Bon Secours St. Mary's Hospital

General Info

Our General Information includes locations, prices, facility size and other information to get you started comparing facilities.
Address:
5801 Bremo Road
Richmond, VA 23226
Get Directions

  (804) 285-2011

Administrator:
Francine Barr
CEO

Medicare Provider Number: 490059
Tax Status: Not-for-profit

Teaching Status: None
Website: www.bonsecours.com/hospitals/stmarys/index.asp
Financial Assistance www.fa.bonsecours.com/
For Quotes on Elective Procedures per Virginia law §32.1-137.05, call Bon Secours Customer Service 804-342-1500

Hospital Stays


For Fiscal year 9/1/2017 - 8/31/2018
Licensed beds391
Staffed beds412
Staffed NICU bassinets53
CON approved levelNone
Patient days101,565
Admissions20,329
Full-time equivalents - Payroll2,106
Full-time equivalents - Contract505

ALSD

In addition to other services offered, this facility reported the following services available during fiscal year ending in 2018 in their Utilization Spread Sheets.

  • Cardiac Catheterization
  • Chemotherapy
  • Chronic Renal Dialysis
  • Cobalt and Linear Accelerator Radiology
  • Hyperbaric Therapy
  • Neonatal Intensive Care
  • Organized Hospice Program
  • Pain Managment Program
  • Wound Clinic

