Bon Secours Memorial Regional Medical Center

General Info

Our General Information includes locations, prices, facility size and other information to get you started comparing facilities.
Address:
8260 Atlee Road
Mechanicsville, VA 23116
Get Direction

  (804) 764-6000

Administrator:
Mark Gordon
Chief Executive Officer

Medicare Provider Number: 490069
Tax Status: Not-for-profit

Teaching Status: Accreditation Council of Graduate Medical Education

NOTE: Prior to June 1999, known as Bon Secours Richmond Memorial Hospital.

Hospital Stays


For Fiscal year 9/1/2015 - 8/31/2016
Licensed beds225
Staffed beds225
Staffed NICU bassinets9
CON approved levelSubspecialty
Patient days62,459
Admissions13,482
Full-time equivalents - Payroll1,381
Full-time equivalents - Contract445

ALSD

In addition to other services offered, this facility reported the following services available during fiscal year ending in 2016 in their Utilization Spread Sheets.

  • Cardiac Catheterization
  • Chemotherapy
  • Chronic Renal Dialysis
  • Hyperbaric Therapy
  • Organized Hospice Program
  • Pain Managment Program
  • Wound Clinic

Updated on: 1/19/2018

Caridac Care

About Cardiac Care
Cases Category
(Based on Adjusted Volume)
High Mid-High Mid-Low Low N/A
Medical 1500+ 800-1499 250-799 1-249 0
Invasive 1000+ 250-999 100-249 1-99 0
Open Heart 1000+ 500-999 100-499 1-99 0
Rating
(More hearts are better)
= Less than expected
= As expected
= More than expected
= Too few to calculate (adjusted volume < 30)
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 1058
· Congestive Heart Failure 575
Invasive Cardiology 683
· Cardiac Cath 133
· Percutaneous Cardiovascular Proc. 415
Open Heart Surgery 122
· CABG 97
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 815
Invasive Cardiology 543
· Cardiac Cath 116
· Percutaneous Cardiovascular Proc. 311
· Congestive Heart Failure 441
Open Heart Surgery 110
· CABG 62
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 1049
· Congestive Heart Failure 571
Invasive Cardiology 698
· Cardiac Cath 151
· Percutaneous Cardiovascular Proc. 401
Open Heart Surgery 142
· CABG 107
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 944
· Congestive Heart Failure 456
Invasive Cardiology 805
· Cardiac Cath 194
· Percutaneous Cardiovascular Proc. 469
Open Heart Surgery 157
· CABG 101
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 950
· Congestive Heart Failure 482
Invasive Cardiology 747
· Cardiac Cath 202
· Percutaneous Cardiovascular Proc. 404
Open Heart Surgery 176
· CABG 126
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 1058 111 934 2.46% 2.33% 1.06 995 10.25% 13.51% 0.76
· Congestive Heart Failure 575 68 502 2.19% 1.88% 1.16 550 12.55% 16.00% 0.78
Invasive Cardiology 683 8 664 0.90% 1.14% 0.79 664 6.63% 8.03% 0.82
· Cardiac Cath 133 2 121 0.00% 0.87% 0.00 123 5.69% 10.36% 0.55
· Percutaneous Cardiovascular Proc. 415 5 409 1.22% 1.33% 0.92 407 6.88% 7.39% 0.93
Open Heart Surgery 122 0 121 1.65% 1.09% 1.52 119 3.36% 5.88% 0.57
· CABG 97 0 97 1.03% 0.77% 1.34 96 2.08% 5.61% 0.37
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 815 60 744 3.49% 2.66% 1.31 762 11.29% 14.01% 0.81
Invasive Cardiology 543 7 529 0.95% 1.06% 0.89 528 8.52% 8.55% 1.00
· Cardiac Cath 116 1 110 0.00% 1.12% 0.00 111 9.01% 10.94% 0.82
· Percutaneous Cardiovascular Proc. 311 6 304 0.99% 1.10% 0.90 304 8.55% 7.68% 1.11
· Congestive Heart Failure 441 36 404 2.97% 2.68% 1.11 421 13.30% 16.55% 0.80
Open Heart Surgery 110 0 110 1.82% 1.70% 1.07 108 1.85% 6.11% 0.30
· CABG 62 0 62 0.00% 1.05% 0.00 62 1.61% 5.72% 0.28
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 1049 108 928 3.34% 2.48% 1.35 979 13.38% 14.11% 0.95
· Congestive Heart Failure 571 73 494 2.83% 1.92% 1.48 536 16.98% 16.78% 1.01
Invasive Cardiology 698 6 688 1.16% 1.15% 1.01 684 7.16% 8.20% 0.87
· Cardiac Cath 151 0 149 0.00% 0.69% 0.00 149 4.03% 9.80% 0.41
· Percutaneous Cardiovascular Proc. 401 5 395 1.52% 1.41% 1.08 392 8.16% 7.95% 1.03
Open Heart Surgery 142 0 142 1.41% 0.64% 2.19 140 4.29% 6.74% 0.64
· CABG 107 0 107 1.87% 0.68% 2.75 105 3.81% 5.90% 0.65
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 944 87 850 2.35% 2.50% 0.94 893 7.05% 10.12% 0.70
· Congestive Heart Failure 456 46 408 3.19% 2.52% 1.27 430 7.44% 12.60% 0.59
Invasive Cardiology 805 10 790 1.14% 1.37% 0.83 786 4.83% 6.69% 0.72
· Cardiac Cath 194 1 189 0.53% 0.75% 0.71 189 5.82% 7.32% 0.79
· Percutaneous Cardiovascular Proc. 469 7 462 0.87% 1.68% 0.52 461 4.77% 6.39% 0.75
Open Heart Surgery 157 0 157 4.46% 1.16% 3.84 150 2.00% 5.43% 0.37
· CABG 101 0 101 1.98% 0.46% 4.26 99 1.01% 5.08% 0.20
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 950 81 860 2.79% 2.86% 0.98 895 10.50% 14.34% 0.73
· Congestive Heart Failure 482 51 428 3.27% 2.74% 1.20 454 12.56% 17.53% 0.72
Invasive Cardiology 747 5 740 1.08% 1.17% 0.92 732 7.92% 8.65% 0.92
· Cardiac Cath 202 1 199 1.51% 0.91% 1.66 195 7.69% 8.90% 0.86
· Percutaneous Cardiovascular Proc. 404 3 401 0.75% 1.44% 0.52 398 8.54% 8.40% 1.02
Open Heart Surgery 176 0 176 1.14% 1.40% 0.81 174 5.17% 7.75% 0.67
· CABG 126 0 126 0.00% 0.75% 0.00 126 3.97% 7.27% 0.55

