VCU Health System

General Info

Our General Information includes locations, prices, facility size and other information to get you started comparing facilities.
Address:
1250 East Marshall Street
Richmond, VA 23298
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  (804) 828-9000

Administrator:
Deborah Davis
CEO

Medicare Provider Number: 490032
Tax Status: Not-for-profit

Teaching Status: Council of Teaching Hospitals

NOTE: 2011 and 2013 through 2017 Annual Licensure Survey Data includes procedures performed at Massey Cancer Center.
Website: www.vcuhealth.org
Financial Assistance www.vcuhealth.org/?id=171&sid=1

Hospital Stays


For Fiscal year 7/1/2015 - 6/30/2016
Licensed beds811
Staffed beds721
Staffed NICU bassinets40
CON approved levelSubspecialty
Patient days224,538
Admissions33,552
Full-time equivalents - Payroll7,769
Full-time equivalents - Contract377

ALSD

In addition to other services offered, this facility reported the following services available during fiscal year ending in 2016 in their Utilization Spread Sheets.

  • Cardiac Catheterization
  • Bone Marrow Transplant
  • Chemotherapy
  • Chronic Renal Dialysis
  • Cobalt and Linear Accelerator Radiology
  • Heart Transplant
  • Kidney Transplant
  • Lithotripsy
  • Liver Transplant
  • Pain Managment Program
  • Pancreas Transplant
  • Wound Clinic

Virginia Trauma System

Level I Virginia Designated Trauma Center

Level I trauma centers have an organized trauma response and are required to provide total care for every aspect of injury from prevention through rehabilitation. These facilities must have adequate depth of resources and personnel with the capability of providing leadership, education, research and system planning.

