 6.67% 5.80% 1.15
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 2238 136 2097 1.14% 1.32% 0.87 2167 13.47% 11.80% 1.14
· Congestive Heart Failure 974 66 907 0.99% 0.95% 1.04 947 17.85% 14.65% 1.22
Invasive Cardiology 1985 63 1910 1.26% 1.06% 1.19 1926 11.79% 9.09% 1.30
· Cardiac Cath 513 33 475 0.84% 0.62% 1.36 500 14.80% 11.53% 1.28
· Percutaneous Cardiovascular Proc. 1134 15 1115 1.08% 0.89% 1.21 1110 11.08% 8.12% 1.36
Open Heart Surgery 787 0 784 0.89% 2.14% 0.42 777 7.72% 6.93% 1.11
· CABG 566 0 566 0.18% 1.62% 0.11 565 6.73% 6.33% 1.06
Letter from facility:
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 2167 109 2055 1.46% 1.55% 0.94 2114 13.72% 12.06% 1.14
· Congestive Heart Failure 931 65 866 1.50% 1.26% 1.19 910 18.13% 15.34% 1.18
Invasive Cardiology 1834 51 1777 0.84% 1.39% 0.61 1799 10.95% 9.37% 1.17
· Cardiac Cath 431 23 405 1.98% 0.79% 2.52 417 13.19% 11.10% 1.19
· Percutaneous Cardiovascular Proc. 1099 15 1083 0.37% 1.27% 0.29 1085 10.23% 8.53% 1.20
Open Heart Surgery 698 0 697 1.58% 2.87% 0.55 686 8.45% 7.69% 1.10
· CABG 479 0 479 1.25% 2.40% 0.52 473 6.98% 6.90% 1.01
Letter from facility:
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 2238 110 2120 1.23% 1.37% 0.89 2168 13.47% 12.30% 1.09
· Congestive Heart Failure 952 51 901 0.55% 0.81% 0.68 932 17.60% 15.41% 1.14
Invasive Cardiology 1776 31 1739 1.38% 1.08% 1.27 1739 12.65% 9.23% 1.37
· Cardiac Cath 476 18 455 1.32% 1.10% 1.20 465 14.84% 11.49% 1.29
· Percutaneous Cardiovascular Proc. 1019 9 1008 1.49% 1.06% 1.41 997 12.34% 8.14% 1.52
Open Heart Surgery 775 0 773 2.33% 2.72% 0.86 755 8.74% 7.49% 1.17
· CABG 550 0 549 1.46% 1.76% 0.83 541 9.06% 6.99% 1.30
Letter from facility:
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 1672 81 1584 1.01% 1.56% 0.65 1615 15.29% 12.87% 1.19
· Congestive Heart Failure 634 37 595 1.34% 1.25% 1.08 610 20.16% 16.17% 1.25
Invasive Cardiology 1373 33 1337 0.60% 0.90% 0.66 1341 14.09% 10.03% 1.40
· Cardiac Cath 360 18 340 0.59% 0.78% 0.76 346 17.05% 12.24% 1.39
· Percutaneous Cardiovascular Proc. 773 8 764 0.00% 0.89% 0.00 765 13.33% 9.18% 1.45
Open Heart Surgery 665 0 664 2.26% 2.49% 0.91 649 8.63% 7.60% 1.14
· CABG 405 0 405 0.49% 1.38% 0.36 403 10.42% 7.62% 1.37

Actual Mortality
The percent of all patients admitted to hospital for a cardiac service line and died during their stay.

Actual Readmission Rate
The percent of all patients admitted to a hospital for a cardiac service line and later readmitted within 30 days to a Virginia hospital for a service related to their prior discharge.

Adjusted Volume (Mortality)
All inpatient hospital discharges excluding 1) hospice patients (shown) 2) patients transferred to another facility (not shown) and 3) patients transferred in with severe risk of mortality and died within 24 hours (not shown).

Adjusted Volume (Readmission)
All inpatient hospital discharges excluding 1) patients transferred to another facility or 2) patients that died.

Cardiac Care Service Lines
Patients may have one of many possible conditions and receive different types of diagnostic or surgical procedures. VHI groups these different conditions and treatments into service lines to better compare care provided.