Actual Mortality
The percent of all patients admitted to hospital for a cardiac service line and died during their stay.

Actual Readmission Rate
The percent of all patients admitted to a hospital for a cardiac service line and later readmitted within 30 days to a Virginia hospital for a service related to their prior discharge.

Adjusted Volume (Mortality)
All inpatient hospital discharges excluding 1) hospice patients (shown) 2) patients transferred to another facility (not shown) and 3) patients transferred in with severe risk of mortality and died within 24 hours (not shown).

Adjusted Volume (Readmission)
All inpatient hospital discharges excluding 1) patients transferred to another facility or 2) patients that died.

Cardiac Care Service Lines
Patients may have one of many possible conditions and receive different types of diagnostic or surgical procedures. VHI groups these different conditions and treatments into service lines to better compare care provided.

Cardiac Catheterization
or angiogram is a procedure that identifies possible problems with your heart or its arteries. During a cath, a thin plastic tube, called a catheter, is inserted into a blood vessel in your groin or arm. The catheter is guided up toward your heart. A special dye is injected into the catheter so X-rays can show if you have any artery blockage or other heart problems. www.americanheart.org/ presenter.jhtml?identifier=4491

Cardiology - Invasive
Includes patients with medical conditions generally described in the medical cardiology service line that also had surgery. Surgeries include cardiac catheterization, cardiac pacemaker insertion, balloon angioplasty and placement of cardiac stents.