Read more at: Virginia Department of Health


Updated on: 1/19/2018

Caridac Care

About Cardiac Care
Cases Category
(Based on Adjusted Volume)
High Mid-High Mid-Low Low N/A
Medical 1500+ 800-1499 250-799 1-249 0
Invasive 1000+ 250-999 100-249 1-99 0
Open Heart 1000+ 500-999 100-499 1-99 0
Rating
(More hearts are better)
= Less than expected
= As expected
= More than expected
= Too few to calculate (adjusted volume < 30)
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 1714
· Congestive Heart Failure 656
Invasive Cardiology 1426
· Cardiac Cath 586
· Percutaneous Cardiovascular Proc. 592
Open Heart Surgery 244
· CABG 110
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 1283
Invasive Cardiology 1072
· Cardiac Cath 448
· Percutaneous Cardiovascular Proc. 379
· Congestive Heart Failure 487
Open Heart Surgery 230
· CABG 117
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 1719
· Congestive Heart Failure 658
Invasive Cardiology 1420
· Cardiac Cath 595
· Percutaneous Cardiovascular Proc. 495
Open Heart Surgery 307
· CABG 119
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 1564
Invasive Cardiology 1565
· Cardiac Cath 667
· Percutaneous Cardiovascular Proc. 575
· Congestive Heart Failure 564
Open Heart Surgery 355
· CABG 128
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 1419
Invasive Cardiology 1259
· Cardiac Cath 540
· Percutaneous Cardiovascular Proc. 442
· Congestive Heart Failure 589
Open Heart Surgery 376
· CABG 146
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 1714 35 1674 1.67% 1.62% 1.03 1671 15.62% 12.44% 1.26
· Congestive Heart Failure 656 20 634 1.89% 1.05% 1.80 635 21.26% 15.67% 1.36
Invasive Cardiology 1426 14 1408 1.63% 1.39% 1.17 1397 11.38% 10.27% 1.11
· Cardiac Cath 586 11 574 1.39% 1.14% 1.22 576 14.58% 12.15% 1.20
· Percutaneous Cardiovascular Proc. 592 2 588 1.87% 1.60% 1.17 578 8.48% 8.68% 0.98
Open Heart Surgery 244 0 244 4.10% 2.88% 1.42 234 10.26% 8.40% 1.22
· CABG 110 0 110 1.82% 2.22% 0.82 108 9.26% 7.68% 1.20
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 1283 50 1219 2.79% 2.19% 1.27 1207 15.16% 12.82% 1.18
Invasive Cardiology 1072 23 1045 1.53% 1.49% 1.03 1047 10.51% 10.70% 0.98
· Cardiac Cath 448 18 429 2.33% 1.63% 1.43 435 13.10% 12.45% 1.05
· Percutaneous Cardiovascular Proc. 379 4 372 0.81% 1.48% 0.54 371 7.01% 9.14% 0.77
· Congestive Heart Failure 487 28 456 2.85% 1.47% 1.94 457 21.01% 16.05% 1.31
Open Heart Surgery 230 0 230 3.04% 2.60% 1.17 223 6.73% 7.88% 0.85
· CABG 117 0 117 0.85% 1.31% 0.65 116 5.17% 8.19% 0.63
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 1719 61 1646 2.79% 2.29% 1.22 1639 14.95% 12.81% 1.17
· Congestive Heart Failure 658 26 630 0.95% 1.18% 0.81 645 20.16% 16.32% 1.23
Invasive Cardiology 1420 26 1392 1.94% 1.24% 1.57 1381 11.80% 9.90% 1.19
· Cardiac Cath 595 16 579 1.55% 0.82% 1.91 581 14.11% 10.99% 1.28
· Percutaneous Cardiovascular Proc. 495 9 485 1.86% 1.49% 1.24 480 9.38% 9.17% 1.02
Open Heart Surgery 307 0 305 4.26% 3.25% 1.31 292 8.90% 8.52% 1.04
· CABG 119 0 118 1.69% 2.23% 0.76 116 9.48% 8.21% 1.15
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 1564 51 1501 2.27% 2.10% 1.08 1470 11.09% 9.48% 1.17
Invasive Cardiology 1565 15 1548 1.68% 1.25% 1.34 1498 9.75% 7.61% 1.28
· Cardiac Cath 667 8 658 1.22% 0.71% 1.72 651 9.37% 8.00% 1.17
· Percutaneous Cardiovascular Proc. 575 3 571 1.93% 1.64% 1.18 543 10.87% 7.01% 1.55
· Congestive Heart Failure 564 26 534 1.87% 1.21% 1.55 541 17.19% 12.29% 1.40
Open Heart Surgery 355 0 353 3.97% 3.50% 1.13 309 7.12% 6.85% 1.04
· CABG 128 0 128 2.34% 2.24% 1.05 118 7.63% 6.50% 1.17
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 1419 51 1363 1.91% 2.18% 0.88 1347 17.00% 13.72% 1.24
Invasive Cardiology 1259 19 1231 1.71% 1.48% 1.15 1209 12.41% 10.86% 1.14
· Cardiac Cath 540 10 527 1.14% 0.96% 1.19 528 13.07% 10.83% 1.21
· Percutaneous Cardiovascular Proc. 442 8 429 2.80% 2.21% 1.27 411 11.44% 10.62% 1.08
· Congestive Heart Failure 589 21 564 1.95% 1.70% 1.15 565 25.66% 17.28% 1.49
Open Heart Surgery 376 0 375 2.40% 3.72% 0.64 340 11.18% 9.82% 1.14
· CABG 146 0 146 1.37% 3.40% 0.40 141 12.06% 10.16% 1.19

Actual Mortality
The percent of all patients admitted to hospital for a cardiac service line and died during their stay.

Actual Readmission Rate
The percent of all patients admitted to a hospital for a cardiac service line and later readmitted within 30 days to a Virginia hospital for a service related to their prior discharge.

Adjusted Volume (Mortality)
All inpatient hospital discharges excluding 1) hospice patients (shown) 2) patients transferred to another facility (not shown) and 3) patients transferred in with severe risk of mortality and died within 24 hours (not shown).

Adjusted Volume (Readmission)
All inpatient hospital discharges excluding 1) patients transferred to another facility or 2) patients that died.

Cardiac Care Service Lines
Patients may have one of many possible conditions and receive different types of diagnostic or surgical procedures. VHI groups these different conditions and treatments into service lines to better compare care provided.