Cardiac Catheterization
or angiogram is a procedure that identifies possible problems with your heart or its arteries. During a cath, a thin plastic tube, called a catheter, is inserted into a blood vessel in your groin or arm. The catheter is guided up toward your heart. A special dye is injected into the catheter so X-rays can show if you have any artery blockage or other heart problems. www.americanheart.org/ presenter.jhtml?identifier=4491

Cardiology - Invasive
Includes patients with medical conditions generally described in the medical cardiology service line that also had surgery. Surgeries include cardiac catheterization, cardiac pacemaker insertion, balloon angioplasty and placement of cardiac stents.

Cardiology - Medical
Includes diagnosing and therapy for heart disease. Angina, congestive heart failure and acute myocardial infarction (AMI) are all examples of heart conditions. When treatment for these conditions does not include surgery, VHI has grouped them into this service line.

Cardiology - Open Heart Surgery
Includes procedures such as coronary artery bypass surgery (CABG) and cardiac valve procedures.

Cases Category
The number of adjusted cases (discharges) grouped into four categories for easy comparison.

Congestive Heart Failure (CHF)
or heart failure, is a condition in which the heart can not pump enough blood to the body's other organs.

For more information on signs and symptoms, tests, and treatment, visit: www.americanheart.org/ presenter.jhtml?identifier=4585

Coronary Artery Bypass Graft (CABG)
also called coronary artery bypass surgery, heart bypass or bypass surgery is a surgical procedure performed to relieve angina and reduce the risk of death from coronary artery disease. Arteries and/or veins from elsewhere in the patient's body are grafted from the aorta to the coronary arteries to bypass atherosclerotic narrowings and improve the blood supply to the coronary circulation supplying the myocardium (heart muscle).
More info: http://en.wikipedia.org/wiki/Coronary_artery _bypass_surgery

Expected Mortality
The expected mortality rate is calculated based on the 3M APR-DRG risk of mortality index for patients within a hospital compared to similar patients treated in hospitals across Virginia.

Expected Readmission Rate
The expected readmission rate is calculated based on the 3M APR-DRG and severity index for patients within a hospital compared to similar patients treated in hospitals across Virginia.

Hospice Exclusions
All inpatient hospital discharges that were identified as hospice patients. These patients are identified by one of three methods 1) "v66.7" in the first nine diagnosis codes or those submitted by a facility in the tenth or later diagnosis code or 2) discharge status codes indicating hospice care or 3) revenue codes indicating hospice care.

Mortality Rating
This rating indicates whether the mortality (death) rate is more than expected (), as expected (), or less than expected() at a 95% confidence level. A "Less than expected" () rating is generally best.


Too few to calculate means there were fewer than 30 discharges in the service line and/or subgroup--the threshold VHI set for calculating statistical significance.

Mortality Ratio
The actual mortality (death) rate divided by expected mortality (death) rate for a hospital.

Percutaneous Cardiovascular Procedures
These procedures primarily include various types of Coronary Angioplasty. Coronary angioplasty is a medical procedure used to open arteries that have narrowed to the point that they impede blood flow to the heart. This procedure can improve some of the symptoms associated with blocked arteries, such as chest pain and shortness of breath.

Readmission Rating
This rating indicates whether the 30-day related readmission rate is more than expected (), as expected (), or less than expected() at a 95% confidence level. A "Less than expected" () rating is generally best.



Too few to calculate means there were fewer than 30 discharges in the service line and/or subgroup--the threshold VHI set for calculating statistical significance.

Readmission Ratio
The actual readmission rate divided by expected readmission rate for a hospital.

Teaching Status
The hospital facility reported membership or accreditation in the Council of Teaching Hospitals and Health Systems (COTH) and/or the Accreditation Council for Graduate Medical Education (ACGME) or they reported no teaching status (NONE.)

Total Cases
All inpatient hospital discharges by cardiac service lines and/or subgroups.

Compare Cardiac Care Among Multiple Hospitals

Learn more about heart disease and compare the quality of care at Virginia hospitals


2019 data updated on: 02/14/2021

Efficiency Indicators

For Fiscal Year 1/1/2019 - 12/31/2019

Composite Score (Lower is better)
More efficient
1.5 
2.4
Less efficient
 3.6
What are Efficiency Indicators?