Updated on: 11/26/2019

Cardiac Care

About Cardiac Care
Cases Category
(Based on Adjusted Volume)
High Mid-High Mid-Low Low N/A
Medical 1500+ 800-1499 250-799 1-249 0
Invasive 1000+ 250-999 100-249 1-99 0
Open Heart 1000+ 500-999 100-499 1-99 0
Rating
(More hearts are better)
= Less than expected
= As expected
= More than expected
= Too few to calculate (adjusted volume < 30)
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 1070
· Congestive Heart Failure 510
Invasive Cardiology 678
· Cardiac Cath 169
· Percutaneous Cardiovascular Proc. 332
Open Heart Surgery 252
· CABG 168
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 1087
· Congestive Heart Failure 500
Invasive Cardiology 621
· Cardiac Cath 161
· Percutaneous Cardiovascular Proc. 329
Open Heart Surgery 263
· CABG 178
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 998
· Congestive Heart Failure 457
Invasive Cardiology 612
· Cardiac Cath 133
· Percutaneous Cardiovascular Proc. 376
Open Heart Surgery 193
· CABG 127
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 739
· Congestive Heart Failure 381
Invasive Cardiology 462
· Cardiac Cath 114
· Percutaneous Cardiovascular Proc. 254
Open Heart Surgery 208
· CABG 132
Service Line Total Cases Mortality Rating Readmission Rating
Cardiology Medical 1006
· Congestive Heart Failure 450
Invasive Cardiology 551
· Cardiac Cath 143
· Percutaneous Cardiovascular Proc. 280
Open Heart Surgery 283
· CABG 170
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 1070 71 995 1.71% 1.49% 1.14 1028 9.73% 11.77% 0.83
· Congestive Heart Failure 510 43 466 1.50% 1.14% 1.31 492 11.79% 14.50% 0.81
Invasive Cardiology 678 15 661 2.57% 1.51% 1.70 655 8.70% 8.64% 1.01
· Cardiac Cath 169 6 162 0.00% 0.34% 0.00 165 10.91% 9.97% 1.09
· Percutaneous Cardiovascular Proc. 332 6 326 2.15% 1.01% 2.12 324 7.72% 7.89% 0.98
Open Heart Surgery 252 0 251 3.59% 1.72% 2.09 242 3.31% 6.87% 0.48
· CABG 168 0 167 3.59% 1.27% 2.82 161 3.11% 6.10% 0.51
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 1087 83 1001 1.70% 2.00% 0.85 1042 13.53% 12.11% 1.12
· Congestive Heart Failure 500 56 442 1.81% 1.45% 1.25 471 17.20% 15.28% 1.13
Invasive Cardiology 621 12 607 2.97% 1.27% 2.34 597 9.21% 8.99% 1.02
· Cardiac Cath 161 7 154 1.95% 0.65% 3.00 156 11.54% 10.72% 1.08
· Percutaneous Cardiovascular Proc. 329 3 325 1.54% 1.14% 1.35 322 7.45% 8.29% 0.90
Open Heart Surgery 263 0 263 4.18% 1.93% 2.17 252 6.75% 7.25% 0.93
· CABG 178 0 178 3.37% 1.70% 1.98 172 8.14% 6.24% 1.30
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 998 77 914 2.30% 1.65% 1.39 960 12.81% 12.63% 1.01
· Congestive Heart Failure 457 50 405 2.72% 1.36% 2.00 438 14.84% 15.66% 0.95
Invasive Cardiology 612 4 601 2.33% 1.29% 1.81 591 9.98% 9.02% 1.11
· Cardiac Cath 133 1 128 1.56% 0.91% 1.72 127 14.96% 10.93% 1.37
· Percutaneous Cardiovascular Proc. 376 2 372 2.15% 1.46% 1.47 366 9.29% 8.27% 1.12
Open Heart Surgery 193 0 193 1.55% 1.91% 0.81 190 4.21% 6.63% 0.64
· CABG 127 0 127 1.57% 1.36% 1.16 125 3.20% 6.14% 0.52
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 739 68 662 1.96% 1.71% 1.15 708 12.43% 13.55% 0.92
· Congestive Heart Failure 381 54 326 2.45% 1.52% 1.61 365 14.79% 16.11% 0.92
Invasive Cardiology 462 4 457 1.31% 1.03% 1.28 454 9.03% 9.51% 0.95
· Cardiac Cath 114 2 112 0.00% 1.30% 0.00 114 7.89% 11.99% 0.66
· Percutaneous Cardiovascular Proc. 254 2 252 1.98% 0.86% 2.31 248 8.87% 8.77% 1.01
Open Heart Surgery 208 0 208 2.40% 0.89% 2.71 203 6.90% 6.37% 1.08
· CABG 132 0 132 2.27% 0.89% 2.55 129 6.20% 6.14% 1.01
Mortality Readmission
Service Line Total Cases Hospice Cases Adj Vol Act Exp Ratio Rating Adj Vol Act Exp Ratio Rating
Cardiology Medical 1006 65 935 1.82% 1.79% 1.01 961 12.59% 13.20% 0.95
· Congestive Heart Failure 450 48 400 2.25% 1.78% 1.27 423 15.60% 16.60% 0.94
Invasive Cardiology 551 6 543 2.21% 1.17% 1.88 533 9.01% 8.84% 1.02
· Cardiac Cath 143 2 139 0.72% 0.79% 0.91 139 11.51% 10.94% 1.05
· Percutaneous Cardiovascular Proc. 280 4 276 2.54% 1.11% 2.29 270 8.15% 7.96% 1.02
Open Heart Surgery 283 0 283 1.06% 1.17% 0.90 280 5.36% 6.93% 0.77
· CABG 170 0 170 0.00% 0.90% 0.00 170 3.53% 5.79% 0.61

Actual Mortality
The percent of all patients admitted to hospital for a cardiac service line and died during their stay.

Actual Readmission Rate
The percent of all patients admitted to a hospital for a cardiac service line and later readmitted within 30 days to a Virginia hospital for a service related to their prior discharge.

Adjusted Volume (Mortality)
All inpatient hospital discharges excluding 1) hospice patients (shown) 2) patients transferred to another facility (not shown) and 3) patients transferred in with severe risk of mortality and died within 24 hours (not shown).

Adjusted Volume (Readmission)
All inpatient hospital discharges excluding 1) patients transferred to another facility or 2) patients that died.

Cardiac Care Service Lines
Patients may have one of many possible conditions and receive different types of diagnostic or surgical procedures. VHI groups these different conditions and treatments into service lines to better compare care provided.

Cardiac Catheterization
or angiogram is a procedure that identifies possible problems with your heart or its arteries. During a cath, a thin plastic tube, called a catheter, is inserted into a blood vessel in your groin or arm. The catheter is guided up toward your heart. A special dye is injected into the catheter so X-rays can show if you have any artery blockage or other heart problems. www.americanheart.org/ presenter.jhtml?identifier=4491

Cardiology - Invasive
Includes patients with medical conditions generally described in the medical cardiology service line that also had surgery. Surgeries include cardiac catheterization, cardiac pacemaker insertion, balloon angioplasty and placement of cardiac stents.