Cardiac Catheterization
or angiogram is a procedure that identifies possible problems with your heart or its arteries. During a cath, a thin plastic tube, called a catheter, is inserted into a blood vessel in your groin or arm. The catheter is guided up toward your heart. A special dye is injected into the catheter so X-rays can show if you have any artery blockage or other heart problems. www.americanheart.org/ presenter.jhtml?identifier=4491

Cardiology - Invasive
Includes patients with medical conditions generally described in the medical cardiology service line that also had surgery. Surgeries include cardiac catheterization, cardiac pacemaker insertion, balloon angioplasty and placement of cardiac stents.

Cardiology - Medical
Includes diagnosing and therapy for heart disease. Angina, congestive heart failure and acute myocardial infarction (AMI) are all examples of heart conditions. When treatment for these conditions does not include surgery, VHI has grouped them into this service line.

Cardiology - Open Heart Surgery
Includes procedures such as coronary artery bypass surgery (CABG) and cardiac valve procedures.

Cases Category
The number of adjusted cases (discharges) grouped into four categories for easy comparison.

Congestive Heart Failure (CHF)
or heart failure, is a condition in which the heart can not pump enough blood to the body's other organs.

For more information on signs and symptoms, tests, and treatment, visit: www.americanheart.org/ presenter.jhtml?identifier=4585

Coronary Artery Bypass Graft (CABG)
also called coronary artery bypass surgery, heart bypass or bypass surgery is a surgical procedure performed to relieve angina and reduce the risk of death from coronary artery disease. Arteries and/or veins from elsewhere in the patient's body are grafted from the aorta to the coronary arteries to bypass atherosclerotic narrowings and improve the blood supply to the coronary circulation supplying the myocardium (heart muscle).
More info: http://en.wikipedia.org/wiki/Coronary_artery _bypass_surgery

Expected Mortality
The expected mortality rate is calculated based on the 3M APR-DRG risk of mortality index for patients within a hospital compared to similar patients treated in hospitals across Virginia.

Expected Readmission Rate
The expected readmission rate is calculated based on the 3M APR-DRG and severity index for patients within a hospital compared to similar patients treated in hospitals across Virginia.

Hospice Exclusions
All inpatient hospital discharges that were identified as hospice patients. These patients are identified by one of three methods 1) "v66.7" in the first nine diagnosis codes or those submitted by a facility in the tenth or later diagnosis code or 2) discharge status codes indicating hospice care or 3) revenue codes indicating hospice care.

Mortality Rating
This rating indicates whether the mortality (death) rate is more than expected (), as expected (), or less than expected() at a 95% confidence level. A "Less than expected" () rating is generally best.


Too few to calculate means there were fewer than 30 discharges in the service line and/or subgroup--the threshold VHI set for calculating statistical significance.

Mortality Ratio
The actual mortality (death) rate divided by expected mortality (death) rate for a hospital.

Percutaneous Cardiovascular Procedures
These procedures primarily include various types of Coronary Angioplasty. Coronary angioplasty is a medical procedure used to open arteries that have narrowed to the point that they impede blood flow to the heart. This procedure can improve some of the symptoms associated with blocked arteries, such as chest pain and shortness of breath.

Readmission Rating
This rating indicates whether the 30-day related readmission rate is more than expected (), as expected (), or less than expected() at a 95% confidence level. A "Less than expected" () rating is generally best.



Too few to calculate means there were fewer than 30 discharges in the service line and/or subgroup--the threshold VHI set for calculating statistical significance.

Readmission Ratio
The actual readmission rate divided by expected readmission rate for a hospital.

Teaching Status
The hospital facility reported membership or accreditation in the Council of Teaching Hospitals and Health Systems (COTH) and/or the Accreditation Council for Graduate Medical Education (ACGME) or they reported no teaching status (NONE.)

Total Cases
All inpatient hospital discharges by cardiac service lines and/or subgroups.


2016 data updated on: 02/14/2018

Efficiency Indicators

For Fiscal Year 7/1/2015 - 6/30/2016

Composite Score (Lower is better)
More efficient
1.4 
2.9
Less efficient
 3.9
What are Efficiency Indicators?

