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Sentara Norfolk General Hospital

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General Information


Administrator:
Kurt Hofelich
(Administrator)

Address:
600 Gresham Drive
Norfolk, 23507
(757) 388-3000

Medicare Provider Number: 490007

Virginia Trauma System:
Level I Virginia Designated Trauma Center
Level I trauma centers have an organized trauma response and are required to provide total care for every aspect of injury from prevention through rehabilitation. These facilities must have adequate depth of resources and personnel with the capability of providing leadership, education, research and system planning.
Read more at: Virginia Department of Health

NOTE: 2011 Annual Licensure Survey Data includes procedures performed at Advanced Imaging Center-Fort Norfolk.



Website: www.sentara.com/HospitalsFacilities/Hospitals/NorfolkGeneral/Pages/norfolkgeneral.aspx

For Quotes on Elective Procedures per Virginia law §32.1-137.05 call 757-233-4890; Financial Assistance: www.sentara.com/patientguide/billing-information/financial-assistance/hampton-roads-northern-virginia.aspx

Tax Status: Not-for-profit

Teaching StatusTeaching Status
The hospital facility reported membership or accreditation in the Council of Teaching Hospitals and Health Systems (COTH) and/or the Accreditation Council for Graduate Medical Education (ACGME) or they reported no teaching status (NONE.)
:
Council of Teaching Hospitals

For Fiscal Year 1/1/2016 - 12/31/2016
Licensed bedsLicensed beds
The number of beds reported by the hospital to be licensed by the Virginia Department of Health. This does not include normal newborn bassinets. Staffed beds greater than licensed beds may be due to unlicensed normal newborn bassinets.
Licensed beds
The number of beds reported by the hospital to be licensed by the Virginia Department of Health. This does not include normal newborn bassinets. Staffed beds greater than licensed beds may be due to unlicensed normal newborn bassinets.
525
Staffed bedsStaffed beds
Number of beds deemed to be operational to receive patients during the reporting period. Staffed beds greater than licensed beds may be due to unlicensed normal newborn bassinets.
495
Staffed NICU bassinetsStaffed NICU bassinets
Number of NICU bassinets deemed to be operational to receive patients during the reporting period. Newborn service of general, intermediate, intensive or high-risk as specified by the service's medical protocol. Does not include normal newborn bassinets.
48
CON approved levelCON Approved Level
5.1j. General care infant stations - Infant stations, not otherwise designated on a hospital's approved licensure application, and capable of caring for newborns who weigh at least 2000 grams at birth or who have completed 34 weeks gestation.

5.1k Intermediate infant stations - Infant stations, so designated on a hospital's approved licensure application, and capable of caring for moderately ill neonates or stable-growing low birthweight neonates requiring only a weight increase to be ready for discharge.


5.1l. Specialty infant stations -
Infant stations, so designated on a hospital's approved licensure application, and capable of caring for high-risk neonates with specified neonatal illnesses.

5.1m. Subspecialty infant stations -
Infant stations, so designated on a hospital's approved licensure application, and capable of providing intensive care for critically ill, high-risk neonates with complex neonatal illnesses.
Specialty
Patient daysPatient days
Patient days of care provided during the report period, excluding days in a nursing facility unit of the hospital, and excluding days in a regular (i.e., not intensive care) newborn nursery while the mother is still in the hospital.
168,096
AdmissionsAdmissions
The number of patients accepted for inpatient service, excluding admissions in a nursing facility unit of the hospital. Also excluded are newborns born in the hospital, except those remaining in the hospital after the mother has been discharged. Patient transfers between patient care units within the hospital are not counted as admissions.
26,572
Full-time equivalents - PayrollFull time equivalents – Payroll
Paid FTEs are the total number of hours paid (including worked hours and benefit hours), divided by 2080 and rounded to one decimal place. If there are staff positions shared between the hospital and a non-hospital activity (e.g., a nursing-home unit of the hospital), this reports only that portion of the shared FTEs that are properly allocated to the hospital.
4,270
Full-time equivalents - ContractFull-time equivalents – Contract
The number of contracted hours for agency personnel and paid hours for contracted services provided within the facility divided by 2080 and rounded to one decimal place.
72
In addition to other services offered, this facility reported the following services available during fiscal year ending in 2016 in their Utilization Spread Sheets.
Cardiac Catheterization
Bone Marrow Transplant
Chemotherapy
Chronic Renal Dialysis
Gamma Knife Radiology
Heart Transplant
Kidney Transplant
Organized Hospice Program
Pain Managment Program
Pancreas Transplant

Facility Comment: Facility has not provided a comment.