Cardiology - Medical
Includes diagnosing and therapy for heart disease. Angina, congestive heart failure and acute myocardial infarction (AMI) are all examples of heart conditions. When treatment for these conditions does not include surgery, VHI has grouped them into this service line.

Cardiology - Open Heart Surgery
Includes procedures such as coronary artery bypass surgery (CABG) and cardiac valve procedures.

Cases Category
The number of adjusted cases (discharges) grouped into four categories for easy comparison.

Congestive Heart Failure (CHF)
or heart failure, is a condition in which the heart can not pump enough blood to the body's other organs.

For more information on signs and symptoms, tests, and treatment, visit: www.americanheart.org/ presenter.jhtml?identifier=4585

Coronary Artery Bypass Graft (CABG)
also called coronary artery bypass surgery, heart bypass or bypass surgery is a surgical procedure performed to relieve angina and reduce the risk of death from coronary artery disease. Arteries and/or veins from elsewhere in the patient's body are grafted from the aorta to the coronary arteries to bypass atherosclerotic narrowings and improve the blood supply to the coronary circulation supplying the myocardium (heart muscle).
More info: http://en.wikipedia.org/wiki/Coronary_artery _bypass_surgery

Expected Mortality
The expected mortality rate is calculated based on the 3M APR-DRG risk of mortality index for patients within a hospital compared to similar patients treated in hospitals across Virginia.

Expected Readmission Rate
The expected readmission rate is calculated based on the 3M APR-DRG and severity index for patients within a hospital compared to similar patients treated in hospitals across Virginia.

Hospice Exclusions
All inpatient hospital discharges that were identified as hospice patients. These patients are identified by one of three methods 1) "v66.7" in the first nine diagnosis codes or those submitted by a facility in the tenth or later diagnosis code or 2) discharge status codes indicating hospice care or 3) revenue codes indicating hospice care.

Mortality Rating
This rating indicates whether the mortality (death) rate is more than expected (), as expected (), or less than expected() at a 95% confidence level. A "Less than expected" () rating is generally best.


Too few to calculate means there were fewer than 30 discharges in the service line and/or subgroup--the threshold VHI set for calculating statistical significance.

Mortality Ratio
The actual mortality (death) rate divided by expected mortality (death) rate for a hospital.

Percutaneous Cardiovascular Procedures
These procedures primarily include various types of Coronary Angioplasty. Coronary angioplasty is a medical procedure used to open arteries that have narrowed to the point that they impede blood flow to the heart. This procedure can improve some of the symptoms associated with blocked arteries, such as chest pain and shortness of breath.

Readmission Rating
This rating indicates whether the 30-day related readmission rate is more than expected (), as expected (), or less than expected() at a 95% confidence level. A "Less than expected" () rating is generally best.



Too few to calculate means there were fewer than 30 discharges in the service line and/or subgroup--the threshold VHI set for calculating statistical significance.

Readmission Ratio
The actual readmission rate divided by expected readmission rate for a hospital.

Teaching Status
The hospital facility reported membership or accreditation in the Council of Teaching Hospitals and Health Systems (COTH) and/or the Accreditation Council for Graduate Medical Education (ACGME) or they reported no teaching status (NONE.)

Total Cases
All inpatient hospital discharges by cardiac service lines and/or subgroups.


2016 data updated on: 02/14/2018

Efficiency Indicators

For Fiscal Year 9/1/2015 - 8/31/2016

Composite Score (Lower is better)
More efficient
1.4 
1.6
Less efficient
 3.9
What are Efficiency Indicators?