Cardiology - Medical
Includes diagnosing and therapy for heart disease. Angina, congestive heart failure and acute myocardial infarction (AMI) are all examples of heart conditions. When treatment for these conditions does not include surgery, VHI has grouped them into this service line.

Cardiology - Open Heart Surgery
Includes procedures such as coronary artery bypass surgery (CABG) and cardiac valve procedures.

Cases Category
The number of adjusted cases (discharges) grouped into four categories for easy comparison.

Congestive Heart Failure (CHF)
or heart failure, is a condition in which the heart can not pump enough blood to the body's other organs.

For more information on signs and symptoms, tests, and treatment, visit: www.americanheart.org/ presenter.jhtml?identifier=4585

Coronary Artery Bypass Graft (CABG)
also called coronary artery bypass surgery, heart bypass or bypass surgery is a surgical procedure performed to relieve angina and reduce the risk of death from coronary artery disease. Arteries and/or veins from elsewhere in the patient's body are grafted from the aorta to the coronary arteries to bypass atherosclerotic narrowings and improve the blood supply to the coronary circulation supplying the myocardium (heart muscle).
More info: http://en.wikipedia.org/wiki/Coronary_artery _bypass_surgery

Expected Mortality
The expected mortality rate is calculated based on the 3M APR-DRG risk of mortality index for patients within a hospital compared to similar patients treated in hospitals across Virginia.

Expected Readmission Rate
The expected readmission rate is calculated based on the 3M APR-DRG and severity index for patients within a hospital compared to similar patients treated in hospitals across Virginia.

Hospice Exclusions
All inpatient hospital discharges that were identified as hospice patients. These patients are identified by one of three methods 1) "v66.7" in the first nine diagnosis codes or those submitted by a facility in the tenth or later diagnosis code or 2) discharge status codes indicating hospice care or 3) revenue codes indicating hospice care.

Mortality Rating
This rating indicates whether the mortality (death) rate is more than expected (), as expected (), or less than expected() at a 95% confidence level. A "Less than expected" () rating is generally best.


Too few to calculate means there were fewer than 30 discharges in the service line and/or subgroup--the threshold VHI set for calculating statistical significance.

Mortality Ratio
The actual mortality (death) rate divided by expected mortality (death) rate for a hospital.

Percutaneous Cardiovascular Procedures
These procedures primarily include various types of Coronary Angioplasty. Coronary angioplasty is a medical procedure used to open arteries that have narrowed to the point that they impede blood flow to the heart. This procedure can improve some of the symptoms associated with blocked arteries, such as chest pain and shortness of breath.

Readmission Rating
This rating indicates whether the 30-day related readmission rate is more than expected (), as expected (), or less than expected() at a 95% confidence level. A "Less than expected" () rating is generally best.



Too few to calculate means there were fewer than 30 discharges in the service line and/or subgroup--the threshold VHI set for calculating statistical significance.

Readmission Ratio
The actual readmission rate divided by expected readmission rate for a hospital.

Teaching Status
The hospital facility reported membership or accreditation in the Council of Teaching Hospitals and Health Systems (COTH) and/or the Accreditation Council for Graduate Medical Education (ACGME) or they reported no teaching status (NONE.)

Total Cases
All inpatient hospital discharges by cardiac service lines and/or subgroups.


2018 data updated on: 03/31/2020

Efficiency Indicators

For Fiscal Year 9/1/2017 - 8/31/2018

Composite Score (Lower is better)
More efficient
1.3 
2.4
Less efficient
 3.6
What are Efficiency Indicators?

Charges

Indicator Description Quartile Rank 1 through 4
1 Gross Revenue Per Adjusted Admission: The average full patient charge based on charge schedules per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 19,248.73 26,582.88
2 26,582.88 33,886.18
3 33,886.18 41,207.74
4 41,207.74 102,453.07
(lower is better)
19,248.73 
43,341.96
.
4
 102,453.07
2 Net Revenue Per Adjusted Admission: The average dollar amount expected to be collected per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 6,195.03 7,770.53
2 7,770.53 8,396.82
3 8,396.82 9,840.22
4 9,840.22 16,345.95
(lower is better)
6,195.03 
11,428.71
.
4
 16,345.95

