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Carilion Medical Center

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General Information


Administrator:
Steven Arner
(Chief Operating Officer)

Address:
1906 Belleview Avenue
Roanoke, 24014
(800) 422-8482

Medicare Provider Number: 490024

Virginia Trauma System:
Level I Virginia Designated Trauma Center
Level I trauma centers have an organized trauma response and are required to provide total care for every aspect of injury from prevention through rehabilitation. These facilities must have adequate depth of resources and personnel with the capability of providing leadership, education, research and system planning.
Read more at: Virginia Department of Health



Website: www.carilionclinic.org

Financial Assistance: www.carilionclinic.org/billing/financial-assistance

For Quotes on Elective Procedures per Virginia law §32.1-137.05: www.carilionclinic.org/billing/information#Pricing_Estimation

Tax Status: Not-for-profit

Teaching StatusTeaching Status
The hospital facility reported membership or accreditation in the Council of Teaching Hospitals and Health Systems (COTH) and/or the Accreditation Council for Graduate Medical Education (ACGME) or they reported no teaching status (NONE.)
:
Accreditation Council of Graduate Medical Education

For Fiscal Year 10/1/2015 - 9/30/2016
Licensed bedsLicensed beds
The number of beds reported by the hospital to be licensed by the Virginia Department of Health. This does not include normal newborn bassinets. Staffed beds greater than licensed beds may be due to unlicensed normal newborn bassinets.
Licensed beds
The number of beds reported by the hospital to be licensed by the Virginia Department of Health. This does not include normal newborn bassinets. Staffed beds greater than licensed beds may be due to unlicensed normal newborn bassinets.
737
Staffed bedsStaffed beds
Number of beds deemed to be operational to receive patients during the reporting period. Staffed beds greater than licensed beds may be due to unlicensed normal newborn bassinets.
591
Staffed NICU bassinetsStaffed NICU bassinets
Number of NICU bassinets deemed to be operational to receive patients during the reporting period. Newborn service of general, intermediate, intensive or high-risk as specified by the service's medical protocol. Does not include normal newborn bassinets.
60
CON approved levelCON Approved Level
5.1j. General care infant stations - Infant stations, not otherwise designated on a hospital's approved licensure application, and capable of caring for newborns who weigh at least 2000 grams at birth or who have completed 34 weeks gestation.

5.1k Intermediate infant stations - Infant stations, so designated on a hospital's approved licensure application, and capable of caring for moderately ill neonates or stable-growing low birthweight neonates requiring only a weight increase to be ready for discharge.


5.1l. Specialty infant stations -
Infant stations, so designated on a hospital's approved licensure application, and capable of caring for high-risk neonates with specified neonatal illnesses.

5.1m. Subspecialty infant stations -
Infant stations, so designated on a hospital's approved licensure application, and capable of providing intensive care for critically ill, high-risk neonates with complex neonatal illnesses.
Subspecialty
Patient daysPatient days
Patient days of care provided during the report period, excluding days in a nursing facility unit of the hospital, and excluding days in a regular (i.e., not intensive care) newborn nursery while the mother is still in the hospital.
204,742
AdmissionsAdmissions
The number of patients accepted for inpatient service, excluding admissions in a nursing facility unit of the hospital. Also excluded are newborns born in the hospital, except those remaining in the hospital after the mother has been discharged. Patient transfers between patient care units within the hospital are not counted as admissions.
37,795
Full-time equivalents - PayrollFull time equivalents – Payroll
Paid FTEs are the total number of hours paid (including worked hours and benefit hours), divided by 2080 and rounded to one decimal place. If there are staff positions shared between the hospital and a non-hospital activity (e.g., a nursing-home unit of the hospital), this reports only that portion of the shared FTEs that are properly allocated to the hospital.
6,093
Full-time equivalents - ContractFull-time equivalents – Contract
The number of contracted hours for agency personnel and paid hours for contracted services provided within the facility divided by 2080 and rounded to one decimal place.
1,023
In addition to other services offered, this facility reported the following services available during fiscal year ending in 2015 in their Utilization Spread Sheets.
Cardiac Catheterization
Chemotherapy
Chronic Renal Dialysis
Cobalt and Linear Accelerator Radiology
Hyperbaric Therapy
Lithotripsy
Organized Hospice Program
Pain Managment Program
Wound Clinic

Facility Comment: Facility has not provided a comment.