Charges

Indicator Description Quartile Rank 1 through 4
The average full patient charge based on charge schedules per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 17,508.56 25,486.68
2 25,486.68 31,479.12
3 31,479.12 37,626.39
4 37,626.39 88,881.29
(lower is better)
17,508.56 
33,754.65
.
3
 88,881.29
The average dollar amount expected to be collected per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 6,634.77 8,182.35
2 8,182.35 9,462.61
3 9,462.61 10,422.96
4 10,422.96 17,891.23
(lower is better)
6,634.77 
8,907.26
.
2
 17,891.23

Costs

Indicator Description Quartile Rank 1 through 4
The average total operating costs (adjusted by the wage index) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 5,731.78 8,281.55
2 8,281.55 8,984.54
3 8,984.54 10,089.86
4 10,089.86 16,498.99
(lower is better)
5,731.78 
8,505.30
.
2
 16,498.99
The average personnel expenses (adjusted by the wage index) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 1,799.78 3,292.64
2 3,292.64 3,795.17
3 3,795.17 4,394.30
4 4,394.30 7,491.79
(lower is better)
1,799.78 
4,325.72
.
3
 7,491.79
The average supply, maintenance and non-personnel expenses (adjusted by the wage index) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 1,831.01 2,914.86
2 2,914.86 3,462.13
3 3,462.13 4,029.86
4 4,029.86 6,876.10
(lower is better)
1,831.01 
3,244.88
.
2
 6,876.10
The average physical facility costs (e.g., expenses for depreciation, amortization, interest, insurance and taxes as related to the acquisition of permanent assets) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 -426.68 517.17
2 517.17 650.30
3 650.30 866.45
4 866.45 6,228.47
(lower is better)
-426.68 
342.31
.
1
 6,228.47

Productivity/Utilization

Indicator Description Quartile Rank 1 through 4
The number of staff, converted to the average number of employees who work full time, for each occupied bed. The number of occupied beds has been adjusted to account for outpatient service revenue and case mix. The desired direction is toward a lower value.
QuartileMin.Max.
1 1.36 3.19
2 3.19 3.88
3 3.88 4.57
4 4.57 8.47
(lower is better)
1.36 
3.18
.
1
 8.47
The average number of hours the hospital paid to employees or an agency, per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 39.37 78.77
2 78.77 90.99
3 90.99 101.14
4 101.14 168.32
(lower is better)
39.37 
83.85
.
2
 168.32
Expressed as a percentage, the average utilization of the average number of beds, excluding long-term care beds and normal newborn bassinets, that are operational to receive patients during the reporting period. The desired direction is toward a higher value.
QuartileMax.Min.
1 107.08 76.96
2 76.96 61.82
3 61.82 51.04
4 51.04 7.77
(higher is better)
107.08 
72.93
.
2
 7.77
Expressed as a percentage, the average utilization of the number of licensed beds reported by the facility, as approved by the Virginia Department of Health. For hospitals, licensed beds exclude normal newborn bassinets, but include neonatal ICU bassinets. The desired direction is toward a higher value.
QuartileMax.Min.
1 89.85 66.43
2 66.43 46.47
3 46.47 28.47
4 28.47 7.77
(higher is better)
89.85 
75.85
.
1
 7.77
Expressed as a percentage, the average utilization of high capital-cost services that are subject to Certificate of Public Need (COPN) law. Special services include: ICU/CCU, obstetrics, neonatal ICU, MRI, CT, lithotripsy, cardiac catheterization, radiation therapy and cardiac surgery. The desired direction is toward a higher value.
QuartileMax.Min.
1 105.76 75.15
2 75.15 60.60
3 60.60 49.21
4 49.21 17.53
(higher is better)
105.76 
81.92
.
1
 17.53
The average number of days a patient stays in the hospital, adjusted for case mix using the current version of the 3M APR-DRGs. The desired direction is toward a lower value.
QuartileMin.Max.
1 2.29 3.42
2 3.42 3.78
3 3.78 4.08
4 4.08 7.94
(lower is better)
2.29 
3.34
.
1
 7.94