Charges

Indicator Description Quartile Rank 1 through 4
1 Gross Revenue Per Adjusted Admission: The average full patient charge based on charge schedules per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 19,286.64 30,882.60
2 30,882.60 38,060.32
3 38,060.32 47,568.12
4 47,568.12 124,048.20
(lower is better)
19,286.64 
47,568.12
.
3
 124,048.20
2 Net Revenue Per Adjusted Admission: The average dollar amount expected to be collected per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 6,538.15 8,674.92
2 8,674.92 9,721.65
3 9,721.65 11,372.82
4 11,372.82 25,395.64
(lower is better)
6,538.15 
13,421.21
.
4
 25,395.64

Costs

Indicator Description Quartile Rank 1 through 4
3 Cost Per Adjusted Admission: The average total operating costs (adjusted by the wage index) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 5,015.26 8,213.03
2 8,213.03 8,868.72
3 8,868.72 10,374.81
4 10,374.81 16,177.74
(lower is better)
5,015.26 
12,356.84
.
4
 16,177.74
4 Labor Cost Per Adjusted Admission: The average personnel expenses (adjusted by the wage index) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 1,878.86 3,604.00
2 3,604.00 3,983.02
3 3,983.02 4,941.87
4 4,941.87 9,078.43
(lower is better)
1,878.86 
4,724.72
.
3
 9,078.43
5 Non-labor Cost Per Adjusted Admission: The average supply, maintenance and non-personnel expenses (adjusted by the wage index) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 2,481.83 3,519.49
2 3,519.49 4,153.16
3 4,153.16 4,681.50
4 4,681.50 7,747.50
(lower is better)
2,481.83 
6,590.41
.
4
 7,747.50
6 Capital Cost Per Adjusted Admission: The average physical facility costs (e.g., expenses for depreciation, amortization, interest, insurance and taxes as related to the acquisition of permanent assets) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 -846.90 493.52
2 493.52 670.23
3 670.23 940.49
4 940.49 4,620.83
(lower is better)
-846.90 
647.90
.
2
 4,620.83

Productivity/Utilization

Indicator Description Quartile Rank 1 through 4
7 Full-time Equivalents Per Adjusted Occupied Bed: The number of staff, converted to the average number of employees who work full time, for each occupied bed. The number of occupied beds has been adjusted to account for outpatient service revenue and case mix. The desired direction is toward a lower value.
QuartileMin.Max.
1 0.73 3.05
2 3.05 3.70
3 3.70 4.46
4 4.46 8.42
(lower is better)
0.73 
3.05
.
1
 8.42
8 Paid Hours Per Adjusted Admission: The average number of hours the hospital paid to employees or an agency, per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 27.76 73.91
2 73.91 91.11
3 91.11 103.15
4 103.15 166.13
(lower is better)
27.76 
110.87
.
4
 166.13
9 Staffed Beds Occupancy: Expressed as a percentage, the average utilization of the average number of beds, excluding long-term care beds and normal newborn bassinets, that are operational to receive patients during the reporting period. The desired direction is toward a higher value.
QuartileMax.Min.
1 114.41 81.70
2 81.70 68.71
3 68.71 53.05
4 53.05 9.61
(higher is better)
114.41 
87.57
.
1
 9.61
10 Licensed Beds Occupancy: Expressed as a percentage, the average utilization of the number of licensed beds reported by the facility, as approved by the Virginia Department of Health. For hospitals, licensed beds exclude normal newborn bassinets, but include neonatal ICU bassinets. The desired direction is toward a higher value.
QuartileMax.Min.
1 92.13 65.48
2 65.48 49.17
3 49.17 31.57
4 31.57 9.61
(higher is better)
92.13 
90.41
.
1
 9.61
11 Special Services Utilization: Expressed as a percentage, the average utilization of high capital-cost services that are subject to Certificate of Public Need (COPN) law. Special services include: ICU/CCU, obstetrics, neonatal ICU, MRI, CT, lithotripsy, cardiac catheterization, radiation therapy and cardiac surgery. The desired direction is toward a higher value.
QuartileMax.Min.
1 112.18 77.61
2 77.61 61.01
3 61.01 50.26
4 50.26 16.23
(higher is better)
112.18 
95.07
.
1
 16.23
12 Case-mix Adjusted Average Length of Stay: The average number of days a patient stays in the hospital, adjusted for case mix using the current version of the 3M APR-DRGs. The desired direction is toward a lower value.
QuartileMin.Max.
1 2.61 3.57
2 3.57 3.90
3 3.90 4.26
4 4.26 10.01
(lower is better)
2.61 
3.94
.
3
 10.01