Costs

Indicator Description Quartile Rank 1 through 4
3 Cost Per Adjusted Admission: The average total operating costs (adjusted by the wage index) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 4,457.43 7,471.19
2 7,471.19 8,295.93
3 8,295.93 9,207.93
4 9,207.93 16,457.73
(lower is better)
4,457.43 
10,594.76
.
4
 16,457.73
4 Labor Cost Per Adjusted Admission: The average personnel expenses (adjusted by the wage index) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 1,653.91 3,251.29
2 3,251.29 3,833.98
3 3,833.98 4,396.02
4 4,396.02 8,436.02
(lower is better)
1,653.91 
5,353.49
.
4
 8,436.02
5 Non-labor Cost Per Adjusted Admission: The average supply, maintenance and non-personnel expenses (adjusted by the wage index) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 2,181.10 3,290.14
2 3,290.14 3,634.16
3 3,634.16 4,296.64
4 4,296.64 7,290.70
(lower is better)
2,181.10 
4,809.56
.
4
 7,290.70
6 Capital Cost Per Adjusted Admission: The average physical facility costs (e.g., expenses for depreciation, amortization, interest, insurance and taxes as related to the acquisition of permanent assets) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 -628.58 477.33
2 477.33 618.65
3 618.65 901.84
4 901.84 5,166.26
(lower is better)
-628.58 
431.71
.
1
 5,166.26

Productivity/Utilization

Indicator Description Quartile Rank 1 through 4
7 Full-time Equivalents Per Adjusted Occupied Bed: The number of staff, converted to the average number of employees who work full time, for each occupied bed. The number of occupied beds has been adjusted to account for outpatient service revenue and case mix. The desired direction is toward a lower value.
QuartileMin.Max.
1 0.95 3.07
2 3.07 3.55
3 3.55 4.30
4 4.30 6.14
(lower is better)
0.95 
3.42
.
2
 6.14
8 Paid Hours Per Adjusted Admission: The average number of hours the hospital paid to employees or an agency, per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
QuartileMin.Max.
1 33.55 70.53
2 70.53 87.18
3 87.18 98.54
4 98.54 173.49
(lower is better)
33.55 
97.27
.
3
 173.49
9 Staffed Beds Occupancy: Expressed as a percentage, the average utilization of the average number of beds, excluding long-term care beds and normal newborn bassinets, that are operational to receive patients during the reporting period. The desired direction is toward a higher value.
QuartileMax.Min.
1 123.29 79.00
2 79.00 66.13
3 66.13 50.17
4 50.17 10.41
(higher is better)
123.29 
67.54
.
2
 10.41
10 Licensed Beds Occupancy: Expressed as a percentage, the average utilization of the number of licensed beds reported by the facility, as approved by the Virginia Department of Health. For hospitals, licensed beds exclude normal newborn bassinets, but include neonatal ICU bassinets. The desired direction is toward a higher value.
QuartileMax.Min.
1 86.99 67.20
2 67.20 47.02
3 47.02 28.03
4 28.03 8.81
(higher is better)
86.99 
71.17
.
1
 8.81
11 Special Services Utilization: Expressed as a percentage, the average utilization of high capital-cost services that are subject to Certificate of Public Need (COPN) law. Special services include: ICU/CCU, obstetrics, neonatal ICU, MRI, CT, lithotripsy, cardiac catheterization, radiation therapy and cardiac surgery. The desired direction is toward a higher value.
QuartileMax.Min.
1 115.14 75.76
2 75.76 59.77
3 59.77 46.53
4 46.53 23.44
(higher is better)
115.14 
88.04
.
1
 23.44
12 Case-mix Adjusted Average Length of Stay: The average number of days a patient stays in the hospital, adjusted for case mix using the current version of the 3M APR-DRGs. The desired direction is toward a lower value.
QuartileMin.Max.
1 2.45 3.34
2 3.34 3.60
3 3.60 3.96
4 3.96 9.91
(lower is better)
2.45 
3.48
.
2
 9.91