Financial Viability

Indicator Description Quartile Rank 1 through 4
A measure of the facility's ability to generate cash to cover its long-term debt. The desired direction is toward a higher value.
QuartileMax.Min.
1 329.79 7.51
2 7.51 2.15
3 2.15 0.00
4 0.00 -185.99
(higher is better)
329.79 
2.46
.
2
 -185.99
Total margin expresses the difference between total revenue and cost as a proportion of total revenue. The desired direction is towards a higher value.
QuartileMax.Min.
1 30.84 12.75
2 12.75 6.86
3 6.86 0.95
4 0.95 -47.37
(higher is better)
30.84 
3.46
.
3
 -47.37
Expressed as a percentage, the facility's ability to generate cash on its financial resources (e.g., investments, receivables, inventory, physical plant, etc.) The desired direction is toward a higher value.
QuartileMax.Min.
1 40.47 10.46
2 10.46 5.13
3 5.13 0.31
4 0.31 -31.41
(higher is better)
40.47 
6.30
.
2
 -31.41
The percentage of asset value financed by long-term debt. The desired direction is toward a lower value.
QuartileMin.Max.
1 0.00 0.02
2 0.02 0.18
3 0.18 0.97
4 0.97 5.75
(lower is better)
0.00 
1.71
.
4
 5.75

Community Support

Indicator Description Quartile Rank 1 through 4
Expressed as a percentage, the amount of charity care (converted to a cost basis,) bad debt and taxes the facility incurred in relation to its total expenses. The desired direction is toward a higher value.
QuartileMax.Min.
1 18.75 9.32
2 9.32 7.71
3 7.71 6.05
4 6.05 -16.71
(higher is better)
18.75 
4.35
.
4
 -16.71
Expressed as a percentage, it is the amount of patient days for patients enrolled in the Medicaid program in relation to total patient days. The number of patient days has been adjusted to account for outpatient service revenue. The desired direction is toward a higher value.
QuartileMax.Min.
1 35.19 16.83
2 16.83 12.54
3 12.54 9.63
4 9.63 2.59
(higher is better)
35.19 
9.49
.
4
 2.59

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Updated on: 11/20/2017

Financial Information

For Fiscal Year 9/1/2015 - 8/31/2016
Why is this important?
Hospital financial information was originally intended to benefit of large employers and purchasers of care.
However, consumers should know that financially healthy hospitals may be better able to provide charity care and invest in infrastructure, and technology. Rankings on financial measures are found within the Efficiency tab.

Revenue

  • Gross patient revenue $1,425,819,619
  • Contractual allowance $1,015,528,254
  • Charity care $34,042,602
  • Net patient revenue $376,248,763
  • Other operating revenue $2,782,330

Expense

  • Labor$182,721,481
  • Non-labor$137,065,900
  • Capital$13,689,414
  • Taxes$778,651
  • Bad-debt$25,014,122
  • Total expense$19,761,525
  • .
  • Operating income$19,761,525
  • Net non-operating gains (loss)($6,869,045)
  • Revenue and gains
    in excess of expenses and losses$12,892,480

Balance Sheet

  • Current assets$232,479,394
  • Net fixed assets$82,196,991
  • Other assets$21,363,637
  • Total assets$336,040,022
  • .
  • Current liabilities
  • Long term liabilities$140,891,789
  • Total liabilities$163,484,656
  • Net worth$172,555,366
Click here for more information on operating and total margins.

Updated on: 11/20/2017

2016 Outpatient Tests and Surgery Report

Tests and Surgery Sub Group Number of Cases Performed in 2016 Cases Median Charge Statewide Median Charge
Colonoscopy THERAPEUTIC 1883 $6,702 $5,105
Colonoscopy DIAGNOSTIC 626 $5,195 $3,763
General Laparoscopic Procedures GENERAL LAPAROSCOPY 35 $25,186 $20,752
Breast Surgery THERAPEUTIC 82 $18,838 $13,335
Breast Surgery REPAIR/RECONSTRUCTION/COSMETIC PXS 64 $36,550 $26,947
Breast Surgery DIAGNOSTIC too few to calculate too few to calculate $10,541
Gallbladder Removal CHOLECYSTECTOMY 355 $26,670 $20,087
Other Gynecological Procedures REMOVAL ADHESIONS 47 $28,808 $23,296
Hernia Repair UNSPECIFIED AGE 161 $24,997 $14,664
Hernia Repair OTHER 97 $23,314 $13,894
Liposuction HEAD NECK too few to calculate too few to calculate $10,472
Knee Surgery (Arthroscopy) Knee Surgery (Arthroscopy) 131 $17,124 $13,828
Other Gynecological Procedures FERTILITY RELATED too few to calculate too few to calculate $14,932
Other Gynecological Procedures D&C/REMOVAL FIBROIDS 104 $22,887 $17,002