Updated on: 11/20/2017

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Patient Satisfaction Survey

 · Carilion Medical Center's Overall

9 or 10 (high) 7 or 8 (medium) 6 or lower (low)
|||
 
7 How do patients rate the hospital overall?
Hospital  
71%Patients who gave a rating of "9" or "10" (high)22%Patients who gave a rating of "7" or "8" (medium)7%Patients who gave a rating of "6" or lower (low)
VA  
71%21%8%
USA  
73%20%7%


Yes, Definitely Yes, Probably No
|||
 
4 Would patients recommend the hospital to friends and family?
Hospital  
76%"YES", patients would definitely recommend the hospital20%"YES", patients would probably recommend the hospital4%"NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)
VA  
70%25%5%
USA  
72%23%5%


 ·  Carilion Medical Center's Comfort

Always Usually Sometimes/Never
|||

Click here to sort by Hospital Percentage
14 How often were the patients rooms and bathrooms kept clean?
Hospital  
64%Room was "always" clean22%Room was "usually" clean14%Room was "sometimes" or "never" clean
VA  
73%18%9%
USA  
75%17%8%
8 How often did patients receive help quickly from hospital staff?
Hospital  
66%Patients "always" received help as soon as they wanted26%Patients "usually" received help as soon as they wanted8%Patients "sometimes" or "never" received help as soon as they wanted
VA  
65%25%10%
USA  
69%23%8%
7 How often was patients pain well controlled?
Hospital  
69%Pain was "always" well controlled24%Pain was "usually" well controlled7%Pain was "sometimes" or "never" well controlled
VA  
70%23%7%
USA  
71%22%7%
12 How often was the area around patients rooms kept quiet at night?
Hospital  
54%"Always" quiet at night34%"Usually" quiet at night12%"Sometimes" or "never" quiet at night
VA  
61%30%9%
USA  
63%28%9%


 ·  Carilion Medical Center's Communication

Always Usually Sometimes/Never
|||

Click here to sort by Hospital Percentage
4 How often did nurses communicate well with patients?
Hospital  
79%Nurses "always" communicated well17%Nurses "usually" communicated well4%Nurses "sometimes" or "never" communicated well
VA  
80%16%4%
USA  
80%16%4%
4 How often did doctors communicate well with patients?
Hospital  
79%Doctors "always" communicated well17%Doctors "usually" communicated well4%Doctors "sometimes" or "never" communicated well
VA  
82%14%4%
USA  
82%14%4%
20 How often did staff explain about medicines before giving them to patients?
Hospital  
61%Staff "always" explained19%Staff "usually" explained20%Staff "sometimes" or "never" explained
VA  
64%18%18%
USA  
65%18%17%


Yes No
||
 
12 Were patients given information about what to do during their recovery at home?
Hospital  
88%Yes, staff "did" give patients this information12%No, staff "did not" give patients this information
VA  
88%12%
USA  
87%13%


Strongly Agree Agree Disagree/Strongly Disagree
|||
 
6 How did patient understood their care when they left the hospital?
Hospital  
49%Patients who “Strongly Agree” they understood their care when they left the hospital45%Patients who “Agree” they understood their care when they left the hospital6%Patients who “Disagree” or “Strongly Disagree” they understood their care when they left the hospital
VA  
51%44%5%
USA  
52%43%5%




VA State Average & US Average: this number is included so you have
  • a better idea of what is typical for Virginia or the US
  • a basis for comparing individual hospital's performance

Survey ResponseSurvey Response
The percentage of patients who completed the survey.
: 31%    |    Completed SurveyCompleted Survey
Total number of patients who completed a survey.
: 2806

Patient Survey Collection Dates: April 2016 - March 2017 , Released in December 2017

HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey information obtained
from the Centers for Medicare & Medicaid Services (CMS)

METHODOLOGY


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