Financial Viability

Indicator Description Quartile Rank 1 through 4
13 Cash Debt Coverage: A measure of the facility's ability to generate cash to cover its long-term debt. The desired direction is toward a higher value.
QuartileMax.Min.
1 1,327.00 7.50
2 7.50 1.06
3 1.06 0.00
4 0.00 -810.35
(higher is better)
1,327.00 
7.49
.
2
 -810.35
14 Total Margin: Total margin expresses the difference between total revenue and cost as a proportion of total revenue. The desired direction is towards a higher value.
QuartileMax.Min.
1 45.97 16.95
2 16.95 9.49
3 9.49 5.00
4 5.00 -51.81
(higher is better)
45.97 
9.29
.
3
 -51.81
15 Return on Assets: Expressed as a percentage, the facility's ability to generate cash on its financial resources (e.g., investments, receivables, inventory, physical plant, etc.) The desired direction is toward a higher value.
QuartileMax.Min.
1 146.96 11.05
2 11.05 6.66
3 6.66 1.30
4 1.30 -88.24
(higher is better)
146.96 
10.52
.
2
 -88.24
16 Fixed Asset Financing Ratio: The percentage of asset value financed by long-term debt. The desired direction is toward a lower value.
QuartileMin.Max.
1 0.00 0.02
2 0.02 0.14
3 0.14 0.88
4 0.88 14.28
(lower is better)
0.00 
0.04
.
2
 14.28

Community Support

Indicator Description Quartile Rank 1 through 4
17 Charity Care, Bad Debt and Taxes: Expressed as a percentage, the amount of charity care (converted to a cost basis,) bad debt and taxes the facility incurred in relation to its total expenses. The desired direction is toward a higher value.
QuartileMax.Min.
1 16.14 8.58
2 8.58 6.78
3 6.78 4.10
4 4.10 0.97
(higher is better)
16.14 
8.01
.
2
 0.97
18 Medicaid Participation: Expressed as a percentage, it is the amount of patient days for patients enrolled in the Medicaid program in relation to total patient days. The number of patient days has been adjusted to account for outpatient service revenue. The desired direction is toward a higher value.
QuartileMax.Min.
1 34.87 20.86
2 20.86 17.06
3 17.06 12.03
4 12.03 1.13
(higher is better)
34.87 
17.36
.
2
 1.13

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Updated on: 02/26/2021

Financial Information

For Fiscal Year 1/1/2019 - 12/31/2019
Why is this important?
Hospital financial information was originally intended to benefit of large employers and purchasers of care.
However, consumers should know that financially healthy hospitals may be better able to provide charity care and invest in infrastructure, and technology. Rankings on financial measures are found within the Efficiency tab.

Revenue

  • Gross patient revenue $3,715,953,612
  • Contractual allowance $2,488,190,234
  • Charity care $129,964,717
  • Bad Debt $49,352,820
  • Net patient revenue $1,048,445,841
  • Other operating revenue $16,124,531

Expense

  • Labor$369,088,459
  • Non-labor$514,833,664
  • Capital$50,395,091
  • Taxes$30,981,839
  • Total expense$965,299,053
  • .
  • Operating income$99,271,319
  • Net non-operating gains (loss)($423,000)
  • Revenue and gains
    in excess of expenses and losses$98,848,319

Balance Sheet

  • Current assets$229,634,000
  • Net fixed assets$392,341,000
  • Other assets$26,590,000
  • Total assets$648,565,000
  • .
  • Current liabilities$70,638,000
  • Long term liabilities$16,126,000
  • Total liabilities$86,764,000
  • Net worth$561,801,000
Click here for more information on operating and total margins.

Updated on: 02/26/2021

2018 Outpatient Tests and Surgery Report

19Tests and Surgery Sub Group Number of Cases Performed in 2018 Cases Median Charge Statewide Median Charge
Colonoscopy Diagnostic 400 $4,428 $4,176
Colonoscopy Therapeutic 1042 $5,246 $5,962
General Laparoscopic Procedures OTHER 44 $25,310 $28,314
Breast Surgery Diagnostic 6 $12,354 $13,823
Breast Surgery Repair/Reconstruction/Cosmetic PXS 253 $29,832 $30,902
Breast Surgery Therapeutic 118 $14,044 $14,486
Hernia Repair OTHER 41 $19,638 $15,657
Hernia Repair Unspecified Age 158 $28,215 $16,316
Liposuction Head Neck too few to calculate too few to calculate $19,142
Liposuction Trunk Extremity too few to calculate too few to calculate $21,697
Liposuction Upper Extremity too few to calculate too few to calculate $12,021
Facial Surgery Eyes Only 27 $15,151 $10,520
Other Gynecological Procedures Birth Control 20 $16,777 $18,169
Other Gynecological Procedures D&C/Removal Fibroids 99 $19,373 $18,708
Other Gynecological Procedures Fertility Related too few to calculate too few to calculate $14,573
Other Gynecological Procedures Removal Adhesions 42 $26,848 $26,580
Hysterectomy Hysterectomy too few to calculate too few to calculate $36,907
Gallbladder Removal Cholecystectomy 129 $18,622 $22,922
General Laparoscopic Procedures General Laparoscopy 63 $23,152 $22,346