Charges

Indicator Description Quartile Rank 1 through 4
The average full patient charge based on charge schedules per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 17,508.56 25,486.68
2 25,486.68 31,479.12
3 31,479.12 37,626.39
4 37,626.39 88,881.29
(lower is better)
17,508.56 
48,352.31
.
4
 88,881.29
The average dollar amount expected to be collected per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 6,634.77 8,182.35
2 8,182.35 9,462.61
3 9,462.61 10,422.96
4 10,422.96 17,891.23
(lower is better)
6,634.77 
15,572.48
.
4
 17,891.23

Costs

Indicator Description Quartile Rank 1 through 4
The average total operating costs (adjusted by the wage index) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 5,731.78 8,281.55
2 8,281.55 8,984.54
3 8,984.54 10,089.86
4 10,089.86 16,498.99
(lower is better)
5,731.78 
14,287.23
.
4
 16,498.99
The average personnel expenses (adjusted by the wage index) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 1,799.78 3,292.64
2 3,292.64 3,795.17
3 3,795.17 4,394.30
4 4,394.30 7,491.79
(lower is better)
1,799.78 
6,032.45
.
4
 7,491.79
The average supply, maintenance and non-personnel expenses (adjusted by the wage index) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 1,831.01 2,914.86
2 2,914.86 3,462.13
3 3,462.13 4,029.86
4 4,029.86 6,876.10
(lower is better)
1,831.01 
6,461.58
.
4
 6,876.10
The average physical facility costs (e.g., expenses for depreciation, amortization, interest, insurance and taxes as related to the acquisition of permanent assets) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 -426.68 517.17
2 517.17 650.30
3 650.30 866.45
4 866.45 6,228.47
(lower is better)
-426.68 
1,049.76
.
4
 6,228.47

Productivity/Utilization

Indicator Description Quartile Rank 1 through 4
The number of staff, converted to the average number of employees who work full time, for each occupied bed. The number of occupied beds has been adjusted to account for outpatient service revenue and case mix. The desired direction is toward a lower value.
QuartileMin.Max.
1 1.36 3.19
2 3.19 3.88
3 3.88 4.57
4 4.57 8.47
(lower is better)
1.36 
4.41
.
3
 8.47
The average number of hours the hospital paid to employees or an agency, per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 39.37 78.77
2 78.77 90.99
3 90.99 101.14
4 101.14 168.32
(lower is better)
39.37 
168.32
.
4
 168.32
Expressed as a percentage, the average utilization of the average number of beds, excluding long-term care beds and normal newborn bassinets, that are operational to receive patients during the reporting period. The desired direction is toward a higher value.
QuartileMax.Min.
1 107.08 76.96
2 76.96 61.82
3 61.82 51.04
4 51.04 7.77
(higher is better)
107.08 
80.62
.
1
 7.77
Expressed as a percentage, the average utilization of the number of licensed beds reported by the facility, as approved by the Virginia Department of Health. For hospitals, licensed beds exclude normal newborn bassinets, but include neonatal ICU bassinets. The desired direction is toward a higher value.
QuartileMax.Min.
1 89.85 66.43
2 66.43 46.47
3 46.47 28.47
4 28.47 7.77
(higher is better)
89.85 
75.65
.
1
 7.77
Expressed as a percentage, the average utilization of high capital-cost services that are subject to Certificate of Public Need (COPN) law. Special services include: ICU/CCU, obstetrics, neonatal ICU, MRI, CT, lithotripsy, cardiac catheterization, radiation therapy and cardiac surgery. The desired direction is toward a higher value.
QuartileMax.Min.
1 105.76 75.15
2 75.15 60.60
3 60.60 49.21
4 49.21 17.53
(higher is better)
105.76 
77.03
.
1
 17.53
The average number of days a patient stays in the hospital, adjusted for case mix using the current version of the 3M APR-DRGs. The desired direction is toward a lower value.
QuartileMin.Max.
1 2.29 3.42
2 3.42 3.78
3 3.78 4.08
4 4.08 7.94
(lower is better)
2.29 
3.90
.
3
 7.94