Updated on: 1/16/2018

2016 Service Line

Service Line Inlier Cases Outlier Cases Number of Cases % of Hospital Total % of Regional Total
Obstetrics/Delivery 1322 21 1343 9.31% 8.12%
Oncology 208 61 269 1.86% 9.09%
Oncology Surgery 23 1 24 0.17% 8.05%
Cardiology - Open Heart Surgery 117 5 122 0.85% 12.04%
Ophthalmology 11 0 11 0.08% 8.59%
Ophthalmologic Surg 0 0 0 0.00% 0.00%
Orthopedic Surgery 954 130 1084 7.51% 9.07%
Orthopedics 98 2 100 0.69% 5.34%
Other Obstetrics 90 2 92 0.64% 6.31%
Otolaryngology 38 1 39 0.27% 4.33%
Plastic Surgery 0 0 0 0.00% 0.00%
Psychiatry 89 4 93 0.64% 0.58%
Pulmonary 1104 102 1206 8.36% 8.59%
Rehabilitation 0 0 0 0.00% 0.00%
Rheumatology 47 4 51 0.35% 5.80%
Transplant Surgery 0 0 0 0.00% 0.00%
Urological Surgery 148 6 154 1.07% 8.82%
Urology 200 9 209 1.45% 7.34%
Vascular Surgery 270 18 288 2.00% 11.51%
Burns 1 0 1 0.01% 0.30%
Cardiology - Medical 951 107 1058 7.33% 9.23%
Dental 3 0 3 0.02% 1.72%
Dermatology 8 4 12 0.08% 2.12%
Endocrinology 339 27 366 2.54% 8.50%
Gynecology 15 0 15 0.10% 7.61%
Hematology 130 6 136 0.94% 6.01%
Infectious Disease 1232 187 1419 9.83% 14.49%
Cardiology - Invasive 663 20 683 4.73% 11.79%
Neonatology 88 6 94 0.65% 4.91%
Nephrology 455 45 500 3.46% 12.90%
Neurological Surgery 157 6 163 1.13% 5.90%
Neurology 824 73 897 6.21% 10.20%
Normal Newborn 1249 5 1254 8.69% 8.32%
ENT Surgery 11 1 12 0.08% 2.24%
Gastroenterology 1046 54 1100 7.62% 9.15%
General Medicine 448 24 472 3.27% 6.05%
General Surgery 890 61 951 6.59% 8.81%
Gynecological Surg 47 0 47 0.33% 3.69%
Trauma 148 17 165 1.14% 4.47%
Total 13,424 1,009 14,433 100% 8.03%

Updated on: 11/20/2017

Patient Satisfaction Survey

Patient Survey Collection Dates: Oct 2016 - Sep 2017
Released in July 2018

Bon Secours Memorial Regional Medical Center's Overall

How do patients rate the hospital overall?
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Would patients recommend the hospital to friends and family?
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Bon Secours Memorial Regional Medical Center's Comfort

How often were the patients rooms and bathrooms kept clean?
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How often did patients receive help quickly from hospital staff?
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How often was the area around patients rooms kept quiet at night?
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How often did nurses communicate well with patients?
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Bon Secours Memorial Regional Medical Center's Communication

How often did doctors communicate well with patients?
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How often did staff explain about medicines before giving them to patients?
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Were patients given information about what to do during their recovery at home?
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VA
US
How did patient understood their care when they left the hospital?
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Updated on: 08/09/2018