Find Outpatient Facilities by Location

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Updated on: 7/21/2020

2019 Service Line

Service Line Inlier Cases Outlier Cases Number of Cases % of Hospital Total % of Regional Total
Obstetrics/Delivery 3011 142 3153 10.91% 16.83%
Oncology 320 118 438 1.52% 17.70%
Oncology Surgery 51 8 59 0.20% 38.82%
Cardiology - Open Heart Surgery 847 46 893 3.09% 78.47%
Ophthalmology 82 10 92 0.32% 55.76%
Ophthalmologic Surg 32 6 38 0.13% 88.37%
Orthopedic Surgery 755 45 800 2.77% 5.39%
Orthopedics 244 35 279 0.97% 16.91%
Other Obstetrics 672 45 717 2.48% 43.99%
Otolaryngology 169 10 179 0.62% 19.39%
Plastic Surgery 0 0 0 0.00% 0.00%
Psychiatry 1116 26 1142 3.95% 14.05%
Pulmonary 1049 115 1164 4.03% 8.92%
Rehabilitation 96 2 98 0.34% 53.85%
Rheumatology 113 9 122 0.42% 14.72%
Transplant Surgery 114 6 120 0.42% 99.17%
Urological Surgery 541 18 559 1.93% 38.31%
Urology 593 45 638 2.21% 9.87%
Vascular Surgery 986 109 1095 3.79% 34.58%
Burns 60 8 68 0.24% 87.18%
Cardiology - Medical 2197 285 2482 8.59% 14.31%
Dental 13 0 13 0.04% 33.33%
Dermatology 87 9 96 0.33% 23.82%
Endocrinology 499 34 533 1.84% 11.21%
Gynecology 34 2 36 0.12% 16.67%
Hematology 326 10 336 1.16% 16.67%
Infectious Disease 954 187 1141 3.95% 8.98%
Cardiology - Invasive 1507 347 1854 6.42% 32.55%
Neonatology 803 251 1054 3.65% 48.04%
Nephrology 325 26 351 1.21% 18.11%
Neurological Surgery 735 50 785 2.72% 24.84%
Neurology 1096 178 1274 4.41% 14.26%
Normal Newborn 2160 32 2192 7.59% 13.60%
ENT Surgery 359 35 394 1.36% 61.47%
Gastroenterology 1112 89 1201 4.16% 9.50%
General Medicine 714 90 804 2.78% 12.28%
General Surgery 1313 137 1450 5.02% 15.28%
Gynecological Surg 47 2 49 0.17% 4.96%
Trauma 1089 111 1200 4.15% 42.49%
Total 26,221 2,678 28,899 100% 15.72%

Compare Service Lines Among Multiple Hospitals

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Updated on: 02/26/2021

Patient Satisfaction Survey

Patient Survey Collection Dates: Jan 2019 - Dec 2019
Released in April 2021
Note: Some quarterly refreshed measures that would have included 1st quarter and/or 2nd quarter 2020 data will not be updated in April 2021 and will continue to display the same data that was reported in October 2020 due to the COVID-19 pandemic. For more information, please reference https://qualitynet.cms.gov/inpatient/notifications (2020-111-IP)

Sentara Norfolk General Hospital's Overall

How do patients rate the hospital overall?
Hospital
Would patients recommend the hospital to friends and family?
Hospital

Sentara Norfolk General Hospital's Comfort

How often were the patients rooms and bathrooms kept clean?
Hospital
How often did patients receive help quickly from hospital staff?
Hospital
How often was the area around patients rooms kept quiet at night?
Hospital
How often did nurses communicate well with patients?
Hospital

Sentara Norfolk General Hospital's Communication

How often did doctors communicate well with patients?
Hospital
How often did staff explain about medicines before giving them to patients?
Hospital
Were patients given information about what to do during their recovery at home?
Hospital
VA
US
How did patient understood their care when they left the hospital?
Hospital

What Did Patients Say About Their Hospitals?

Compare patients' satisfaction among multiple hospitals


Updated on: 05/05/2021