Updated on: 1/19/2018

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Patient Satisfaction Survey

 · Sentara Norfolk General Hospital's Overall

9 or 10 (high) 7 or 8 (medium) 6 or lower (low)
|||
 
6 How do patients rate the hospital overall?
Hospital  
74%Patients who gave a rating of "9" or "10" (high)20%Patients who gave a rating of "7" or "8" (medium)6%Patients who gave a rating of "6" or lower (low)
VA  
71%21%8%
USA  
73%20%7%


Yes, Definitely Yes, Probably No
|||
 
4 Would patients recommend the hospital to friends and family?
Hospital  
76%"YES", patients would definitely recommend the hospital20%"YES", patients would probably recommend the hospital4%"NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)
VA  
70%25%5%
USA  
72%23%5%


 ·  Sentara Norfolk General Hospital's Comfort

Always Usually Sometimes/Never
|||

Click here to sort by Hospital Percentage
14 How often were the patients rooms and bathrooms kept clean?
Hospital  
65%Room was "always" clean21%Room was "usually" clean14%Room was "sometimes" or "never" clean
VA  
73%19%8%
USA  
75%17%8%
11 How often did patients receive help quickly from hospital staff?
Hospital  
66%Patients "always" received help as soon as they wanted23%Patients "usually" received help as soon as they wanted11%Patients "sometimes" or "never" received help as soon as they wanted
VA  
65%25%10%
USA  
69%23%8%
6 How often was patients pain well controlled?
Hospital  
73%Pain was "always" well controlled21%Pain was "usually" well controlled6%Pain was "sometimes" or "never" well controlled
VA  
70%23%7%
USA  
71%23%6%
11 How often was the area around patients rooms kept quiet at night?
Hospital  
59%"Always" quiet at night30%"Usually" quiet at night11%"Sometimes" or "never" quiet at night
VA  
61%30%9%
USA  
62%29%9%


 ·  Sentara Norfolk General Hospital's Communication

Always Usually Sometimes/Never
|||

Click here to sort by Hospital Percentage
6 How often did nurses communicate well with patients?
Hospital  
79%Nurses "always" communicated well15%Nurses "usually" communicated well6%Nurses "sometimes" or "never" communicated well
VA  
80%16%4%
USA  
80%16%4%
3 How often did doctors communicate well with patients?
Hospital  
82%Doctors "always" communicated well15%Doctors "usually" communicated well3%Doctors "sometimes" or "never" communicated well
VA  
81%15%4%
USA  
82%14%4%
20 How often did staff explain about medicines before giving them to patients?
Hospital  
63%Staff "always" explained17%Staff "usually" explained20%Staff "sometimes" or "never" explained
VA  
64%18%18%
USA  
66%17%17%


Yes No
||
 
10 Were patients given information about what to do during their recovery at home?
Hospital  
90%Yes, staff "did" give patients this information10%No, staff "did not" give patients this information
VA  
88%12%
USA  
87%13%


Strongly Agree Agree Disagree/Strongly Disagree
|||
 
6 How did patient understood their care when they left the hospital?
Hospital  
53%Patients who “Strongly Agree” they understood their care when they left the hospital41%Patients who “Agree” they understood their care when they left the hospital6%Patients who “Disagree” or “Strongly Disagree” they understood their care when they left the hospital
VA  
52%43%5%
USA  
53%42%5%




VA State Average & US Average: this number is included so you have
  • a better idea of what is typical for Virginia or the US
  • a basis for comparing individual hospital's performance

Survey ResponseSurvey Response
The percentage of patients who completed the survey.
: 33%    |    Completed SurveyCompleted Survey
Total number of patients who completed a survey.
: 551

Patient Survey Collection Dates: July 2016 - June 2017 , Released in April 2018

HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey information obtained
from the Centers for Medicare & Medicaid Services (CMS)

METHODOLOGY


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