Financial Viability

Indicator Description Quartile Rank 1 through 4
13 Cash Debt Coverage: A measure of the facility's ability to generate cash to cover its long-term debt. The desired direction is toward a higher value.
QuartileMax.Min.
1 1,837.83 5.71
2 5.71 1.39
3 1.39 0.00
4 0.00 -822.29
(higher is better)
1,837.83 
5.71
.
1
 -822.29
14 Total Margin: Total margin expresses the difference between total revenue and cost as a proportion of total revenue. The desired direction is towards a higher value.
QuartileMax.Min.
1 35.62 12.87
2 12.87 7.32
3 7.32 -1.62
4 -1.62 -45.30
(higher is better)
35.62 
12.87
.
1
 -45.30
15 Return on Assets: Expressed as a percentage, the facility's ability to generate cash on its financial resources (e.g., investments, receivables, inventory, physical plant, etc.) The desired direction is toward a higher value.
QuartileMax.Min.
1 136.47 11.03
2 11.03 4.25
3 4.25 0.29
4 0.29 -58.44
(higher is better)
136.47 
6.78
.
2
 -58.44
16 Fixed Asset Financing Ratio: The percentage of asset value financed by long-term debt. The desired direction is toward a lower value.
QuartileMin.Max.
1 0.00 0.01
2 0.01 0.10
3 0.10 0.91
4 0.91 16.59
(lower is better)
0.00 
1.36
.
4
 16.59

Community Support

Indicator Description Quartile Rank 1 through 4
17 Charity Care, Bad Debt and Taxes: Expressed as a percentage, the amount of charity care (converted to a cost basis,) bad debt and taxes the facility incurred in relation to its total expenses. The desired direction is toward a higher value.
QuartileMax.Min.
1 15.03 9.86
2 9.86 7.79
3 7.79 5.90
4 5.90 2.35
(higher is better)
15.03 
4.72
.
4
 2.35
18 Medicaid Participation: Expressed as a percentage, it is the amount of patient days for patients enrolled in the Medicaid program in relation to total patient days. The number of patient days has been adjusted to account for outpatient service revenue. The desired direction is toward a higher value.
QuartileMax.Min.
1 31.11 15.38
2 15.38 12.19
3 12.19 9.07
4 9.07 0.78
(higher is better)
31.11 
14.23
.
2
 0.78

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Updated on: 11/26/2019

Financial Information

For Fiscal Year 9/1/2017 - 8/31/2018
Why is this important?
Hospital financial information was originally intended to benefit of large employers and purchasers of care.
However, consumers should know that financially healthy hospitals may be better able to provide charity care and invest in infrastructure, and technology. Rankings on financial measures are found within the Efficiency tab.

Revenue

  • Gross patient revenue $2,176,359,866
  • Contractual allowance $1,499,412,673
  • Charity care $83,076,577
  • Bad Debt $19,992,765
  • Net patient revenue $573,877,851
  • Other operating revenue $9,933,505

Expense

  • Labor$268,818,407
  • Non-labor$241,505,676
  • Capital$21,630,803
  • Taxes$47,170
  • Total expense$532,002,056
  • .
  • Operating income$51,809,300
  • Net non-operating gains (loss)$26,749,811
  • Revenue and gains
    in excess of expenses and losses$78,559,111

Balance Sheet

  • Current assets$490,909,341
  • Net fixed assets$154,240,005
  • Other assets$462,557,335
  • Total assets$1,107,706,681
  • .
  • Current liabilities$100,180,929
  • Long term liabilities$209,961,500
  • Total liabilities$310,142,429
  • Net worth$797,564,252
Click here for more information on operating and total margins.

Updated on: 11/26/2019

2018 Outpatient Tests and Surgery Report

Tests and Surgery Sub Group Number of Cases Performed in 2018 Cases Median Charge Statewide Median Charge
Colonoscopy Diagnostic 677 $4,842 $4,176
Colonoscopy Therapeutic 3055 $6,535 $5,962
General Laparoscopic Procedures OTHER 118 $26,381 $28,314
Breast Surgery Diagnostic 8 $16,561 $13,823
Breast Surgery Repair/Reconstruction/Cosmetic PXS 254 $30,112 $30,902
Breast Surgery Therapeutic 110 $18,036 $14,486
Hernia Repair Children 25 $17,064 $13,484
Hernia Repair Infants too few to calculate too few to calculate $18,113
Hernia Repair OTHER 110 $22,849 $15,657
Hernia Repair Unspecified Age 119 $22,260 $16,316
Liposuction Head Neck too few to calculate too few to calculate $19,142
Liposuction Lower Extremity 14 $34,692 $17,318
Liposuction Trunk Extremity 43 $28,907 $21,697
Liposuction Upper Extremity too few to calculate too few to calculate $12,021
Facial Surgery Eyes Only 22 $27,138 $10,520
Facial Surgery Face & Eyes too few to calculate too few to calculate $9,642
Facial Surgery Facial Only 13 $34,349 $26,699
Knee Surgery (Arthroscopy) Knee Surgery (Arthroscopy) 201 $21,121 $15,813
Other Gynecological Procedures D&C/Removal Fibroids 144 $27,425 $18,708
Other Gynecological Procedures Removal Adhesions 80 $28,738 $26,580
Gallbladder Removal Cholecystectomy 349 $24,581 $22,922
General Laparoscopic Procedures General Laparoscopy 70 $25,574 $22,346