Financial Viability

Indicator Description Quartile Rank 1 through 4
A measure of the facility's ability to generate cash to cover its long-term debt. The desired direction is toward a higher value.
QuartileMax.Min.
1 329.79 7.51
2 7.51 2.15
3 2.15 0.00
4 0.00 -185.99
(higher is better)
329.79 
9.49
.
1
 -185.99
Total margin expresses the difference between total revenue and cost as a proportion of total revenue. The desired direction is towards a higher value.
QuartileMax.Min.
1 30.84 12.75
2 12.75 6.86
3 6.86 0.95
4 0.95 -47.37
(higher is better)
30.84 
8.21
.
2
 -47.37
Expressed as a percentage, the facility's ability to generate cash on its financial resources (e.g., investments, receivables, inventory, physical plant, etc.) The desired direction is toward a higher value.
QuartileMax.Min.
1 40.47 10.46
2 10.46 5.13
3 5.13 0.31
4 0.31 -31.41
(higher is better)
40.47 
10.19
.
2
 -31.41
The percentage of asset value financed by long-term debt. The desired direction is toward a lower value.
QuartileMin.Max.
1 0.00 0.02
2 0.02 0.18
3 0.18 0.97
4 0.97 5.75
(lower is better)
0.00 
0.97
.
3
 5.75

Community Support

Indicator Description Quartile Rank 1 through 4
Expressed as a percentage, the amount of charity care (converted to a cost basis,) bad debt and taxes the facility incurred in relation to its total expenses. The desired direction is toward a higher value.
QuartileMax.Min.
1 18.75 9.32
2 9.32 7.71
3 7.71 6.05
4 6.05 -16.71
(higher is better)
18.75 
3.73
.
4
 -16.71
Expressed as a percentage, it is the amount of patient days for patients enrolled in the Medicaid program in relation to total patient days. The number of patient days has been adjusted to account for outpatient service revenue. The desired direction is toward a higher value.
QuartileMax.Min.
1 35.19 16.83
2 16.83 12.54
3 12.54 9.63
4 9.63 2.59
(higher is better)
35.19 
22.31
.
1
 2.59

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Updated on: 11/20/2017

Financial Information

For Fiscal Year 7/1/2015 - 6/30/2016
Why is this important?
Hospital financial information was originally intended to benefit of large employers and purchasers of care.
However, consumers should know that financially healthy hospitals may be better able to provide charity care and invest in infrastructure, and technology. Rankings on financial measures are found within the Efficiency tab.

Revenue

  • Gross patient revenue $4,537,858,445
  • Contractual allowance $2,736,140,815
  • Charity care $340,242,171
  • Net patient revenue $1,461,475,459
  • Other operating revenue $14,968,454

Expense

  • Labor$566,144,599
  • Non-labor$606,418,487
  • Capital$98,519,689
  • Taxes$0
  • Bad-debt$69,771,850
  • Total expense$135,589,288
  • .
  • Operating income$135,589,288
  • Net non-operating gains (loss)($15,737,996)
  • Revenue and gains
    in excess of expenses and losses$119,851,292

Balance Sheet

  • Current assets$680,619,914
  • Net fixed assets$675,044,503
  • Other assets$1,118,290,474
  • Total assets$2,473,954,891
  • .
  • Current liabilities
  • Long term liabilities$655,834,248
  • Total liabilities$892,542,807
  • Net worth$1,581,412,084
Click here for more information on operating and total margins.

Updated on: 11/20/2017

2016 Outpatient Tests and Surgery Report

Tests and Surgery Sub Group Number of Cases Performed in 2016 Cases Median Charge Statewide Median Charge
Other Gynecological Procedures BIRTH CONTROL 10 $19,800 $14,875
Knee Surgery (Arthroscopy) Knee Surgery (Arthroscopy) 384 $21,482 $13,828
Facial Surgery EYES ONLY 14 $21,530 $11,115
Facial Surgery FACIAL ONLY too few to calculate too few to calculate $26,529
Liposuction TRUNK EXTREMITY too few to calculate too few to calculate $19,195
Liposuction LOWER EXTREMITY too few to calculate too few to calculate $18,749
Liposuction HEAD NECK too few to calculate too few to calculate $10,472
Hernia Repair UNSPECIFIED AGE 137 $24,152 $14,664
Hernia Repair OTHER 129 $21,996 $13,894
Other Gynecological Procedures REMOVAL ADHESIONS 22 $38,738 $23,296
Other Gynecological Procedures FERTILITY RELATED too few to calculate too few to calculate $14,932
Other Gynecological Procedures D&C/REMOVAL FIBROIDS 108 $22,522 $17,002
Breast Surgery THERAPEUTIC 63 $18,472 $13,335
Hernia Repair CHILDREN 39 $16,117 $11,651
Hernia Repair INFANTS 9 $16,083 $13,446
Breast Surgery REPAIR/RECONSTRUCTION/COSMETIC PXS 65 $36,796 $26,947
Colonoscopy THERAPEUTIC 201 $5,555 $5,105
General Laparoscopic Procedures GENERAL LAPAROSCOPY 52 $31,328 $20,752
Colonoscopy DIAGNOSTIC 148 $2,997 $3,763
Gallbladder Removal CHOLECYSTECTOMY 123 $30,371 $20,087

Updated on: 1/16/2018

2016 Service Line

Service Line Inlier Cases Outlier Cases Number of Cases % of Hospital Total % of Regional Total
Obstetrics/Delivery 2424 31 2455 6.74% 14.84%
Oncology 1012 124 1136 3.12% 38.39%
Oncology Surgery 154 13 167 0.46% 56.04%
Cardiology - Open Heart Surgery 227 17 244 0.67% 24.09%
Ophthalmology 36 6 42 0.12% 32.81%
Ophthalmologic Surg 19 6 25 0.07% 96.15%
Orthopedic Surgery 2250 149 2399 6.59% 20.06%
Orthopedics 350 46 396 1.09% 21.14%
Other Obstetrics 299 46 345 0.95% 23.66%
Otolaryngology 179 18 197 0.54% 21.89%
Plastic Surgery 1 0 1 0.00% 100.00%
Psychiatry 2807 95 2902 7.97% 18.19%
Pulmonary 1926 134 2060 5.66% 14.68%
Rehabilitation 243 17 260 0.71% 29.71%
Rheumatology 187 35 222 0.61% 25.26%
Transplant Surgery 374 10 384 1.06% 93.89%
Urological Surgery 397 20 417 1.15% 23.88%
Urology 442 32 474 1.30% 16.64%
Vascular Surgery 749 67 816 2.24% 32.60%
Burns 299 27 326 0.90% 97.31%
Cardiology - Medical 1601 113 1714 4.71% 14.95%
Dental 66 6 72 0.20% 41.38%
Dermatology 185 32 217 0.60% 38.27%
Endocrinology 693 41 734 2.02% 17.05%
Gynecology 45 7 52 0.14% 26.40%
Hematology 894 38 932 2.56% 41.18%
Infectious Disease 1406 132 1538 4.23% 15.71%
Cardiology - Invasive 1362 64 1426 3.92% 24.62%
Neonatology 449 48 497 1.37% 25.98%
Nephrology 401 31 432 1.19% 11.14%
Neurological Surgery 751 50 801 2.20% 28.99%
Neurology 1811 194 2005 5.51% 22.80%
Normal Newborn 2080 12 2092 5.75% 13.88%
ENT Surgery 272 19 291 0.80% 54.39%
Gastroenterology 2031 114 2145 5.89% 17.83%
General Medicine 1293 112 1405 3.86% 18.01%
General Surgery 2452 199 2651 7.28% 24.56%
Gynecological Surg 226 10 236 0.65% 18.55%
Trauma 1712 178 1890 5.19% 51.23%
Total 34,105 2,293 36,398 100% 20.24%

Updated on: 11/20/2017

Patient Satisfaction Survey

Patient Survey Collection Dates: Oct 2016 - Sep 2017
Released in July 2018

VCU Health System's Overall

How do patients rate the hospital overall?
Hospital
Would patients recommend the hospital to friends and family?
Hospital

VCU Health System's Comfort

How often were the patients rooms and bathrooms kept clean?
Hospital
How often did patients receive help quickly from hospital staff?
Hospital
How often was the area around patients rooms kept quiet at night?
Hospital
How often did nurses communicate well with patients?
Hospital

VCU Health System's Communication

How often did doctors communicate well with patients?
Hospital
How often did staff explain about medicines before giving them to patients?
Hospital
Were patients given information about what to do during their recovery at home?
Hospital
VA
US
How did patient understood their care when they left the hospital?
Hospital

Updated on: 08/09/2018