Updated on: 7/21/2020

2018 Service Line

Service Line Inlier Cases Outlier Cases Number of Cases % of Hospital Total % of Regional Total
Obstetrics/Delivery 1969 69 2038 9.30% 12.07%
Oncology 204 93 297 1.35% 10.10%
Oncology Surgery 26 2 28 0.13% 13.33%
Cardiology - Open Heart Surgery 236 16 252 1.15% 24.42%
Ophthalmology 25 1 26 0.12% 16.56%
Ophthalmologic Surg 1 0 1 0.00% 4.55%
Orthopedic Surgery 1957 72 2029 9.26% 16.33%
Orthopedics 174 15 189 0.86% 9.60%
Other Obstetrics 144 8 152 0.69% 10.31%
Otolaryngology 150 8 158 0.72% 13.40%
Plastic Surgery 0 0 0 0.00% 0.00%
Psychiatry 1192 43 1235 5.63% 7.31%
Pulmonary 1598 124 1722 7.85% 13.47%
Rehabilitation 0 0 0 0.00% 0.00%
Rheumatology 122 8 130 0.59% 12.86%
Transplant Surgery 0 0 0 0.00% 0.00%
Urological Surgery 264 11 275 1.25% 17.26%
Urology 593 43 636 2.90% 11.45%
Vascular Surgery 338 27 365 1.66% 14.10%
Burns 0 0 0 0.00% 0.00%
Cardiology - Medical 954 116 1070 4.88% 8.92%
Dental 20 0 20 0.09% 12.66%
Dermatology 59 1 60 0.27% 10.29%
Endocrinology 536 36 572 2.61% 13.03%
Gynecology 22 1 23 0.10% 10.65%
Hematology 176 16 192 0.88% 7.47%
Infectious Disease 1024 189 1213 5.53% 10.00%
Cardiology - Invasive 641 37 678 3.09% 10.96%
Neonatology 261 17 278 1.27% 13.92%
Nephrology 141 19 160 0.73% 10.55%
Neurological Surgery 562 26 588 2.68% 22.05%
Neurology 916 101 1017 4.64% 11.57%
Normal Newborn 1914 14 1928 8.79% 12.51%
ENT Surgery 63 7 70 0.32% 12.46%
Gastroenterology 1508 77 1585 7.23% 13.15%
General Medicine 704 121 825 3.76% 10.68%
General Surgery 1537 103 1640 7.48% 14.66%
Gynecological Surg 99 4 103 0.47% 9.64%
Trauma 326 42 368 1.68% 10.69%
Total 20,456 1,467 21,923 100% 11.82%

Updated on: 11/26/2019

Patient Satisfaction Survey

Patient Survey Collection Dates: Oct 2018 - Sep 2019
Released in July 2020

Bon Secours St. Mary's Hospital's Overall

How do patients rate the hospital overall?
Hospital
Would patients recommend the hospital to friends and family?
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Bon Secours St. Mary's Hospital's Comfort

How often were the patients rooms and bathrooms kept clean?
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How often did patients receive help quickly from hospital staff?
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How often was the area around patients rooms kept quiet at night?
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How often did nurses communicate well with patients?
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Bon Secours St. Mary's Hospital's Communication

How often did doctors communicate well with patients?
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How often did staff explain about medicines before giving them to patients?
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Were patients given information about what to do during their recovery at home?
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VA
US
How did patient understood their care when they left the hospital?
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Updated on: 07/30/2020